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Now I am stuck with a jumpsuit that I gave to my daughter as a christmas gift and it is too small!! $600 down the drain! Honestly, what does the company have to lose by simply allowing a return and a store credit and extending holiday returns.
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posted 1 year ago
- Anonymous
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But the returns manager page is not working! It says I don't have the correct order number (but I tried every combination possible) or the website is loading for hours and nothing happens.
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posted 1 year ago
- Janika Herkenrath
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My complaint in the whole process was the returns process.
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posted 1 year ago
- Anonymous
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Simple & easy returns are the publicity they have on their website, but if you are international it's not the case.
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posted 2 years ago
- Nieky
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When trying to use the returns manager, the only option provided is to send it to the local post office at my own expense (which is unreliable).
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posted 2 years ago
- Bernadine Clark
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Ordered 2 dresses. The dresses were lovely but didn't fit me correctly. One was to big and one to small. I sent them both back via DHL. I have e mails to say both dresses have been refund but absolutely no money has appeared in my account or my partners account who paid for one of the dresses. Returns is a pain and a week later we still don't have any money back even though we have e nails stating the money has been refunded.
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posted 2 years ago
- Laura Franklin
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Refunds and returns were terrible
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posted 2 years ago
- N Collins
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Pay $40 for returns.
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posted 3 years ago
- Chereen