Myntra Reviews

Name: Myntra
Rating: 1.33

1.3 Rating 200 Reviews

7 %

of reviewers recommend Myntra

Company Reviews

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Metrics

1.3

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Myntra 1 star review on 10th November 2024

Anonymous

Anonymous // 01/01/2019

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“Very disappointed with the service. I returned the product, but the app falsely claims it hasn’t been received, and my refund was declined. This feels like a clear case of fraud, and it’s extremely frustrating to deal with such dishonesty. I strongly advise against shopping on Myntra – their customer service and return process are highly unreliable. Don’t buy anything from Myntra.”

Helpful Report

Posted 3 days ago

“Delivered partial order. 2 items missing from an order of 3. Customer service closes the ticket without resolution and has not refunded the amount owed. Will never order and I will not recommend this website despite the discounts.”

Helpful Report

Posted 1 week ago

“Myntra has cheated me by sending a different product. When I requested for an exchange and placed order for the new product, It came to my door steps but not delivered by the delivery boy. He didn't even pick the wrong product. Surprisingly, they initiated sone internal investigation and put my delivery on hold as if this was my fault. On calling customer care , I was told that we have raised a query with courier partner and I have to wait until approval comes. They made a mistake or may be it was deliberately done. But I am the one who is waiting for my product to be delivered. Myntra is highly u professional and their customer service Delivery is pathetic.”

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Posted 2 weeks ago

“Give wrng product in exchange n does not taking back it fraud company”

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Posted 2 months ago

“has defrauded me by failing to resolve the issue with my order placed on 28th Dec (Order ID: #1287254). Despite repeated follow-ups and CEO escalations, they’ve neither canceled nor refunded (almost ₹1700) stuck with them. Take ownership and resolve this now!”

Helpful Report

Posted 2 months ago

“I ordered Jade T shirt Invoice no 12425JA00002791 dt 26 dec 2023, was delivered with totally wrong item with different brand without tag. But my return was rejected with false reason. I ordered of amt 14089/- total with the same invoice , the you people were making me wrong for the penny amount of one shirt . This is totally scam by You and your delivery agent who delivered and cheated with us or may be covering up fraud attempt by your any employee.”

Helpful Report

Posted 2 months ago

“Myntra is selling fake products..... don't waste your time and money . Use other platforms to shop like nykaa”

Helpful Report

Posted 3 months ago

“PLEASE DONOT Purchase anything from Myntra. Its a big time fraud company. I ordered a fragrance worth of Rs.2500 for discounted price of Rs.850, the package arrived EMPTY! I complained 6-7 times over span of 15 days, they claim to have shipped sealed product. They are denying refund money or reshipping. I have written to consumer forum, awaiting a response. MYNTRA IS A BIG TIME FRAUD SCAM PLEASE DONOT WASTE YOUR MONEY.”

Helpful Report

Posted 3 months ago

“Choose Myntra only if you do COD If you make a purchase on Myntra, make sure you only do cash on delivery. Their call center agents are bad including manager. They have no idea of what they are saying. Their courier ekart is also very bad. They deliver half the products and then give no solutions. OTP is taken even before we can validate if all products are delivered. It's cheating the customers”

Helpful Report

Posted 4 months ago

“Myntra is the biggest scammer in Ecommerce world They fool customers mentioning easy return, Actually they do not really accept the return request, harass customers & at the end customer itself leaves to follow up. Have some shame Myntra... They deserve to be imprisoned for this kind of fraud”

Helpful Report

Posted 4 months ago

“They cancelled my order without informing me. The money was already paid. When I tried to login to my account they blocked me. And when i phoned them they said it was cancelled for "security" reasons. No other explanation given. They say they have initiated a process to refund my money by the 26 November. I'll have to wait and see if they keep to their undertaking of the refund. The lady I spoke to by the name of Anjali was totally unhelpful. Please don't deal with this company unless you want to be disappointed.”

Helpful Report

Posted 4 months ago

“Similar issues as others. Wanted to return the product. Some fake/ real pick-up SMS. But no one came to pick up. Next day, myntra app shows, my product didnt pass the quality check at doorstep. And hence, return rejected. I complained in help centre. And calling customer service everyday. But everyday, they send same scripted message- 24 hours time frame, complaints would be resolved; same sugary trained dialogues by their agents on call. Horrible experience. Never going to buy again.”

Helpful Report

Posted 4 months ago

“Doing fraud during delivery..don't buy from myntra. I ordered from myntra but didn't get product and refund amount was not received”

Helpful Report

Posted 4 months ago

“Absolutely pathetic...their return policy is very bad. Some scam calls and messages r sent intimating pick up. Then they cancell it on their own. This has been happening since 2 months. Customer service executives r untrained and just repeating words. Never again with Myntra”

Helpful Report

Posted 4 months ago

“Myntra selling fake products. I ordered a kurta which came with a lable of a different brand but has the tag of HERE&NOW. I ordered it considering it as a HERE&NOW product. To my surprise, the customer care team also agree that the two brands are different but still, they insist me to accept it, since it was checked by their quality team. This is ridiculous. I am going to sue them for selling fake products.”

Helpful Report

Posted 4 months ago

“Worst service, no customer problem resolution , delaying orders for like 10-15 days and stupid system.”

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Posted 4 months ago

“They take more money from us and while refund pay us back very less amount they are fraud scammer”

Helpful Report

Posted 5 months ago

“Toll Free: 8100-1242-16Online complain, 24/7) ,08100124216( Myntra..complaint customer service /credit card/ report Transaction),1800-2588-6161 (Report .”

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Posted 5 months ago

“Convinced fees charged … which is not right.”

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Posted 6 months ago

“MNYTRA FRAUD: I didn't expect this behaviour from MYNTRA. My return order was initiated, also the agent picked up the return but he didn't update the status and also did not initiate a refund. I called the customer care and also the escalation team several times but no use. Worst experience with Myntra. They don't even keep data and track of the agent who is attempting to pickup or deliver the product. WORST EXPERIENCE EVER..... Myntra Myntra Support Myntra Fashion Myntra Ads Myntra Fashion Incubator Myntra LookGood Attiitude Shop on Myntra MYNTRA IS FRAUD”

Helpful Report

Posted 7 months ago

Myntra is rated 1.3 based on 200 reviews