“The staff are always helpful and patient,especially with me because I am not very good with on line ordering. I order over the phone. I always deal with Ben who is always patient with me. I know I always get my delivery to next working day. My smoking shop is SIMPLY THE BEST.”
“Please can you change your open sign today on your website!! My father of 75 years of age cycled to your shop today.. Only to find it was closed. OK maybe he should have telephoned prior to coming down but he didn't. He has however been a good customer for five years now. When he knocked on he was told quite abruptly "we are closed" Could you not just have sold him some tobacco as an act of goodwill? There are not many places that stock the tobacco he likes.
Great shop.. Not so great customer service”
“Found this store while looking for a specific cigar that was out of stock every where else. Not only did they have it in stock but at a better price.
Ordered and it came the very next day
Superb!”
“Shipping costs vary from order to order with no transparency as to how these these charges are calculated on their website. When questioned the owner, Simon, refuses to give answer this question and is both rude and impolite”
“Excellent product I received from them also great communication from them when I had questions about the delivery or product! All round a great service, I highly recommend them.”
