Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 461 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 461 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my order with in 2 weeks of ordering (I’m in Australia) the quality of the clothing is actually really good, like the same if not better then Kmart. And being a bigger girl I was nervous to order plus size but I’m so so happy, I’m sending two pieces back because they’re too big because I ordered a size up in some items because I was scared haha! I would definitely say true to size. I’m pleasantly surprised and I will be shopping from them again”

Nastygal 5 star review on 11th March 2021

Helpful Report

Posted 3 years ago

“Oh wow, good luck on getting a refund or being helped with a faulty item. I ordered a bra and the hook closure was missing on the back- there was a single safety pin on one end of the band though (I'm not sure if they just didn't complete it or if they were trying to make up for the missing closure?) Anyway, I go to chat with customer service and thru mobile, there was no option to send a photo of item, which they "need" in order to assess. So the rep tells me to e-mail them on my desktop instead so i can attach pic. Ok, well my e-mail doesn't go thru as I get an automated 3rd party server response "this recipients e-mail is too full to receive your e-mail." It's like you have to go thru hurdles just to get shut down on basic service. The item in question was under 30 dollars so I just took the loss.”

Helpful Report

Posted 3 years ago

“Well, I haven’t received my order yet so I am not sure on the quality of the clothes but I will update once received. It’s been almost a month since my order. I have reached out to customer service and they told me they were behind and it would be here in a week and then I received an email a week later saying that it would be another 7-10 days. Their shipping is ridiculous. By the time I get what I ordered, it will be too hot outside to even wear them.”

Helpful Report

Posted 3 years ago

“The costumer service is honestly a joke. I had an issue with my package and they refused to do anything about it, despite it being very easy to fix. The service is unresponsive and extremely unhelpful. Overall ordering from them was frustrating and not worth it. I will not be ordering from here again.”

Helpful Report

Posted 3 years ago

“TERRIbLE.sent wrong items and then would not refund!”

Helpful Report

Posted 3 years ago

“Bought express shipping for $25 and it said 3 days guarantee but took 11 days.”

Helpful Report

Posted 3 years ago

“Do not do it. Waste of time and money. Order from forever21 or Amazon. Not the same Nasty Gal it used to be- 1/2 of my package has been hanging out in Jamaica for three weeks and the other 1/2 hasn’t left Jersey. DO NOT DO IT. SCAMMY CRAPPY DOO DOO”

Helpful Report

Posted 3 years ago

“Takes a lifetime to ship. You can order , go on vacation , come back and it will still be on its way . I’m not waiting a thousand years for mediocre clothes anymore . I’m done !!!!!”

Helpful Report

Posted 3 years ago

“Wahhhhh 😩 Why didn’t I read these reviews first?! I can’t tell you about the quality or fit of my items totaling $90, because I’ve been waiting 90 years for them. Busy signal each time I attempt to contact customer service, getting nowhere with emails. Tracking is a joke, last known date of any activity was well over 3 weeks ago. I’m normally so good at this online shopping situation. It’s hard enough to buy clothing without a dressing room, to run the risk of ill fitting garments...after reading these I’m even more terrified of the quality...IF my order ever arrives. NEVER AGAIN! I’ll stick with Vici, I freakin afore that company. Orders always arrive on time, mimic the stock photo and fit beautifully. Wish there was a zero rating option, seriously this company has lost my business permanently.”

Helpful Report

Posted 3 years ago

“Ordered my package on 02/16 and haven’t heard anything about where it’s been as of 03/02. Customer service asked me to wait until the end of today for it to arrive, still no update about where it is. When i contacted them again they told me to wait until MARCH 18th. That will be more than a month of waiting. This was my first time buying clothes from this website. Spent $70 which is a splurge for me. Never again.”

Helpful Report

Posted 3 years ago

“The Absolute worst. I ordered a few items for a vacation with expedited shipping and the items I received were a joke. The quality of the clothes were below par and they had a plastic-y feel to them. Further, one of my order was completely wrong and one had loose threads hanging everywhere. Can’t believe people are ordering from this company and wearing them in public. All the bottoms are extremely see-through and the tops don’t feel good on. Save yourself the time, effort and energy and don’t even think of ordering from them. Also, the customer care is terrible. The person I spoke to was SANIA. She was not helpful and was giving me generic automated responses which was so frustrating.”

