Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.71

4.7 Rating 1,812 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,812 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Natalie very professional understands mature skin and make up”

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Posted 10 months ago

Hi Claudia, We are thrilled to hear of your experience. Thanks for your feedback. Love NPHQ x

Posted 9 months ago

“Helpful advice. Friendly. Followed my requests”

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Posted 10 months ago

Hi Kiri, Amazing News. Thanks for your feedback. Love NPHQ x

Posted 9 months ago

“Excellent make over at Napoleon Perdis Miranda! Will definitely be back!!”

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Posted 10 months ago

Amazing News. Thanks for your feedback. Love NPHQ x

Posted 9 months ago

“Thank you Evie at Rockhampton for the amazing make up lesson! She made me feel so comfortable and I learned so much about new ideas and what to use on my aging skin. The make up lasted all day - I will be recommending others to go and get this done as well. Thanks again! 😀”

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Posted 10 months ago

Hi Vicki, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 10 months ago

“I had the most amazing makeup done today at the Chermside store. My makeup artist listened to what I wanted and made me feel and look incredible. Thank you for your time, expertise and chat. I feel amazing!”

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Posted 11 months ago

Hi Kellie, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 10 months ago

“Aisha was absolutely brilliant! Friendly, professional and made a 60 year old look great ! Well done Macarthur square nsw !”

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Posted 1 year ago

HI Vicki, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 10 months ago

“I had my make-up done today and asked for a "natural" look because it was a very casual event. Came out with it caked on. Worst make-up job I've ever had done and I've had it done numerous times. When I went to choose the products i wanted to redeem they didn't even stock the skin care range. This was a huge disappointment. Location David Jones, Westfield Marion”

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Posted 1 year ago

Hi, Thank you for your review. We are so sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ x

Posted 10 months ago

“I booked in for $120 package today your company took out $314 out of my account and the Napoleon Parramat ta The Make-Up Artist person who was doing my makeup was too busy on her phone gossip into her friend”

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Posted 1 year ago

Thank you for your review. We are sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Thank you NPHQ

Posted 1 year ago

“This is the only lipgloss I use. I like how the colour changes; reminds me of the mood lipstick from the 90s! Been using this lipgloss since 2016 and don’t see myself stopping anytime soon.”

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Posted 1 year ago

Great to hear you love this product so much! Thank you for your feedback. Love NPHQ x

Posted 9 months ago

“They’re out of stock. I tried ordering online but the courier doesn’t deliver to parcel lockers, although a parcel arrived. I went in store. No mineral look 2…”

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Posted 1 year ago

Thank you for contacting Napoleon Perdis. Unfortunately Advanced Mineral Makeup Look 2 is out of stock in warehouse and is not due back into stock until approximately early-March If you contact us at experience@napoleonperdis.com to let us know your location, we can check our nearest Concept Store for you. Love NPHQ x

Posted 9 months ago

“Alexandra did a beautiful make-up for me today. Love it! Lovely lady. Highly recommend.”

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Posted 1 year ago

Amazing news!

Posted 1 year ago

“I love the makeup 😍😍”

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Posted 1 year ago

Love that you love it !! :)

Posted 1 year ago

“I LOVE the bbb cream light-medium. So much so my patients always want to know what I use and I order for them as well. I do not use anything else but this. And a highlighter.. it’s so moisturizing but not heavy at all! I’m literally about to die from chest pains because the light medium is not available and the “notify me” button isn’t there. Please please please do not discontinue this I do not know what I will do and neither will my patients. I always order 4-5 at a time. I’m going to see if I can find it on Google.”

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Posted 1 year ago

Hi Alyssa, Great to hear you love it so much. We will be restocking this. Thank you for your patience! x

Posted 1 year ago

“We booked to have our make up for 10:00am and confirmed it yesterday, we are standing at the shop and no one is here”

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Posted 1 year ago

We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Napoleon Perdis Store. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue. Love NPHQ x

Posted 9 months ago

“I got my makeup done for my hens by the lovely manager at Napoleon robina. It was the best makeup experience I’ve ever had ! My makeup was flawless and perfect AND it stayed on all night. Couldn’t recommend them enough. I will definitely be back xx”

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Posted 1 year ago

HI there, Apologises for the delayed response but we are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 10 months ago

“Thought I'd receive my item quicker ordering directly from Napoleon. I'm located in Melbourne and ordered 10 days ago and still haven't received my items. Will order from another company next time”

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Posted 1 year ago

“Thank you to Chloe from Kotara for making me feel special on my 60th birthday last day. Chloe is only new to the team, she was so accommodating and professional. She did a fabulous job, and thank you to the staff that were so kind and helpful to Chloe. Love your work.”

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Posted 1 year ago

HI Debra, We are thrilled to hear of your experience and can't wait to see you again soon. Love NPHQ x

Posted 10 months ago

“I ordered 2 products on the 16th March. They haven't arrived. I have emailed Napoleon twice and called. Left a message to return my call but again no response. No updates or correspondence. Really poor customer service. They have great products but customer service needs huge improvement. I would like a return call or email with an update of my goods and when I should expect them! Or Give me my money back!!!”

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Posted 1 year ago

“The worst customer service in terms of product assistance, the staff only concentrates on the customer who does the make up that quite understandable that they booked. However, the staffs need to be of service to the walk-in customer who spends money too. I am done buying this product in Frankston.”

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Posted 1 year ago

Hi, Thank you for your review. We are terribly sorry you experienced this at one of our stores. Please email us at experience@napoleonperdis.com so we can further look into this and rectify the issue with our staff. Thank you NPHQ

Posted 10 months ago

“I wish I could give 0 star unfortunately there is no option of giving 0 rating. Worse than worst customer service. They don’t trust customers who spend money. Even the customer service at the backend is not helpful. Never shop from here.”

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Posted 1 year ago

Napoleon Perdis is rated 4.7 based on 1,812 reviews