My Pillow Reviews

Name: My Pillow
Rating: 1.55

1.6 Rating 217 Reviews

10 %

of reviewers recommend My Pillow

Company Reviews

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Metrics

1.6

Based on 217 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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My Pillow 1 star review on 7th March 2025

Denise Craig

My Pillow 1 star review on 3rd March 2025

Karla Charles

My Pillow 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst pillow ever.”

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Posted 14 hours ago

“I invested on 4 my pillow and they were the worst pillows I have ever purchased. I will never recommend it to anyone. People please dont waste your time and money on thses pillows. Believe me when I say my old used pillows are better than these brand new ones I purchased. Ill probably donate them to a pet if they even care for it.”

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Posted 1 week ago

“Received the premium queen, my pillow after three weeks and messaging twice why not delivered. Pillow is lumpy when you lay at you can hear the foam crunch into your ears. The premium, my pillow queen look like a baby bed pillow had to pay $10 to ship to me and had to deduct $10 to send it back. Never again, no my pillow for me.”

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Posted 1 week ago

“It took two tries but I did find a pillow that works great for me. I gave only 4 stars because my initial order directly with My Pillow took almost a month to get to me. I used their guideline for ordering, and followed the chart which indicated as a small, 5'4", 120 lb person who wears a small sized T-shirt, I should order the second from the bottom pillow loft. It was way too thin and didn't have enough fill to keep my head propped up appropriately. I called and they sent out my free replacement pillow (the next size up for loft, with 30% more fill) and it shipped within a day! Can't figure out why the original order took over three weeks. I got it quickly and it is perfect! The return was easy. I printed the form, packed it up, and shipped it back via USPS. No credit needed, as I was never charged for the replacement. Now on to comfort. I have major neck issues and was waking up every hour. I was using a $100 Tempurpedic pillow but it was too hard. Even my ear would go numb while side sleeping. Then I tried a softer foam pillow that had a rounded edge. Still not perfect and neck pain returned most days. I felt worse when I woke up than when I went to bed. I don't know how they do it, but my the My Pillow technology is a game changer. Clearly it's not just "a bunch of cut up foam" in a case. I have had zero neck pain since using this pillow! Something I never thought possible. And I've tried so many different and very expensive pillows in the past. I haven't changed anything else, so I know this pillow somehow gives me the proper alignment for my neck and back. But, don't necessarily follow their chart when deciding which pillow to order. I needed more fill than my "size" indicated. They let you sleep on it for 30 days, and will replace/exchange it for free, so what's not to like.”

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Posted 2 weeks ago

“Ordered some bed sheets and pillows and somehow got a subscription to some kind of energy drink for $50 a month. Did not get it canceled in time and had to pay for the first one. I am surprised that my pillow stooped to levels like this. When I called customer service, they adamantly said it was in plain view, however, it is not. Be alert when you're buying from my pillow. I had four previous orders. However, there will never be another one.”

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Posted 2 weeks ago

“Got a free gift that ended up with a secret subscription to 50$ 12 pack of disgusting energy drinks. Totally duped me. And the website is all pop ups and fake deals. I supported him and bought these way over priced pillows because of his values. Never again”

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Posted 3 weeks ago

“I ordered the wrong size pillow . Attempted to return the pillow but UPS wanted to charge $11.33 dollars for a return label . I contacted Amazon who contacted the company . No return label sent from company . I contacted AMAZON again and they contacted the company once again . The same response . They will email a label . Not holding my breath ! I will not order My PILLOWS again . Poor customer service .”

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Posted 3 weeks ago

“Don’t order my Pillow from this website I ordered on aug 13 and still not received them. I called they said they don’t ship out until 17 business days not counting weekends and holidays. So they made me pay 20.00 to receive in 5 days. Never again. Also customer service loves to tell you it’s not 17 days yet. It sounds like they have joy in telling you.”

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Posted 4 weeks ago

“My Pillow has had my order (and my money) for over two weeks and the best they can offer is "soon "and that "they will let me know." What a mistake on my part. Never again.”

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Posted 1 month ago

“Got the wrong pillows after waiting a month for them to get here one is fine the other had hardly no loft and was the wrong pillow very over priced and I’m very unhappy with the quality”

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Posted 1 month ago

“Bought one 15 years ago. Best pillow I ever had! Just got my new one.....HORRIBLE! Barely anything in it. DO NOT waste your money! A cheapy pillow ranks better than this.”

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Posted 1 month ago

“My Pillow 2.0 are awful. Followed all instructions and never fluffed up correctly. Kept thinking they would get better, but sadly no. Not enough fill in the firm and big chunks of uncomfortable fill in the extra firm. Not worth the price and do not recommend.”

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Posted 1 month ago

“My pillow wasn’t even half full. I washed it and dried it thinking it would help. It didn’t not happy at all. It is like sleeping with it in a ball just to have some softness. I am very dissatisfied”

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Posted 1 month ago

“Why would you sell sheets and not make pillow case not big enough for your pillow. Bought 3 sets all cases way too small. I don't get it. 🤔”

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Posted 1 month ago

“Garbage! Half filled and took a month to ship. They did send me a email at two weeks telling how the are "diligently" working to get it shipped. There must a total of 3 employees working there.”

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Posted 1 month ago

“Don’t buy mypillow. He never pays his employees. A horrible company.”

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Posted 1 month ago

“Why would it take 17 day to ship this is not exceptable .Do you make them to order i could live with 7 day but not 17.”

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Posted 1 month ago

“They didn't fluff up”

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Posted 1 month ago

“Do not waste your money on these pillows. Over a month to ship; absolutely no head support, your head sinks to the bottom of the pillow; very lumpy; the less expensive ones are exactly the same as the higher priced ones. These pillows are NOT the same as the original ones (which were excellent). Huge disappointment.”

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Posted 1 month ago

“I bought a MyPillow 15 years ago. Best pillow ever! I know over time, it is not as firm so I just took an older pillowcase and sewed it smaller to make the pillow firmer as suggested when I bought that first MyPillow. Now 15 years later and many other pillows I have invested in, I decided to order 3 more MyPillows. Still waiting for them to be shipped: that was 17 days ago and still waiting! Customer service sucks!!! 17 days and my pillows are still "processing"!!”

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Posted 1 month ago

My Pillow is rated 1.6 based on 217 reviews