mytheresa.com Reviews

Name: mytheresa.com
Rating: 1.71

1.7 Rating 183 Reviews

19 %

of reviewers recommend mytheresa.com

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Metrics

1.7

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nice website with the latest brand"s collection. Professional service.”

Helpful Report

Posted 1 year ago

“So far so good!! I have purchased a few Golden goose sneakers with no problem. I have returned a pair because it was slightly damaged and I returned a pair because it didn't like the style. The Return process was easy and my credit card was credited.”

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Posted 3 years ago

“Bought a Elleme Bag from them during the sales period. No movement on my order for about 10 days until I contacted them. They explained that it was due to the high amount of order and refunded the shipping cost (cannot believe they still charge for shipping whereas all similar eCom sites provide free shipping). The item was fine, but if the shipment is your concern then maybe think twice.”

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Posted 4 years ago

“Product was the price I expected and delivery was quite fast.”

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Posted 6 years ago

“Pretty happy !”

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Posted 7 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

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Posted 7 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

Helpful Report

Posted 7 years ago

“the refund process is easy and convinient and the description of the item, especially for the size, was very helpful.”

Helpful Report

Posted 7 years ago

mytheresa.com is rated 1.7 based on 183 reviews