Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 461 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 6 items and all were disastrous. A top ripped in the same day it arrived. Sizes are way off. Just poor quality made clothes.”

Helpful Report

Posted 5 years ago

“I placed an order 3 weeks ago and it still hasn't been delivered. The most annoying part is that the USPS site says the package has been delivered, yet I've checked my apartment's mailroom and front desk and it is nowhere to be found. Ridiculous. Never order form here.”

Helpful Report

Posted 5 years ago

“Absolutely horrible experience. I ordered two denim jackets, they sent one out and a body suit (which I didn’t order). When someone finally decided to respond to my email they asked me to send the bodysuit back so that they could send the jacket to me. I did all of that then revived an email telling me that the jacket is now out of stock and I would either have to wait for it to get back in stock or get a refund. Horrendous customer service, made me wait forever for nothing. I do not recommend!!!”

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Posted 5 years ago

“I was skeptical on ordering because I’ve had a bad experience with quality in the past. But I thought the quality was great for the price, I didn’t like two things I bought because Of size. The return process was easy and I got my money back pretty fast.”

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Posted 5 years ago

“7 day delivery my ass!”

Helpful Report

Posted 5 years ago

“I am a little bit gutted after I had open the order. I expect the goods will coming with full packages of your brand (nasty gal logo). I mean with boxes screen your logo and product put the label of Nasty gal brand not another brand. It seems like I buy the goods from China not from Nasty gal and I am very disappointed this is my first-time order yours and I’m not impressed with the way you did with customers! I never ever buy it again!”

Helpful Report

Posted 5 years ago

“I wish I could give zero stars. DO NOT order from these jokers. I ordered something as a Christmas gift. It never arrived and tracking basically said it was missing. They don't have customer support. The only option available is to email them. Which I did. They said that the item would arrive today and I noticed when it was tracked that it suddenly showed a tracking number and looked like it was getting ready to ship. Then it sat that way for days. Basically saying it had never made it to USPS. I again started emailing but there is nobody to speak to. They then tell me that it is due to arrive on 12/25. This is clearly a lie since 12/25 is a holiday and USPS isn't going to be out delivering. I email again and they say their system doesn't take holidays into consideration?!!! WHAT? Does it say 12/25 or not? Now they say it says 12/27. However, I can see myself that what it says is that it hasn't arrived at USPS yet so they are LYING. I'm reporting these people to everyone I can think of.”

Helpful Report

Posted 5 years ago

“I excitedly ordered some boots from NastyGal. And when they got to me, they were super cheap material and they were huge! It's as if i had ordered a mens size. The material was cheap and just with the one time i tried them on, the pleather bent and creased the boot... They were so ugly in person. On top of it i didn't even get my full refund when I returned them. So much for having new boots...i never get myself anything and the one time i do, this happens. Cool. Unfollowing on Instagram and also never purchasing here again.”

Helpful Report

Posted 5 years ago

“Ordered something over 3 weeks ago and still haven’t received it. I was then told by a representative to wait another 2 weeks to help them resolve the issue which I did. Now my order STILL hasn’t arrived or got any reassurance for a refund; I’ve also had to escalate it to PayPal to hopefully get my money back. Disgraceful service! Never shopping here again!”

Helpful Report

Posted 5 years ago

“Ordered two items few days ago. One of the was an item that I did not order plus it was in really bad condition, colour washed (wasn’t that kind of style) and print was destroyed. Wrote to customer care on the Whatsup to find out that I would need to return an item so I would get refund for it. By info on their website, all post cost is my own and they do not refund money for it?! Really bad experience and will not come bad!”

Helpful Report

Posted 5 years ago

“NEVER ordering from Nasty Gal again. Took over 2 weeks to get my order and to top it off, they sent me a different jacket than the one I ordered. No thanks.”

Helpful Report

Posted 5 years ago

“The worst clothing and even worse customer service ever. Btw Boohoo is the same as Nasty Gal but cheaper. NASTY sure is an appropriate word for this company. Do NOT buy from them.”

Helpful Report

Posted 5 years ago

“Nasty Gal is a Joke, Ordered a pair of boots and it took more than two weeks to arrive, customer service is just bad like they don't even try. Boots arrived in a box all squeezed and dented from shipping transit. Quality was worse than expected, they just had a foul smell. I would never order from this site again.”

Helpful Report

Posted 5 years ago

“My daughter placed an order on dec 1, 2019. My credit card was charged $35 immediately. we’ve yet to even receive a confirmation email so we can’t even contact them about our order. We have scoured the website to find a number to call, only to find that there is NO PHONE NUMBER. This company is a fraud. DO NOT ORDER from them. I hope they choke and die on the $35 that they swindled from my daughter. Shame on them!”

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Posted 5 years ago

“LateDamage”

Helpful Report

Posted 5 years ago

“This was my first experience of Nastygal and I am delighted with the service. Good communication and really speedy delivery time. The boots I ordered were reasonably priced and of good quality.”

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Posted 5 years ago

“Ordered 12 items on november 28th. my estimated delivery date was december 5th. item had not showed up by december 9th, and nasty gal told me they could see it was in transit and would be there by december 10th. wasn’t there december 10th and they said it was lost, and i had to wait till december 27th to “open and investigation.” items showed up december 13th, and 5 of my items are missing. extremely unprofessional, nasty gal has certainly lost me as a frequent customer.”

Helpful Report

Posted 5 years ago

“The quality of these items compared to the price is AWFUL. The material is very low quality, see through and falling apart. Buttons weren’t even stitched in just thrown on all unraveling the moment I put the skirt on. At that price might as well go to American eagle or something where the quality is assured... I’m so dissatisfied... I’m almost nervous to return them due to other people reviews about how poor their customer service is.”

Helpful Report

Posted 5 years ago

“I’ve been shopping at Nasty Gyal for many years. The clothing are usually a hit or miss. A lot of times their clothing are not true to size. Either runs extremely big or small. Quality can be a disappointment too. Returns usually runs smoothly. The worst thing with Nasty Gyal is they take weeks to ship your purchase. And tracking information is usually unavailable.”

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Posted 5 years ago

“TERRIBLE COMPANY they will steal your money if you return anything and the chances of that are high since the quality is so bad and fabric is garbage and they will send you wrong items. Now since i am out almost $200.00 il have to take it up with my bank since they've become great at ignoring emails and pretending to ignore the issues. Please research before buying from them sadly this is a very common problem.”

Helpful Report

Posted 5 years ago

Nastygal is rated 1.5 based on 461 reviews