mytheresa.com Reviews

"Gucci Bags - Resale Evaluation \/ Devaluation\r\n\r\n19\/June24\r\n\r\nSOLD two used (but almost brand new) Gucci Bags to MyTheresa Second hand store - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided.\r\n\r\nThe value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa).\r\n\r\nOn receipt, they deducted another Euro 36- stating stains\/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation.\r\n\r\nThis is their reply... has been found as almost compliant to the description and photos: multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts.\r\n\r\nUnderstand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process \u2026\r\n\r\n14-Jun-24 \u2013 09:41 CEST \u2013 June R wrote \u2026\r\nConcerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free.\r\n\r\nUnfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It's not like getting a cash refund.\r\n\r\nMyTheresa \u2026 it's the FIRST and LAST time.\r\n\r\nContinuation on... 21\/Jun\/24\r\nThis SLEAZY bunch also had the nerve to come back stating I was addressing the complaint to the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa \u2026 how LOW can they go?\r\n\r\nKEEP AWAY FROM MYTHERESA AS ONE DAY YOU ARE BOUND TO FEEL THE PAIN.\r\n\r\nTip for consumers:\r\nYes ... this company has a 9% one-start rating on Trustpilot and what boils my blood is that they come back stating that my review was addressed to the wrong company, yet the RETURNS DEPARTMENT can only be accessed thru their website, and the credit is posted to their website.\r\n\r\nThey should acknowledge their issues and try to correct them not hide and deflect.\r\n\r\nCannot stand such ungrateful\/deceiving low lifes."

"This shop is scam !I\u2019m buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls ,letters ,long waiting for explaining them mailed me that them didn\u2019t find my third returned pair of shoes . I\u2019m in shock! what to do in this situation?!! I'm robbed!!!"

"The shop consistently lies to its clients, doesn\u2019t stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort.\r\nI made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party.\r\nI placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn\u2019t even sent and it\u2019s already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it\u2019s already clear it wouldn\u2019t arrive on time as well.\r\nI will never purchase anything from them again and don\u2019t recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers.\r\nI now read reviews that company doesn\u2019t always refund and am worried if I even gonna get a refund. Awful."

"I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!!Please be careful."

"I recieved Balenciaga sneakers with defect, payed overprice, ordered express shiping, sended photos of defect the same day i received package, and they offered me exchange or money back. No compromise, discount, or something to make both sides happy. Now i will have to send it back and wait to receive new sneakers.\r\nPackaging is nice, customer support responsive, but useless"

"I recieved Balenciaga sneakers with defect, payed overprice, ordered express shiping, sended photos of defect the same day i received package, and they offered me exchange or money back. No compromise, discount, or something to make both sides happy. Now i will have to send it back and wait to receive new sneakers.\r\nPackaging is nice, customer support responsive, but useless"

"I bought an item that had only one left in stock in my size. MYTHERESA took the money out of my account, and then informed me a few days later that the item had a \"defect\" (I suspect there was another reason and this excuse sounded better). I now have to wait even longer to get my money back before I can look for an alternative. Because there was no more stock I couldn't get an exchange. \r\n\r\nIf their excuse given is in fact true, it really makes no difference because their quality control process is not my concern and I shouldn't have to suffer due to its innefectiveness and their misinformation. What kind of retailer only does quality control just before the item ships? If this review is really about trusting the company, I wish I could give them 0 stars out of 5. They lied to me and failed me as a customer. \r\n\r\nWhen questioned about their poor service they just copy & pasted a generic support response email to me explaining why they weren't at fault. \r\n\r\nThey literally had one job and couldn't even do that. My advice would be avoid at all costs, they aren't providing a reliable or trustworthy service."