“I just received the SADIE dress from Nadine Merabi.. the Dress is outstanding and very unique… It’s a perfect fit in it’s beaded.. delicate so you better wear it with a lot of love .. the level of details and quality is so high.. one elegant dress 🤩 .. please make sure to order ahead of time”
“I orders a dress on the the 13th of April after 5 days I did not receive tracking number and my order was not shipped though I was very clear about the date of my event and that I bought this dress and they kept on telling me that we will deliver in 1-3 days. In addition they don’t respond on time.”
Hi,
We’re very sad to read your negative review.
As advised multiple times, our SADIE PINK is a very delicate beaded style and clearly states on the product page “dispatched in 3-5 business days” as this style needs extra care and attention.
We are currently within the dispatch timeframe, please allow the requested time for your order to ship.
As soon as your order ships, you will receive a shipping confirmation email with your tracking information.
We apologise for the miscommunication on your end here but this is very clearly stated on our website at all times during your order process.
Bailey
“I purchased the Bella jumpsuit and wore this to an event. It is absolutely stunning and will make you look like a million dollars, it's worth every penny. I feel the designers know how to show a woman's body off to its best and get a good balance between sexy, classy, and beautiful. So many people commented on my outfit (women and men) and asked me where it was from - if you want to stand out from the crowd and a cut above the rest, choose something from Nadine Merabi - you will feel amazing ❤️”
“I am leaving a 1 star review because I have not received my thousand dollar refund yet. My package was delivered to Nadine merabi within 8 days of me receiving the package. And it has been more than 14 days since the package was returned. My second order, however, was already refunded, which makes no sense since this first order was received first. It is very disappointing to not receive this large amount of money back in a timely fashion, or at least within the amount of time that is stated in their return policy. I followed the return policy instructions, and expect a luxury brand to do the same.”
Hi Gina,
We are so sorry to read your 1* review.
During our busy periods, we do ask to allow the full 14 working days for your return to be processed especially with multiple large orders which means they can be processed at different times.
After getting in touch on the Friday, our team got back to you on the Monday to try and get this return processed as quickly as possible for you.
I am glad we were able to get this processed for you and please do not hesitate to get back in touch if you need any further assistance.
Best Wishes,
Saffron :)
“I really love the items i always get from Nadine Merabi! The materials are really nice! they are really sweet and amazing the delivery was super fast!!”
“Purchase a jacket send me the wrong item second purchase I order a jumpsuit one of the legss was too long second time and is too bad because I can’t even get in touch over the phone I should get the jacket shipped to me since you send wrong item”
Hi Maria,
We are so sorry to read your 1* review.
Unfortunately due to human error, issues can sometimes occur with orders- we understand how frustrating this can be.
I can see my colleague Bailey was able to assist you very quickly with this and get a replacement sent out on a priority service.
Please do not hesitate to get in touch at hello@nadinemerabi.com if we can help with anything else.
Best,
Saffron x
“The customer service is excellent, price is very convienent compared to outfit quality . When I receive the outfit in the box and I received the thankful later , this made my day!! U r amazing❤️”
“Very nice and high quality dresses. I purchased 2 dresses and one jumpsuit. Will buy more from them as it’s not only about the beauty of the apparels, but their customer service and on time delivery. Highly recommended⭐️⭐️⭐️⭐️⭐️”
“Ordered an XS as recommended on size chart. I could not even pulled the one piece up over my arms. I am trying to exchange for a size Small. They do not offer exchanges and I am a week past their 14 day return policy, so I am out 420.00. I just want to exchange for another size, they won’t lose the sale. Not happy and I’m not repurchasing, I shouldn’t have to.”
“Felt so special in undoubtedly THE most beautiful piece of clothing EVER, my gold sequin jumpsuit is exquisite ✨The perfect fit including the length. LOVE ❤️”
“I purchased two separate sizes/orders of the famous Sadie dress. I tried them on and but was unflattering on me and looked so different than what the models depicted. If you have a bigger bust and not petite, it will not flatter your body type. My complaint in the whole process was the returns process. It was so PAINSTAKINGLY SLOW. Not only that, but it took 2 months for my returns to show on my statement. Which my 2nd return got refunded first… odd, since I returned the first dress a month or so prior… they also make you pay the return shipping back. Which is over $20 each time. This cost I was ok with, annoyed, but understand they are a business. However, when the reimbursement showed, it was lower than what I was expecting and when questioned, they replied with they deduct the initial shipping costs. I’m just shocked that for a company that sells higher priced dresses they don’t offer free and easy returns for a $600+ dress at that. I will never buy from them again!”
“Nadine Merabi has the most stunning and unique designs. No other luxury brand can compare to the quality and wow effect. I’ve never received more compliments on a dress than the Layla Maternity Dress I wore at my baby shower not to mention their glam silk and feather pj’s! Returns are made easy if you need to exchange sizes and they go above and beyond from a customer service standpoint.”
“I ordered a BELLA WHITE JUMPSUIT for New Years Eve and I felt amazing! I got so many compliments and people asking me where I'd purchased. It fits like a glove and is flattering! The quality is amazing. Delivery was really quick and efficient. Can't wait to order more!
Highly recommend NADINE MERABI for anyone looking for an outfit that will truly make you stand out!”
“Bought the MARGOT WHITE BLAZER over Christmas and was so impressed with the quality! Such a thick material and the feathers just made it a showstopper. Customer service were also so helpful, definitely recommend! x”
“Simple & easy returns are the publicity they have on their website, but if you are international it's not the case. I had to send back the Celine gold dress I bought because it was too small. I used the return label they provide me and paid 15€.This was onat the beginning of December and I still haven't received my refund. Now the parcel is in a Rebound depot in Germany since the 22nd. I have contacted the Nadine merabi customer service several times without response. Finally I decided to reach them through instagram but the only response I got from them is there is delay.. they don't even help you locate the parcel. So disappointed!!!!”
Hi Nieky,
I am sorry to read your review.
Unfortunately, there were general courier delays during the busy Christmas period, along with courier strikes which did not help.
Your package was received back at our headquarters on 3rd January, we do ask to allow a further 14 days for refunds to be processed, however, this should be slightly quicker. I am afraid we can't refund orders before they are received back, I hope you can understand this.
Many thanks,
Carly
“I purchased the lucinda jump suit about a month ago. It didn’t arrive with the belt and I returned it. Unfortunately, I’m yet to receive my refund and getting hold of someone is hard. I keep getting emails that say we are currently experiencing extremely high global demand and a large volume of orders. I used the label they provided me with and apparently it’s showing that it still in transit.”
Hi Pitney,
I am sorry to read your 1-star review.
All returns are processed within 14 days, once received back to our HQ.
If you check your return tracking, you will see that it is still in transit, please understand that we can not refund an item that we have not received back yet. However on this occasion, I can see the package has not moved for a while, I have contacted our returns provider as well as the courier and sent you an update via email to ensure this is resolved as a priority.
Thank you for your patience and understanding.
Best wishes,
Carly
