mytheresa.com Reviews

Name: mytheresa.com
Rating: 1.71

1.7 Rating 183 Reviews

19 %

of reviewers recommend mytheresa.com

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Metrics

1.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered several expensive things during 1,5 months. 1) clothes seem to be used. 2) packaging was awful, no protection of clothes/ bags whatsoever. Just put directly in an old, destroyed box. It looked like somebody plaid football with the package. That is not how purchase of luxury things should look like, or any purchase for that sake. Unacceptable.”

mytheresa.com 2 star review on 25th January 2022

Helpful Report

Posted 3 years ago

“So many overpriced items. I am a savvy shopper. I compare similar websites and I am not talking about few dollars more but hundreds on a lot of item. For example Saint Laurent split leggings. Listed as new on this website and price drops on multiple others. One of many examples. Not a great time to be overcharging people.”

Helpful Report

Posted 4 years ago

mytheresa.com is rated 1.7 based on 183 reviews