mytheresa.com Reviews

Name: mytheresa.com
Rating: 1.71

1.7 Rating 183 Reviews

19 %

of reviewers recommend mytheresa.com

Company Reviews

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Metrics

1.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience! Bought a wallet from mytheresa.com and it arrived in Australia 2 business days later from germany! So fast. Beautifully packaged. I also got wallet on sale with free shipping. Great value and really luxuriously packaged and super fast, quick and easy process. Highly recommend.”

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Posted 6 years ago

“This was the second time I purchased from mytheresa.com. It was amazingly fast! I was tracking my purchase from Munich to Hong Kong. All within a matter of 3 days my purchase arrived at my doorstep! The two pair of shoes came in a big carton box. When I opened it, two boxes of shoes were well cushioned with soft paper. It also came with a cute plastic folder holding the return instruction document. Most important of all, the shoes were perfect. A truly luxurious experience!”

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Posted 7 years ago

“Smooth delivery, perfect package and excellent brand new season goods!!”

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Posted 7 years ago

“Because I could finde my size of sneakers that I could not see it in any another webs”

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Posted 7 years ago

“Well packaged, good communication, wish list item notified. Great offers A*”

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Posted 7 years ago

“Delivery service is quite fast. It takes only 3days eventhough it`s quite far a way from korea. and there is a korean to translate for korean customers. so it`s easy to communicate if there is a problem.”

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Posted 7 years ago

mytheresa.com is rated 1.7 based on 183 reviews