“Awful customer service, not even sure if they use real people. I sent them a certified letter confirming I was enrolled in my college and they said it wasn't good enough because my student id doesn't have an expiration date. Reached out multiple times and always got the same canned answers.”
“Agree with all of the one star ratings. I went through the same frustrations with UniDays. I could’ve asked the Dean to send a notarized letter along with everything else I sent them and it still would not have worked. Worthless app with incompetent employees.”
“They refused to verify my student status although I sent the customer service email multiple different forms of verification. They're customer service is terrible!”
“After verifying my student status I notice I wasn't getting the discount anymore. I sent multiple (20+) emails to their customer service with not one response!!! Terrible customer service. I don't know why APPLE doesn't manage this process.”
“Apple should really consider using another platform for University discounts. I originally signed up when my daughter was in High school. She is now in college and I am a teacher. I tried to modify the account to realize the updated information for both my daughter using her University email and me using my school email. They refuse to accept. A complete WASTE of time.Apple should go elsewhere!”
“I just got enrolled in school and received my student ID, student email, and admissions email. I was unable to verify my account through the app so I reached out to them and let me tell you they have been SO UNHELPFUL. I provided them with everything they asked for just for them to come back and say that my documents are not eligible for verification?? Like wdym? I literally provided them with EVERYTHING and they said they can't verify my student status. Not even talking about how they denied what they said in a previous email. Like are you kidding me? They called my admission email an 'offer letter', which is not what it is. I am literally in college. I wasn't just offered being a student. I am a student. I have been trying for days to verify my account, but they have not been helpful at all. I was so excited to benefit from the student discounts, but UNIDAYS suck. So does their customer service.”
“Absolutely appalling. Won't work from home computer nor college. Only connected via a huge Apple store, but then refused to acknowlege the account it said i had. I tried to send to cusotomer support BUT IT WOULD NOT SEND. So I cannot complain, cannot access, cannot call, and cannot email. WHAT A BUNCH OF CR*P”
“I sent them everything they asked for and was told that they need more from me. I feel that they are phishing and not really doing any services to benefit their customers. Don't waste you time with them. I have contacted my School several times asking for what this idiots needed, My School advised me to stop sending Unidays any more of my information because of risk of fraud.”
“Do not recommend you will sit here and become a very frustrated person. I try to get my account verified it would not verify my account. I wish they would just cancel them selves. The eventually stopped replying to my emails!”
“Incredibly frustrating experience trying to get verified. I have sent everything they asked for, my official enrollment letter, proof of payment, id card, and even a screenshot of courses I’m enrolled in, but every time they deny me and send a copy of the same exact email response back to me. I was trying to get the Verizon student discount but this is a joke and I’ve wasted enough time. Horrible customer service, as you can tell by the fact that they respond to every one of these reviews by saying to contact their help email, which we have all already been doing and getting NOWHERE.”
“Verified many times via the third-party link to my student portal. Account status shows verified, however, no purchase is allowed for many days. And there was no error msg, or any kind of reminder for any kind of further verification. It always shows that they only require simple and easy verification. Until I sent a help request, the CSR required my student ID. Why should I show you my student ID via email attachment? Why should anybody provide this company any form of ID via unsecured email attachment?
If this is a legit business, then what kind of business can be called a scam?!”
“not fair how you have to show a student ID now to be verified… i am in school! but don’t have the ID due to the pandemic now i can’t even use the discounts anymore. TERRIBLE”
“The worst most frustrating company I’ve ever had the displeasure of working with. Seriously, I’ve never even written a review, but the way this company conducts their customer service is so disgustingly horrible it’s a disgrace to capitalism and a mockery to the world of business as a whole, so I had to write this. Do not use this company. They will not help you with any issues, just send you endless emails with links that don’t fix any of your problems, and they refuse to pick up the phone and talk out any issues. The amount of hours I’ve wasted simply trying to renew my student membership with Apple Music is despicable.”