Helpful Report

Posted 3 years ago

“Product came was faulty. Inside of the shoe wasn’t even complete or attached. Has fake labelling (label I purchased was stuck over another brand that has been textured out!! And was the wrong size (labelled correct but wasn’t the correct size). Sent photos and information through to them and their response was so fraudulent!! Wouldn’t issue a refund as the relied ‘product wasn’t faulty even after I sent photos’. Scammers! Whatever you do don’t buy from these people!”

Nastygal 1 star review on 25th February 2021

Helpful Report

Posted 3 years ago

“Goods don't look great and colourful as much as they look on the website. It's very deceptive. Learnt my lesson”

Helpful Report

Posted 3 years ago

“I used to love ordering from here.. everything always arrives pretty quickly and I have some really cute pieces from them.. the issue is that lately everything I order looks great on the website but is super cheap upon arrival.. like sloppy seams and buttons falling off and see through material when it isn’t supposed to be see through, colours that don’t match what I ordered on the site... I ordered a dress that looked amazing on the model and when it arrived it was so incredibly cheap and seemed like it was sewn really quickly with threading poking out and it was just absolutely horrible looking. I also ordered a skirt and again the threading was coming loose in areas and it was sewn horribly which made the waistline bulge out. I ordered a dark red top and when it arrived it was like a a bright orange-ish tomato colour. Also ordered a top in my usual size, again the seams were all messed up with bad sewing and the arms were very short.. felt like it wasn’t made right, like putting a shirt on backwards and you can feel that it isn’t right but the short wasn’t on backwards. Disappointing because I love the style but I don’t think I will be ordering from here again. Also what is with the name? If someone asked me where I bought my clothes I would be too embarrassed to say ‘nasty gal,’”

Helpful Report

Posted 3 years ago

“Returns & refunds take wayy too long. They told me that it takes up to 29 days for a refund if your items arrive to their warehouse. TWENTY NINE DAYS. Also their return label cost me $4. WTF? I would've never bought their items if I knew this. It doesn't help that their sizing chart is completely wrong and their clothes are made out of the cheapest material possible. So disappointing. Unless you are skinny size XS-S, don't even bother ordering anything from them.”

Helpful Report

Posted 3 years ago

“My order said delivered but no where to be found. The courier told me to get in contact with Nasty Gal. But no one will respond to me. Worst customer service ever. Now I am out $100”

Helpful Report

Posted 3 years ago

“Ordered on Friday, February 5th and recieved my item on February 10th! The exact day they calculated. Of course I payed for express shipping but it was worth it, needed if before V-day! The shoes were exactly the same as online and they look and feel really nice. I was iffy at first because I read negative reviews after already buying but Im so happy with my order, I'll definitely be ordering from there again”

Helpful Report

Posted 3 years ago

“Horrible customer service. After placing my order over a month ago I am still missing items!! I have been going back and forth with different customer service reps about a set that was only partially shipped and another item completely missed. For some reason they don’t assign cases to reps so I have had to explain the situation to different reps in EVERY email. It’s been over 2 weeks talking to customer service and I finally received an email stating they will be shipping my last items. I never write reviews, this experience changed that. Complete failure at order accuracy, quality measures, and customer service.”

Helpful Report

Posted 3 years ago

“TERRIBLE!! Paid $22 for express shipping which is ridiculous in itself and it didn’t even come in time. I asked for a refund on my shipping price and was refused one.”

Helpful Report

Posted 3 years ago

“I ordered something on 1/23 for 8 day shipping. There’s been no updates and the courier says they haven’t even delivered it. So there’s no potential for it getting anytime soon. I’ve been told (over Instagram) multiple times there’s nothing they can do. I have to wait 30 days before, send it back, can’t get a refund, they’re unable to cancel it and can’t contact courier or make it a faster shipping. They are awful!!”

Helpful Report

Posted 3 years ago

Nastygal is rated 1.5 based on 461 reviews