Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 461 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello from Florida! I bought the gold chainmail dress from Nastygal for my birthday party last night. I wore it for the first time last night for an evening of dancing. Everything was fine until about two hours into the evening. I was dancing and I certainly wasn't jumping around and going crazy! The dress I paid $58 for literally started ripping at the seams. In a matter of two hours, the dress started falling apart. I kid you not. My entire backside was almost exposed. I had to leave the dance floor and tie a sweater around my waist. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. It might be okay to wear out to dinner and that's it. I am 5'5 and weigh 138 pounds. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Don't buy this dress! I love Nastygal and never had a problem before with clothes I bought from there. Don't wear it on New Year's Eve! I am posting pictures. The halter tie at the neck also broke in two. :(”

Nastygal 1 star review on 24th April 2022

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Posted 2 years ago

“Horrendously high shipping & toll fees - clothes don't fit at all. Cuts & sizes are nothing like common brands such as H&M, Zara, Mango. Paid CHF 80 in customs and postage only to return everything. Never again”

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Posted 2 years ago

“customer service is AWFUL! they sent me the wrong item and are ghosting my emails! their employees are obviously miserable and there is 0 accountability.”

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Posted 2 years ago

“Really bad experience purchasing to EU. They state on their web that Duty and Tax fees are paid by Nasty Gal, but you still need to pay for Duty fees in your country. In my case it was 18.90 EUR. Almost as much as the purchase itself. I don't recommned ordering anything from them.”

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Posted 2 years ago

“Don't!! It's that bad. Bad quality, bad service and bad experience. Run.”

Nastygal 1 star review on 30th March 2022

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Posted 2 years ago

“Please be CAREFUL ordering from this company. This company is a fra_d. I placed an order in December and made a return within two weks when the sizes were completely off. The website returns process is fake and is actually disabled.... it won't recognize your order number at all. I then followed the returns instruction inside the parcel and had to pay for the return myself. Unfortunately, I did not take photos of the returns details in the parcel and the instructions. I've provided proof of return which was delivered over a month ago. But the company is now ignoring to refund for the return and even deny their own returns address!! Support ignored to respond to any of my emails will not respond if you contact them. They have deleted all official details of any returns address from their website, etc., and once you begin to ask for refunds they stop communicating. Please be aware that this is a major business fra_d operation.”

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Posted 2 years ago

“I wish I could rate them ZERO STARS!!! DO NOT BUY FROM THIS COMPANY!!! They sent me BROKEN SHOES!!!! I ordered a pair of combat boots from them for my 25th birthday and they fell apart after wearing them one time. After taking a closer look at them I realized that it looks like someone tried to GLUE them back together and then returned them!!! I am DISGUSTED. The entire shoe has completely separated and falling off. They DONT answer emails, they DONT have a phone number, and their "virtual assistant" is constantly unavailable. This company is a BIG FAT JOKE!!! DO NOT WASTE YOUR MONEY!!!! COMPLETE TRASH!!!!!!”

Nastygal 1 star review on 1st February 2022

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Posted 2 years ago

“The worst retailer I have ever been experienced. Losing more than £100!!!! Refund process started from 28th Oct 21. No money credited. Contacted Nastygal in Nov 21 they said payment was made. I said nothing was paid. Their reply was "Please check your account". They made it looked like I did not check my account. I send them the bank statement showing nothing from their side. They said they would investigate. NO APOLOGISE Keep chasing them in Dec 21. Received the reply as refund approved on 28th Dec 21 and money will reach my account in Jan 22. Am I getting the refund twice? NO. NOTHING reached in Jan 22. Contact them again. Now they said they are investigating again. DO NOT BUY ANYTHING FROM THEM! If anyone from Nastygal may want to reply my review, here is my order number GUK105901541. You owe me more than £100”

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Posted 3 years ago

“Worst customer service, sizing is off and shipping time is inaccurate”

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Posted 3 years ago

“Placed an order and it’s been 4 months and I still have not received it. Customer service says it’s too late for them to do anything about it. I asked them for tracking information and they did not have it. It seems like after I placed my order they never fulfilled it or shipped it. I have been scammed out of $80. I should of read the reviews before i placed my order.”

