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mytheresa.com Reviews

2.0 Rating 134 Reviews
F
Happiness Grade
F

Returns - Difficult

20.00%
Industry Average
I have certainly returned product when it doesn’t fit, but my spending certainly outweighs my returns.
posted 6 days ago - Anonymous
They are not able to deliver what they claim on their web site: easy order, free-returns, free shipment above 200 eur order.
posted 4 weeks ago - Adriana
about ten calls and several emails later asking for the returns paperwork, they told me they would not accept the bag back as it was not in "the state it was sent in".
posted 4 months ago - Jo
this company has a 9% one-start rating on Trustpilot and what boils my blood is that they come back stating that my review was addressed to the wrong company, yet the RETURNS DEPARTMENT can only be accessed thru their website, and the credit is posted to their website.
posted 4 months ago - NAJOUA SPITERI NAILI
I purchased a bunch of dresses from them bc of the free returns.
posted 7 months ago - Anonymous
The website lists links for returns and one for exchanges.
posted 2 years ago - Anonymous
They told me that they would not give me a refund or an exchange as the returns policy was 30 days which is absurd and unfair as obviously this makes it impossible to return Christmas presents unless they are bought in December.
posted 3 years ago - Adrienne O
They used "they are currently having big volume of customer returns" as excuse and did not process my order.
posted 5 years ago - Anonymous