Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“I ordered a package In November.I was hoping it will get here before Christmas. I was wrong. Terrible customer service. I will never ever order anything from this website.”

Helpful Report

Posted 3 years ago

“DO NOT EVER ORDER FROM NASTYGAL.COM. I will not repeat everything already stated in the many unsatisfactory reviews below. No shipping status no refund until you get it it’s been over three weeks and they say to wait until after Christmas. NEVER ORDER FROM NASTYGAL.COM. My credit card company will now Reverse the charge.”

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Posted 3 years ago

“Cheap material and item not as advertised. The sleeve on my corduroy is hardly pink and looks almost the same crappy brown as the rest of the jacket.”

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Posted 3 years ago

“Taking forever to get package and impossible to get hold of them asking update.”

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Posted 3 years ago

“I should have looked at these reviews first. The shipping issues are real. Ordered 11/29. Chose the 7-10 day shipping. Have been checking my tracking daily. Stuck in Jamaica since December 4 and has not moved. Contacted the company this weekend. Was told it would be here today. No such luck. Contacted them again today, was told they wouldn’t do anything until 12/30. This is after Christmas so that is. It helpful at all. Terrible customer service.”

Helpful Report

Posted 3 years ago

“Sizing is soooooooo far off. I bought the dress in a Large size which is supposed to be equivalent to a size 14- 16 with a Bust size of 38 - 41 inches as per your size charts. The actual dress has a Bust size of 34 inches !!!!!. Seriously, how far off can you get! The cut of the the top of the dress is the problem. NastyGal obviously has no QA process.”

Helpful Report

Posted 3 years ago

“I have made 2 orders from Nasty Gal. The first was randomly cancelled by the company due to my items actually being “out of stock” well I checked the website for weeks after that purchase and to this day all items I purchased that they claimed were “out of stock” are still available in my size/colors. In addition I was not reimbursed my shipping costs even though the package never even shipped out. I stupidly decided to try again and make another order, I bought 6 day shipping and we are now sitting at 15 days later and my tracking hasn’t moved past the creation of the label. So major shipping problems and lack of credibility. If you are okay with waiting about a month plus for an order when you purchased 6 day shipping then good for you. If you are okay with making a purchase and then the company cancelling that order randomly and sill charging you shipping charges then you are better than me .”

Helpful Report

Posted 3 years ago

“DONT BUY ANYTHING FROM THIS WEBSITE. ORDERED SOMETHING ON 11/30/20, AND I WAS TOLD THAT IT COULD TAKE UP TO 10 DAYS TO RECEIVE MY ITEMS AND TODAY I RECEIVED AN EMAIL SAYING THAT I MIGHT GET MY PACKAGE ON 12/27/20 OR LATER. I’M TRYING TO CANCEL MY ORDER (SINCE MY PRODUCTS HAVENT BEEN SHIPPED YET) AND THEY SAID THAT THEY CANNOT DO THAT I NEED TO RECEIVE THE PACKAGE FIRST AND THEN PAY FOR THE PACKAGE TO GET RETURN. UNBELIEVABLE!!!!! THEIR WEBSITE AND SOCIAL MEDIA ARE ADVERTISING ORDER TODAY AND RECEIVE YOUR PRODUCTS BY CHRISTMAS. FALSE!!!! AND HORRIBLE CUSTOMER SERVICE!!!!”

Helpful Report

Posted 3 years ago

“zip broken on one of my dresses. ordered 2 pairs of jeans in the same size, one did not fit at all must have messed up sizes. sent me two of the same thing. necklace broke first day wearing it.”

Helpful Report

Posted 3 years ago

“0 stars. Truly horrible experience. Prices sucker you in but it is not worth the money. Shipping takes longer than expected, shipping is very vague. I have received one email since my order was “dispatched” still have not received it after 3 weeks when it was expected in 6 business days. Customer service is bad I have had a hard time reaching anyone for help.”

Helpful Report

Posted 3 years ago

“Very poor customer service. No response whatsoever! When they send the wrong item. Very dissapointing. The quality of the the product.. Stay away to keep your mental sanity.”

