Myntra Reviews

Name: Myntra
Rating: 1.35

1.4 Rating 188 Reviews

7 %

of reviewers recommend Myntra

Company Reviews

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Metrics

1.4

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Myntra 1 star review on 10th November 2024

Anonymous

Anonymous // 01/01/2019

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“At MYNTRA I paid for 3 dresses and only 1 dress was delivered , 2 more were not received in the packet. They copy-paste or auto-send the same messages we are looking into the matter and decline it. They take the money and don't deliver and on top go back and forth with the same messages. Not happy at all. Worst Customer service they keep saying the claim has been declined for no fault of me, stole my money so unethical.”

Helpful Report

Posted 7 months ago

“Fake you all people you delivered empty packet. I bought 3 items but received only one. Shame on you myntra. This is my first shopping in myntra and see my first experience.. phertic customer service.”

Helpful Report

Posted 7 months ago

“Myntra is such a worst platform to buy since I had very bad experience with purchase of product from this platform.i had a problem in that purchase i contacted customer care but that customer care is one of waste group who can handle the buyers by telling "we will help to sortout the issues" but it never happens.simply keep prolonging the issues. And they never solved the buyers complaints.. Agaain and again if we go customer care each time new agent will come online and again they start from scratch ..their support mail id is one of the dump.. I would recommend it is better not to purchase anything from Myntra ...”

Helpful Report

Posted 7 months ago

“I bought Allen solly jeans with mid rise and Slim fit as per the product description on December. the seller send the item with Lown Rise Skinny fit remaining details are same as description. I think it is a mistake choose to exchange the item with exact description. At that time I contacted myntra customer support. They made apology After three days exchanged product delivered, unfortunately again they made same mistake. So I requested to return and refund. Second time I contacted the myntra customer support, They made apology. After three months I ordered same product with mid rise and Slim fit. Unfortunately again they send the old wrong product with Low Rise and Skinny fit. Again I contacted the myntra customer support, as usual they made apology. Again I decided to exchange to get the exact item what they said in product description. Unfortunately They delivered the old wrong product with Low Rise and Skinny fit. Now I again made exchange to get the exact item what I am ordered. Now also contacted the myntra customer support, as usual they made apology. Wait and see. I think this is not a mistake, this is doing the seller intentionally to sell out the old stock or slow moving item. I think myntra will take action to avoid this type foolishness activities of the seller to avoid the customers ugly feeling about myntra. Unfortunately there is no way to connect customer support to the seller to inform the seller to change the product description as per the products available with the seller... That's a big Jock...”

Helpful Report

Posted 7 months ago

“Fake app no refund nothing only a fake app no customer service I have a proof this app is totally making you fool I order necklace and I get wrong and damaged product and still I do not get my refund I call customer care they said give good feedback we do your work within 24 Hours but very shameful I do not get my refund yet and my parcel is still at my home delivery agent come and go with only reason that …..this parcel is not approved how do I pick your parcel very shameful Myntra I do not order again in this app I uninstall this app”

Helpful Report

Posted 7 months ago

“It is really worst experience with #myntra . I never faced this type of issue with amazon. Really shame on you myntra for troubling your customer. I bought this pyjama from myntra and within some hours raised return because I am plus size woman and this lower was not comfortable. But my return they are not accepting because of some tag issue. Please understand that i collected product as it is (without price tag). And if you trouble customer like that than it is your responsibility to allow customer to open packet at time of delivery (because if i am receiving without price tag this is not my fault) and delivery agent do not allow to open packet before delivery and after delivery of products they do not accept... disgusting myntra. Product is totally fine and with brand tag. But they are not accepting (saying ki price tag nahi hai. Bhai mai kahan se le ke aaun price tag jab mujhe nahi mila hai product mai).... Ridiculous....worst experience you giving myntra...#worstmyntra #hatemyntra #worstcustomersupport @myntra #fakemyntra #Kryptic #krypticpyjama”

Helpful Report

Posted 8 months ago

“They are robbers. I ordered a dress...which turn out to very bad...I raised return request immediately....nobody ever came to pick the dress...and they continuosly sent false messages we are unable to reach...even after multiple complaints they did nothing...just blocked my number on customer care”

Helpful Report

Posted 8 months ago

“I order shryon lip liner on 23 and they said to wait me till 28 to resolve it ....and today they closed my complaint without g8ving any solution ..raised so many complaint ...answer is ab ye ticket raise hogya ab ye krdiya ... aaj to return bhi lene se mna krdiya khud glt prpduct khud lene se mna krdiyaIN24032818011710982635 product me 12 lip liner ane the aye 3 ...”

