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Mytheresa refused a full refund, offered conflicting statements about cleaning options, and even withheld the jacket without my consent.
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posted 1 week ago
- Anonymous
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Ordered an expensive dress, very pretty but immediately some of the gold rubbed off leaving blotches of silver. When you pay that much for a dress you expect the quality to be better. I was told it did not qualify for a refund or replacement.
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posted 4 months ago
- Helena Schmitt
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Both times they received the money, then for no reason cancelled the order and then refunded me a lesser amount than I had paid.
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posted 4 months ago
- Kate
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Despite the circumstances Mytheresa refused to refund me.
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posted 4 months ago
- Anonymous
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Total scammers I asked for refund literally the day I placed and order and they simply try to twist everything without giving my money back. Provided transaction id everything needed for a refund and still no refund
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posted 4 months ago
- Anonymous
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They then ask you to transfer them by bank transfer! That way they waiver their fees and you have no consumer rights on returns/refunds.
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posted 4 months ago
- Anonymous
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I was even ready for a refund in the form of a deposit on the website, but the store begs.
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posted 5 months ago
- Andrey S
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Instead of sending out a replacement pair once I raised that I hadn't received the shoes with MyTheresa, or offering a refund, the customer service team has been unresponsive, or obstructive and obfuscating for weeks.
”
posted 5 months ago
- Anonymous
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The company is adamant that they will not give me a refund and they want to send the shoes back to me.
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posted 7 months ago
- Lenny
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(Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa).
”
posted 10 months ago
- NAJOUA SPITERI NAILI