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Posted 3 years ago

“Always on sales to attract people’s eyes. Have ordered 4 pieces- bag is good for shape but has a really bad smell on it; a white knit top whose thickness is nowhere like the image (thought it is for winter but it’s just summer thick); dress is just one poor layer with countless unstitched threads and causes irritation to my skin. The shipping policy was unreasonable-you wouldn’t believe they change the delivery options almost everyday during December. I paid 3 pounds for shipping and the next day it just dropped to 1 for next day delivery. First time and never for nasty gal”

Helpful Report

Posted 3 years ago

“I was so excited to get my Nasty Gal package! I opened it up with anticipation, only to be met with disappointment. All of the clothes smelt badly, for starters. I thought, "that's fine, I will take care of it with a wash, no problem." I look through my orders. I originally ordered 4 dresses. I recognized 3/4 of the items. They sent me a sweat set instead of a dress I ordered. "Ok, that's fine... I will return it." I try on one of the three dresses. It's see-through and the fabric is very thin. "Maybe I can make it work... What kind of bra am I even supposed to wear with this...? I don't think I can do this. I guess I will return it." I try on the second of the three dresses only to find that a button was missing. No replacement buttons available. Great. At that point, I was so peeved, I didn't even want to keep the third dress that seemed decent enough. These people just did not deserve my money. I have never felt compelled to write a review for an online clothing store, but this was all just a little too much. Clothes were cute, but I sent everything back. I am never ordering from them again. Tl;dr: Clothes smelt bad, they swapped one of the items I ordered with something else, one of the dresses was missing a button, and one of the dresses was entirely too see-through and thin.”

Helpful Report

Posted 3 years ago

“Sizing and quality is very inconsistent. I received several items with tears, falling apart seams, and buttons hanging by a thread. Also for some reason some items had a very strange odor.”

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Posted 3 years ago

“SCAm totally a scam ! I ordered on thanksgiving , I’m still checking FedEx website and “still pending “ how that’s even possible ? Zero movement from nov 26 til now ! I Want my money back NOW!!!!! Never ordering again I just want my money back !”

Helpful Report

Posted 3 years ago

“Fraud company ordered a leather jacket and review fruit of the loom sweat pants. Never order from them.”

Helpful Report

Posted 3 years ago

“Takes way way longer to ship than said. Clothes are great but it definitely took over 3 weeks to arrive, and shipping says it cleared customs in Jamaica? Not sure what that’s about considering they are based in Los Angeles”

Helpful Report

Posted 3 years ago

“I placed my order with Nastygal last month. I received the email confirmation that they received my order. A day or two after that, I received an email that my order had shipped. This was about a month ago, and I still have NOT received my order. I have emailed customer service multiple times letting them know I was concerned that when I check their tracking, there has been no movement of my order since the day after my package went out in the mail. I then check the FedEx tracking number that is included on their tracking information, and that has only said "pending shipping date" since the day I received tracking information, and has not updated. There has been zero movement of my order according to their tracking and FedEx. Their customer service keeps giving me the run around assuring me that my package is still coming. At the beginning of speaking with customer service, they actually told me my order would be delivered November 10th, and to contact them if it doesn't come. Surprise, it didn't come. So I emailed them again, and then they told me to contact them November 26th if I still have not received my package because they are sure my package is still coming. I don't understand how it is still coming if I haven't received any updates on my tracking since day two of my package going out (mid October). The last time I spoke to customer service, I had asked for a refund since it looks as if my package is lost. They wouldn't give me a refund and asked for me to wait longer for my package. This is absolutely ridiculous. If I knew it would take over a month to receive my order, I would have never placed the order. Now I am trying to just get my money back, and their customer service isn't helpful in that area either. I guess I'll have to deal with getting my money back through my credit card company now. Ugh.”

Helpful Report

Posted 3 years ago

“I made order November 1st and never received my package. Damn customer service helpless never ever buy clothes from this company”

Helpful Report

Posted 3 years ago

“Purchasing once with this company is more than enough! Never again. I got these black high waist pants that are supposed to be palazzo pants and a sheer long sleeve with stars on it. I was excited to wear them for Halloween---well they are so cheaply made that as I put on the sheer shirt, the seams literally busted open and threading came apart. Then I tried to take it off by unzipping and the zipper wouldn't move because it had gotten stuck on the sheer fabric. Next came the pants, they were so see through when you held it up toward daylight, you can see directly through to the other side. This experience left such a bad impression on me, I just don't even bother ordering from them anymore and makes me skeptical of any other clothing companies that seem like NG.”

Helpful Report

Posted 3 years ago

Nastygal is rated 1.5 based on 457 reviews