Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,027 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

315

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles. It seems this service does not care about it customer”

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Posted 1 year ago

“As most people know, the worst delivery company there is, they don't even try to find you., then say no one was in.”

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Posted 1 year ago

“Fred Flintstone could give you a better delivery service than Hermes there just an utter joke always lie about attempted delivery and parcels always late and customer service is a bot that just says the same thing no matter what questions you ask”

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Posted 1 year ago

“Delivery date and time quoted, waited in and no delivery. Hermes is the most unreliable delivery company I have ever used, never turn up and if they do they dump the parcel at the wrong address. Had I known the delivery was to be done by Hermes from this retailer I wouldn’t have made the purchase. Avoid using Hermes”

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Posted 1 year ago

“My package arrived soaking wet. Hermes are the worst postal service ever, it will take more than a name change before a ever use this service....dreadful!!!”

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Posted 1 year ago

“Very bad service.Your staff they open the parcels and are taking items from there.I ordered clothes ,2 x and my items was missing from.2 of the parcels. The value of my missing item its around £75 and my question is,who its paying this money back to me? You are the worst company ever in the world. Always are delivering the parcels with delays and items missing, open packages. Worst,worst,worst”

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Posted 1 year ago

“Hermes is the worst delivery company on the planet. They are that bad that they shouldn't be trading. You ever see 'delivered by Hermes' when ordering a package, good luck cos it ain't arriving”

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Posted 1 year ago

“Hermes/Evri I have ordered various parcels from different places and I have received none of them Hermes/Evri are the worst delivery service ever they Changed there name from Hermes to Evri but there reputation is still the same every time I try to contact the I get to there digital recording from Holly Which is of no help. They don't have a customer services where you can talk to a human. This 8s a company that dose not care about people as they persistently lie that they have got your order and is on the way to you. Just to find out you get a message that says we where unable to deliver your parcel and there was no safe place to leave it. Can anyone point me in the right direction to go ? No wonder they have been voted as the worst delivery company”

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Posted 1 year ago

“I just have a say how wonderfull my evri parcels have been delivered and picked up .your driver is always so cheerful and helpfull .I live in dodworth barnsley s753jz your driver is a credit to your company. Thankyou ...”

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Posted 2 years ago

“Twice had items from chums lost?”

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Posted 2 years ago

“I'm always using eBay I order about 10 things a month...WARNING WARNING WARNING Hermes delivery company is the worst delivery company in the UK theres no way of contacting them. Nothing gets delivered by them,it's got to the stage that I contact the eBay seller and ask if thay are sending it via Hermes if thay are I don't buy it . Yodel ,royal mail all do there job this company Herms is terrible.”

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Posted 2 years ago

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Posted 2 years ago

“I think this is a pisstake not a genuine company. What a shower of shyte!”

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Posted 2 years ago

“Tracking system updated with a delivery attempt that never happened. Delivery bumped 2 days in a row. It's in the lap of the Gods if I ever receive my parcel. Can't phone to enquire nor navigate the chatbot to any form of useful information. I hate Hermes.”

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Posted 2 years ago

“No wonder our packages end up damaged. I live opposite a so called self employed hermes courier . Parcels are dropped all over the pavement til he deigns to throw them all in his mini van while annoying all the neighbours with blasting music. I use DPD or Royal Mail now !”

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Posted 2 years ago

“Been waiting over 3 weeks no such luck in getting my parcel”

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Posted 2 years ago

“Hi everyone, just to warn you, My harmes is the worst delivery company in the UK and if someone wants to lose their money or goods they want to send to someone, then they can use My harmes delivery company. The reason for this is that the seller I bought the battery from is very expensive for my solar system, the seller sent it with my harmes and the driver left it under my window which is on the main street and left it next to the garbage bin the same day that the garbage men are coming to pick up your bin.”

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Posted 2 years ago

“Parcels don’t arrive . No customer service. Looks like someone has got light fingers . Avoid like the plague .”

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Posted 2 years ago

“Third parcel in row deley for weeks”

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Posted 2 years ago

“19/8/22 Useless company and the worst for delivering parcels just dump anywhere or leave with the neighbours from hell who we can’t stand and we tell them not to do it Sort it out evri monkeys could do a better job fools”

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Posted 2 years ago

Myhermes is rated 1.2 based on 7,027 reviews