My Pillow Reviews

Name: My Pillow
Rating: 1.60

1.6 Rating 152 Reviews

11 %

of reviewers recommend My Pillow

Company Reviews

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Metrics

1.6

Based on 152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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My Pillow 1 star review on 7th March 2025

Denise Craig

My Pillow 1 star review on 3rd March 2025

Karla Charles

My Pillow 1 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long shipping time, pillow 2.0 overpriced and not nearly as good as original because it is way understuffed and doesn't hold its shape. Poor customer service, doesn't stand behind product, and is not interested in customer satisfaction.”

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Posted 3 days ago

“Take your money fast but delivery takes forever. I still haven't received my order and they blocked all my emails to them wanting to know when my order will finally ship. Very unhappy with my pillow will never order again”

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Posted 6 days ago

“My neck got stiff after using my pillow products. I will never purchase my pillow again”

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Posted 6 days ago

“Over rated pilows from a racist white owner!!!!!!!!”

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Posted 2 weeks ago

“I ordered 2 pillows and neither I or my husband liked them, might as well been sleeping without a pillow”

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Posted 3 weeks ago

“they don't dry any better than any other towel I've ever had to smear the water around”

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Posted 3 weeks ago

“Fabric (not the seam) ripped apart in the washer, and there were foam pieces everywhere. I wash my pillows every 6 months and follow the directions precisely. Will just throw the second one away before I try to launder it again!”

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Posted 3 weeks ago

“I purchase a MyPillow set of towels, arrived almost two weeks after I placed my order. These are the worst towels I ever purchased. Terrible absorption, they are thin as a handkerchief. I can not say enough about how lousy they are. The Pillow Guy he sure is a good salesman he convinced me to buy them.”

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Posted 1 month ago

“The pillows I purchased are a huge disappointment”

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Posted 1 month ago

“Placed my order March 9th today is March 13th. No shipping confirmation yet, so I cancelled my order. Hard to believe they are made in USA if it takes more than two weeks to ship. It's a pillow!”

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Posted 1 month ago

“My percale sheets have been washed 4 times. They are still very stiff, too large for my very high queen mattress even after using a sheet bungee on the fitted sheet, they wrinkle like crazy, they feel cold which is not good for winter, the pillow cases are way over sized even on the My Pillow pillow, which makes it very uncomfortable to sleep with all that loose stiff fabric under your face. You'd think the My Pillow cases would fit nicely on your My Pillow pillow! I guess if the sheets were made in the USA as well they might for better. And lastly, their customer service is awful!! The products are guaranteed, and they will accept them back as long as you pay for shipping. There are only good reviews on their website and none are accurate. There were a lot that said they get softer after every wash. That should have been a sign that they are too stiff!! They make a very sloppy bed”

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Posted 1 month ago

“Mike says that the $75 shipping fee has sailed......LIES...HE DOES NOT SAY THIS ON HIS TV COMMERCIALS IT'S ONLY ON ORDERS OF $75 OR MORE. There is not enough of a selection in My Pillow sheets and sheet sets. There should be more of a selection. It's still the same since day 1.”

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Posted 1 month ago

“Ordered 2/28. No confirmation except one text to say shipping was delayed. Couldn’t get any info. Told company to cancel order.”

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Posted 1 month ago

“My husband placed a order on Feb 23, 2025, still waiting to receive it on March 17, 2025, I am highly dissatisfied with the shipping, when tracking order it sits for days at a facility, if it's coming from Minnesota it shouldn't take this long, needless to say I will never order from them again!! 😡😤🤬”

Helpful Report

Posted 1 month ago

“I had the original my pillow and it's still going 6 years later. I waited one month and the 4 pillows were pure trash filled with chunks of foam. I can't imagine these are saleable. I returned them immediately and lost $16 on shipping.”

Helpful Report

Posted 1 month ago

“Horrible communication. They send you sales emails all day but you can’t send them an email to inquire about an order. They all come back as undeliverable, since they are an unmonitored email. Delivery sucks. After 4 weeks, still no product. Phone service sucks.”

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Posted 1 month ago

“the pillow is thin and lumpy, not at all like advertised”

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Posted 1 month ago

“Placed my order on February 27, 2025. Today is March 13, 2025 and the order has not shipped yet. Never again.”

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Posted 1 month ago

“Worse pillow ever.”

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Posted 1 month ago

“Bought 2 Classic Pillows. Lumpy, bumpy, and only filled 1/3 of the covering. Not worth $1, let alone what I paid for 2!”

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Posted 1 month ago

My Pillow is rated 1.6 based on 152 reviews