Login
Start Free Trial Are you a business?? Click Here

Nastygal Reviews

1.5 Rating 457 Reviews
9 %
of reviewers recommend Nastygal
1.5
Based on 457 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Read Nastygal Reviews
Visit Website

Phone:

855-627-8942

Email:

hello@nastygal.com

Write Your review

Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 24th April 2022
Suzi
Nastygal 1 star review on 30th March 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
I’ll never buy from Nasty Gal again. They canceled my order. Though they refunded me for the dress but I was still being charged for shipping. So unethical. And the other dress that I ordered is still not here…way past the given timeframe. At this point who knows I’ll ever receive my order.
Helpful Report
Posted 3 years ago
The clothes are such poor quality and look nothing like they do on the website. I order 2 packages of fast fashion a year just as a treat, and I sorely regret buying from here. Fabrics are cheaper than what they charge, their seems to be no thought of sizing consitency and so on
Helpful Report
Posted 3 years ago
On June 2nd, 2021 I ordered 5 items, and STILL have not received them. After numerous e-mails (they DO NOT have any number to reach them at for customer service) wanting them to just replace the items, (I was willing to wait even though it's now 2 MONTHS later) This company is the absolute worst that I've EVER dealt with in my on-line shopping experience!! And believe me I've dealt with many!!!! If you're willing to wait months for your items(if ever) and no customer service, go for it! But I give up!!! I give ZERO stars!!!
Helpful Report
Posted 3 years ago
5 days pasted, it wasn't shipped. Customer service will never reply
Helpful Report
Posted 3 years ago
Horrible service, Ordered about 10 items and woke up the next day to have 9/10 items be out of stock even though the website still says they are in stock. I originally paid for express shipping for an extra fee. Since 9/10 orders were OOS I would assume they would notify me first. But no, they just went ahead and shipped out my 1 item with the express shipping. Also Customer service online just left the chat without even saying anything.
Helpful Report
Posted 3 years ago
I have to give 1 star to write the review but if not I will give none. I placed my order and within 12 hours they sent me emails saying most of my items are cancelled because they are out of stock. Paid for express shipping for only accessories to be shipped to me. Still dispatched the others immediately and charged me. But when I looked online those items are all still in stock??? Took forever to get to someone to speak with, explained my situation and she didn't reply, when I wrote a follow-up message she immediately ended my chat. If this is not a scam idk what else it could be!!!!!!!!!!
Helpful Report
Posted 3 years ago
Don’t ever order, the quality is terrible, see through plus you had to pay to return the product and get your mine back never again.
Helpful Report
Posted 3 years ago
I would never order from NastyGal again. The images online look NOTHING like the clothes sent to me. The quality is cheap and at least half of my items were completely see through. The sizing is completely off as well. I am 5’7 and ordered size 0 flare pants that were entirely too long on me. I have never written a negative review for any store before, but I needed to put this out there. I would never recommend NastyGal to anyone.
Helpful Report
Posted 3 years ago
I should've checked reviews before ordering... each item they sent was much worse quality in person than how it appeared online, and one of the dresses looked NOTHING in person what they said it was! I even double-checked to make sure they didn't accidentally send me the wrong item. see photos below.
Nastygal 1 star review on 31st July 2021 Nastygal 1 star review on 31st July 2021
Helpful Report
Posted 3 years ago
Sent me the WRONG item and then were rude to me via chat when I tried to resolve the issue. Will never order from them again
Helpful Report
Posted 3 years ago
Some things were fine, but other items were completely discolored. They were pictured as nearly white or white on the website and when I received them, they were a hardcore tan color. Everything was darker than what was pictured, they use a filter for their photos and it's awful, completely misleading.
Helpful Report
Posted 3 years ago
Not worth it. I shopped their stuff because it was super cheap & cute! Every order I’ve made they send me either the wrong item or the wrong size & them make me pay to return it when they messed it up. They basically have no customer service to reach out to either, you could try but they never respond.
Helpful Report
Posted 3 years ago
I ordered this blue jumper and it came so quickly and great material as I was so nervous it would be a bad material like most online shops.
Helpful Report
Posted 3 years ago
Absolute WORST CUSTOMER SERVICE I have ever dealt with! I places an order using apple pay (which was set to my old address) I immediately noticed it was going to the wrong address and tried to amend/cancel the order. Their policy is that you can not make any changes to your order even within 30 minutes of placing the order. I tried to email them and received no response, I tried without success to find a customer service number. I tried using the chat function and couldn’t get through to anyone without being booted off the chat. I finally got through using instagram but was informed that they could not amend or cancel my order. The best they could do was try a change of address once it was shipped, with no guarantees it would work. Long story short I may not be able to get my order and will be out the money since I won’t be able to return the items since they are going to my old apartment which I can no longer access.
Helpful Report
Posted 3 years ago
Scam! Worst customer service I have experienced
Helpful Report
Posted 3 years ago
Quality was terrible with the shirt I ordered. It was completely see through and the skirt had the wrong description on it so I received one with a zip instead of elastic. This is clearly an error on their part but it's not considered an incorrect order because the original description was just written wrong. There is no one returning my emails and their return policy is down on their website. How convenient for them. Now if I want to return my order I have to pay an additional fee to send it back and I don't get my original shipping fee back so I'm $10 down on this order after all this trouble.
Helpful Report
Posted 3 years ago
cheap material that falls apart in seconds. Clothes look nothing like the pictures. I bought the chunky heeled shoes they broke after two times of wearing them.
Helpful Report
Posted 3 years ago
i had to return the full order which ive never done with a company before, quality was trash, everything was crinkled, zips on jeans get stuck, everything was see through. Going through a refund right now i hope all goes well with that
Helpful Report
Posted 3 years ago
Please do not not order from them. I ordered my bathing suits JUNE 7th it’s JULY 7th. I needed my bathing suits and never even got them in time for my trip. On top of not receiving my bathing for a trip which is why I ordered them, Customer made me wait a additional 2 weeks to process a refund. Will never shop at this garbage site again.
Helpful Report
Posted 3 years ago
Clothes were made out of cheep material and the first time I washed the clothes, the colour ran leaving the items all patchy.
Helpful Report
Posted 3 years ago
Nastygal is rated 1.5 based on 457 reviews