Helpful Report

Posted 8 months ago

“It has the worst and hopeless customer care and problem resolution policies. They keep generating tickets which are never resolved. Myntra has been rejecting the return items despite sending wrong and damaged product.. The delivery boy rejects your return pickup upon his whims and fancies in up and you have to keep following the support bench with no resolution ever to your problem...It's been continuously torturing it's customers for miniscule reasons....it's a hopeless place to shop.. I recently faced two issues... 1) I ordered a purse for official use.. It was quite small than the image shown..so ond has check whether his/her items would fit properly..my items were not fitting well ,I raised a return request..the pick up was rejected saying there was a seal on the chain which you broke..I kept telling the cc that there was no seal if there was any how would the customer check it properly without opening the chain... I kept following the cc for nearly 1.5 months but did not get a solution just tickets after tickets..and i cud not return the purse.. 2) I ordered a saree which was totally different in colour and design ..as usual I rased a return but it was again rejected by the d trelivery boy saying it does not match the same item shown....please tell these stupids that the reason for return was itself that a wrong product was delivered,but no one listened..same tickets after tickets were given with no solution till yet... Today the delivery boy came tyo pick up the item ,..he took the item and called after 3 hrs saying his senior hasi BH rejected the pick u jyp as the saree is different..... Arey Bhai alag hai tabhi to return kar rahe hai”

Helpful Report

Posted 8 months ago

“Worst and very worst service by Myntra. There is no customer care person for complain also. Return or exchange service is extremely bad. It's a headache if you want to return or exchange. I will never ever buy from Myntra in future that is for sure...”

Helpful Report

Posted 8 months ago

“I have bought shirt from this site, they delivered wrong product without tag, we hv asked for return, boy not taking bcoz of wrong product, contacted customer care morethan10 times, they are saying sorry sir, raise a complaint. Not resolved till now. Pl don't buy anything drom this site, they are cheaters. Fraud site.”

Helpful Report

Posted 8 months ago

“Myntra is the absolute ridiculous company I have ever used and they provide the worst service ever. Even after charging 1400 on a simple kurta they sent a used tag less kurta with stains. The delivery agent is refused to pickup the product as it doesn't have tag. They charged me even more 30rupees saying platform fee. They should ban Myntra for selling products at really very high cost and for providing very poor service.”

Helpful Report

Posted 8 months ago

“Worst service”

Helpful Report

Posted 8 months ago

“Very bad Experience Myntra delivery Boy Pickup My cancellation order he Did not update Myntra He is Thief And Myntra Didn’t give my payment”

Helpful Report

Posted 8 months ago

“I have ordered jeans but got different size and style. I tried to return but they told us that after investigation we can't do anything. Even jeans pics is different and parcel I got is different. Why myntra can't return this?”

Helpful Report

Posted 8 months ago

“Dont trust myntra I ordered puma red colour shoes thy delivered low quality product and i initiated for return from last five days i am waiting to return myntra is postponing my return for bulshitt reason such worst and bad experience”

Helpful Report

Posted 8 months ago

“Do not trust Myntra. They are the cheater and selling defective items. They know how to fool and cheat people.. currently facing one of defective item and They are refusing to take it back. All kinds of factory outlet products They sell in Myntra platform”

Helpful Report

Posted 8 months ago

“Delivered a different product than what was ordered. When complaint was raised, they said they will replace. But the message came as if I have asked for an exchange. When the delivery came the delivery man refused to replace saying that it has not been approved. Asked me to call the customer care. I called them and informed but to my surprise, I received a message saying that my ‘exchange request’ is rejected as it has not passed the quality test. God knows what is the quality issue here. I again raised a fresh complaint and after 4 days another delivery man appeared and the same drama of no approval and call the customer care repeated. This time the delivery person did not wait even till I could dial the customer care number. The customer care parroted again the same ‘we regret the inconvenience, please register another complaint’ bla bla. I thought enough is enough. To hell with Myntra.”

Helpful Report

Posted 8 months ago

“I had ordered a pair of heels from Myntra, I got the product with a broken box and the heel leather was chipped and looked like someone has used it!! The day I received the product, I raised an exchange and after going back and forth with the Myntra customer support team, they have approved the exchange but have not exchanged the damaged product with the new product and have not refunded my money!! I am so disappointed with this app right now! Why the hell should customer bare the loss of what Myntra does!!”

Helpful Report

Posted 8 months ago

“Their customer care service is pathetic. They are just their to take your money and after that no help.”

Helpful Report

Posted 8 months ago

Myntra is rated 1.4 based on 188 reviews