www.mylondonlocksmiths.co.uk Reviews

"SCAMMERS, CROOKS, ILLEGAL COMPANY, FAKE VAT NUMBER, BEING STRUCK OFF BY COMPANIES HOUSE. Fake VAT no. GB181210447 Company Number 14578660\r\n\r\nAfter my business being broken into, I called this locksmith company as it was top of google, it came up as Locksmith 24\/7, but I now know they have many aliases, but the main company is FIXTOON LIMITED. The guy that took the call, told me \u00a369.00 call out plus labour approx \u00a3150 and any parts. I told him no parts needed as lock was intact just needed door mended and lock secured. No problem he said and lock smith would be there in 30 minutes. This was 5.30am Sunday morning. He called back and said locksmith would be there at 9am. How I wish I had cancelled, I stupidly didn\u2019t, but went over the costs again. When Adam the locksmith, eventually came at 10am, he told my manager that it would be expensive as the door was broken and we should replace the door. My manager refused. 45 minutes later, our original lock put back in securely, and FIVE screws put it to secure door frame damaged. Those five screws cost \u00a3500, that\u2019s \u00a3100 per screw. My manager paid with a debit card, another mistake, should have paid with credit card then I could have got the \u00a3500 back. I didn\u2019t have a problem with \u00a369 call out or the \u00a3150 labour, but I did with the \u00a3500, then he had the audacity to say \u2018you can claim the VAT back\u2019. \r\n\r\nSince then, I have called the company 3 times, sent two emails as advised by Adam and the company when I have called. I have reported them to HMRC and Trading Standards. They have been reported many times, but the guy seems to close one business down then open another one up. Even reported in the Daily Mirror as ripping off a pensioner.\r\n\r\nONE WORD \u2013 AVOID."

"Do not touch these guys with a barge pole!!! Absolute scam artists, accepted the exorbitant charges based on the fact that we had no choice, my daughter was locked out of her house at 11pm with no other options. My issue is that the cylinder that was used to replace the one drilled out was installed with the key on the inside of the house and the thumb turn on the outside, I don't expect the technician is that dumb, I can only assume he didn't have the correct one on him and couldn't care less. \r\nI replaced the cylinder with one that could actually secure the property & asked for a refund for the \u00a3125 cylinder supplied.\r\nThe total bill was \u00a3490.80 so I believe that this was a fair request. 2 emails explaining my dissatisfaction & the only response of the technician calling me to tell me that the only option they would give me was for the technician to return & change it. \r\nI'd already explained that this had already been done (with a perfectly suitable cylinder which cost \u00a314. Based on reading the reviews of other dissatisfied customers I'm now not surprised.\r\nMy frustration with this company has now resulted in a quest to inform as many people as I possibly can to avoid them like the plague."

"Awful Experience, Don\u2019t trust them!!\r\n\r\nI just broke my key at 2:30pm on Saturday 23-4-2022 and called My LondonLockSmiths, they quoted me \u00a349, but when a staff Dani came to tell me there was a Holiday Surcharge at 3pm on Saturday! \r\n\r\nFinally opened the door for me, and charge me \u00a3471.6 (invoice no: 31235) with hidden cost and told me after the service! It is 10 times more expensive than the quotation!\r\n\r\nI would like to make a complaint!! But no response from them!!!"