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Posted 3 years ago

“Do not, I repeat do not order from this company. I sent in a return and I have not received my refund in 6 weeks. Nasty gal is arguing with me saying that they refunded it which they did not. Nobody needs this kind of stress”

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Posted 3 years ago

“I wish I could give it 0 stars…the website glitches when trying to place an order but it took my cc and placed the order with a hybrid of both my old and new addresses!! No one to call or help and you cannot cancel or update the order …was told to go to address where it was sent to retrieve it….. which doesn’t exist and I’ve spend over $400 on this order…they are trash at customer service…. And I train a call center for a living…”

Helpful Report

Posted 3 years ago

“Worst service AND customer service I have ever experienced. I placed an order today worth over £100 and immediately after, I realised that the address I placed it to was my old address in Glasgow. I now live in London. Since EVERY SINGLE OTHER online shopping platform lets you immediately cancel or change the address on the order I went on their site to do this. They have no customer service you can call, they have live chat which is automated and useless and they have FB/Whatsapp, which I contacted. Then on FB chat they said they can't amend the address and that the only thing they can advise is for me to collect the parcel in the address I provided - WHICH I NO LONGER LIVE IN AND IS A 5 HOUR TRAIN RIDE AWAY. I have asked for a refund, which I have had no response to. Please can someone just give me a refund I'm not interested in ordering anything ever again from this place I just want my money back.”

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Posted 3 years ago

“Dont order anything from this store, the customer service Is the worst I have ever seen in my life, my items was supposed to come 4 days ago and I havent receive them yet.”

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Posted 3 years ago

“Failure to recognise there was a technical difficulty on the app which wasn’t my fault. Twice now, I placed in my basket and ordered the NGVIP but it was automatically taken out when I went to pay. Customer service has been awful, unhelpful and dismissive. Considering they give away the NGVIP for free half the year I’m shocked they won’t help me.”

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Posted 3 years ago

“Never received my package. Reached out to a customer service rep and they were pretty useless. Told me it was past the 14 day return window and when I kept emphasizing that I literally don’t have anything to return because I never received my items, they ignored me and disconnected the chat. Even if I received my clothes they’d probably be poor quality and fit badly. I’m out $80 but it’s really not worth it to try to get my money back so I’ll jsut leave this here.”

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Posted 3 years ago

“Untrustworthy. Some items came in the wrong size, but the much bigger problem was it said on their website that they would pay for any taxes and duties caused by brexit, I had to pay 50€ in advance when I picked up my package and the customer service said I should send them the receipt so they could refund me the 50€, as they initially claimed to do. 20 unnecessary mails later, many of them really unfriendly and always alsking me to send the receipt again and again, they just stopped replying and I never saw any money from them. I will never order anything from NastyGal again.”

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Posted 3 years ago

“The worst customer service! The quality varies some stuff is good snd some is poor but never again will I order due to the customer service of trying to return an incorrect/ faulty product.”

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Posted 3 years ago

“I would give less than 1 star if I could. I ordered a pair of heels damn near 3 weeks ago. I was confident I’d for sure get them on time for my bday but I DIDNT. Had to buy a whole new outfit last minute somewhere else because of this unprofessional and cheap website. Never have I ever experienced such bad costumer service and shipping delays. As a matter of fact I still HAVENT RECEIVED MY ORDER. Order keeps getting delayed and the chat from costumer service is all automatic texts. They don’t have a reachable phone number or real people working behind their website when it comes to help with order related info, the ROBOT will literally tell you what you already can find out on your own. NOT WORTH IT AT ALL. Biggest regret”

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Posted 3 years ago

“Very disappointed. The postage still cost $16 even though I bought items more than $100, and it took 3 weeks to arrive in Brisbane. When I got the items, all of them have bad quality and made by really really cheap material, I could buy those clothes in AliExpress for less with the same quality. When I returned 8/10 clothes, I need to pay another $15 return shipping. Basically I bought $20 clothes with $30 shipping cost. NON-SENSE. I would not recommend Nasty Gal to anyone.”

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Posted 3 years ago

Nastygal is rated 1.5 based on 461 reviews