Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

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“If I could give this company 0 stars I would. They are a joke & their customer service team is horrible!!! I have ordered from them once and will never order again”

Helpful Report

Posted 4 years ago

“I paid for rush shipping and my order is a week late. When I reached out to customer service who apparently only has an email and no phone number (horrible customer service) they let me know they could not refund my rush shipping that i asked for because it was out of their control. KNOWING they are having fedex delays, you shouldn’t even allow rush shipping at checkout. Unreal. I will never shop here again. Waste of money.”

Helpful Report

Posted 4 years ago

“I used to order from here all the time and no issues; however, I paid for 2-3 day shipping and it’s been over two weeks. I tracked it and it has made no progress. I had no idea this company was run by boohoo in another country now. Please be more transparent with customers.”

Helpful Report

Posted 4 years ago

“Very cheap quality”

Helpful Report

Posted 4 years ago

“Inaccurate sizing. They sent me the item I wanted, which was some trousers, in the wrong colour, I sent them back and was refunded (you are never reimbursed for shipping which is poor customer service), I ordered the same trousers again, in the same size, but the colour I wanted, and they’re nowhere even close to fitting, it’s as though they’re 10 times too small.”

Helpful Report

Posted 4 years ago

“I purchased 4 clearance items from Nastygal a few weeks ago. 3 earrings and 1 necklace. When I opened the package all three of the earrings were broken. I emailed them about the faulty items and they asked for pictures. When I sent the pictures of the damages it’s been a back-and-forth with them for the past few days. JUST GIVE ME A REFUND! I’ll even put the pictures here. Two of the hoop earrings had broken clasps. The other hoop earring had flowers on them that were completely broken off when I opened the package. It’s like they’re arguing with me over $10 earrings. I’m just so disappointed.”

Helpful Report

Posted 4 years ago

“Do NOT Purchase from nasty girl. My daughter ordered a bathing suit and they ended up sending us two of the exact same suits separately charging us for both including shipping and handling and it has been a nightmare to try and return both of them as they didn’t fit. Do not waste your money and time!”

Helpful Report

Posted 4 years ago

“I wish I would have read these reviews before purchasing!! Shipping took FOREVER! Which I understood with all the Covid precautions. But once my order arrived, the clothes are horrible quality and they REAK of cigarette smoke and chemicals! I was shocked!!! I will never shop here again. So disappointing!”

Helpful Report

Posted 4 years ago

“I never received my package, I’ve waited for a month.. My package got cancel by Nasty Gal.. I am waiting on a refund.. worst experience...”

Helpful Report

Posted 4 years ago

“The shoes feel/look very cheap and are a very weird size. The straps are so long they don’t stay on my feet and don’t look good at all. Very disappointing, wouldn’t buy shoes on here again.”

Helpful Report

Posted 4 years ago

“If I could give NEGATIVE stars I ABSOLUTELY WOULD! I NEVER complain. EVER. But the quality is honestly, GARBAGE. You could do better in a street market... Spent hours selecting pieces, was so excited, shipping took weeeeeeks, and when I finally received them.. abhorrent quality. Looks NOTHING like the photos. DO NOT waste your money here. I'm not surprised NastyGal has struggled financially. I asked for them to at LEAST compensate my return shipping and detailed my experience and disappointment. I was WILLING to shop again in the future after seeing if they've improved but now that is a flat out NO. They tried to offer me 10.00 off my next purchase but.. CMON really??? 10.00 for this inconvenience is NOTHING, doesnt even cover shipping and I already told them I'm disappointed with their quality. Tone deaf... Customer service 0/10 Quality -10/10 Cost 2/10 Speed -5/10”

Helpful Report

Posted 4 years ago

“I've ordered off this site a few times now and I do like it and costumer service had responded quickly but this last time has been unpleasant. The first attempt at this order I was sent the right boot in about 4 sizes too big so I took the money loss (sending them back is a hassle and id be paying out of pocket for the return and losing out on money anyway) I re-ordered the same boots as they came back in stock in my size along with another pair so I paid for express shipping to get them here quickly, the order was on time however, only one of the two boots were correct. The boot I was originally trying to re-order was a completely different boot in the box, I checked online and it said that it is now out of stock, so I'm assuming the warehouse out there is a complete mess or when filling the order they realized the item was out and instead of contacting me to tell me they decided to try and send a boot I didn't order, I'm now being asked to send the boot that THEY sent me back (which i'll have to pay out of pocket to return and now be out over 100 dollars because of their mistake) in order to get my refund.”

Helpful Report

Posted 4 years ago

“Absolutely LOVE my jeans from Nastgal although they took a long time to show up, due to covid delays were expected. Overall I am very pleased with my purchase”

Helpful Report

Posted 4 years ago

“Sent me the wrong size (6 sizes too big) and refused to send me the correct size.”

Helpful Report

Posted 4 years ago

“Absolutely shocking. Every piece of clothing is see through.. even black. The quality is so poor. I bought what was supposed to be a purple denim jacket.. it came blue with the slightest hint of purple (pictured). I was so excited to try nasty gal and get some clothes I really liked but what a complete waste of time and money that I could of spent elsewhere!”

Helpful Report

Posted 4 years ago

“You will need to pay for a shipping and return out of your pocket for cheap quality cloth, which is not look as an image. I received damage package with missing item, totaly not worth money and time”

Helpful Report

Posted 4 years ago

“This company is cheap, everything is overpriced. I received my parcel and I paid 11$usd for the shipping, had to return everything and they also charge you 15$ for the return. Really disappointing, lost over 30 $ for nothing. Dont shop there”

Helpful Report

Posted 4 years ago

“The clothes came in about two weeks and were just as pictured and fit true to size. I ordered jersey sweats and two sweatshirts. One had a loose string at the hem that I needed to cut off. Customer service responded quickly. The only complaint is that the site doesn’t always list product descriptions”

Helpful Report

Posted 4 years ago

“This would be my first and last time shopping here. Clothes have always looked great online so I finally took a chance. I bought an oversized shirt in medium to make sure it was big on me. I got the shirt in person and the medium was literally a crop top. Overall, the other items I got felt and looked cheap. You can buy better clothes elsewhere even Fashionnova is better.”

Helpful Report

Posted 4 years ago

“I was super excited to receive my package, it came in time. Unfortunately my pants had 2 holes (I understand they are small but I don't want to wear new clothes with holes in the ass of it) in it so I contacted customer service to return, they rejected my return and have given me a €3.50 refund. Really disappointed was hoping to get more bits but not worth it.”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 457 reviews