Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 463 Reviews

10 %

of reviewers recommend Nastygal

Company Reviews

Questions

Metrics

1.5

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

855-627-8942

Email:

hello@nastygal.com

Write Your review

Tell us how Nastygal made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Nastygal 1 star review on 17th December 2024

Vital Dimension

Nastygal 1 star review on 24th April 2022

Suzi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service for the company is awful! I ordered for next day delivery and the delivery service said they delivered this but no where to be seen. They “tried” to deliver the item to be twice and I never got anything! Understandable this is not the companies fault however to resolve the issue was ridiculous. They told me they could not refund me for the item until I receive it. How can I receive an item they isn’t going to arrive 😂 I feel like you have to do the job for the customers service people. They kept telling me they couldn’t doing anything in short but when I made suggestions they done it 😂 might as well work there myself. Also THEY TAKE FOREVER TO REPLY TO YOU WHEN YOU CONTACT THEM”

Helpful Report

Posted 4 years ago

“Clothes are cute but their customer service is awful. Something was added to my cart after the purchase process and I had to pay for it despite agreeing to purchase. I emailed/messaged them immediately and they basically said too bad, you can return it later AT YOUR OWN COST. Absolutely ridiculous they wouldn't even let me return an item I never consented to for free.”

Helpful Report

Posted 4 years ago

“The clothes is made of super super SUPER cheap material. All the shirts are see through and the sizes seem to be off despite them being "the same size" I ordered a skirt that looked bright red on the website and when it arrived it was actually a wine color. Luckily I got the clothes on sale. I'm going to true to return them wish me luck”

Helpful Report

Posted 4 years ago

“It was disgusting! The material was awful and the shirt I could even see how it looks coz it cant fit. The neck was so tiny and narrow. I cant wear it at all. So now is rubbish. I was the worse shopping I have ever had. The worse experience! I had to do unfollow even Lissy Roddy. I saw that page in her blog. Before I didnt know that this page even exist. I dont have words to describe how disappointed I am!”

Helpful Report

Posted 5 years ago

“They had a 50% off sale and the clothes looked cute so I ordered a couple of things. It took a month to arrive and its the worst quality clothing I've ever purchased. So thin, already falling apart. The sizes seem completely made up. I got two shirts that are both a size 4, one is too small to put on and the other is huge. I used their fit finder on their website and the pants it recommended at are least two sizes too big. Don't waste your money here.”

Helpful Report

Posted 5 years ago

“I ordered 3 items on pair of loose fit trousers which I admit look lovely but the stitching is so itchy! The next two tops I ordered were gorgeous looking puff sleeved tops looked so glam on the model however when they arrived I realised the material is so cheap and itchy! Doesn’t look nice at all ! Feel like a children’s dressing up costume with the material it’s made by. I would not order from here again. Such a big disappointment”

Helpful Report

Posted 5 years ago

“Such bad material and quality of clothes. First time I ordered my top ripped on a night out, thought I’d give them another go ordered a big enough order and quality is so bad. Pair of joggers came with a stain and a hole in the crotch area, clothes look much nicer online then in person and sizing is definitely off too. Personally wouldn’t order again.”

Helpful Report

Posted 5 years ago

“I ordered a skirt and can't seem to get a return shipping label! Purchased through Paypal...very frustrating and $60 for a $10 skirt? Any tips for getting a return label? Thank you in advance!”

Helpful Report

Posted 5 years ago

“Just terrible. Within Europe shipping is 9 euros. And then if you have to return something you must pay 9 euros AGAIN as they DON´T COVER RETURN COSTS. Keep this in mind if you wanna buy from them. I wasted 18 Euros on delivery costs.”

Helpful Report

Posted 5 years ago

“I ordered a vibrator, leopard print shirt and what I thought was a rolled neck black knit jumper which turned out to be a top and the arms were too tight. Shirt was also darker colour than it looked online and quality is wearable but not the best. On the vibrator packet it said that it included battery but then there was a sticker put by Nasty gal saying batteries not included. I am disappointed in this companies manufacturing as I paid $61 in total for these three items :(”

Helpful Report

Posted 5 years ago

“I ordered my package over a month ago and its been pending delivery for weeks. Nasty Gal has the worst customer service, how is there no phone number?! I send emails and FB messages and never get any information from them.”

Helpful Report

Posted 5 years ago

“I found out about Nasty Gal through Instagram and thought I'd give it a shot. The clothes looked cute and they were on sale. Anyways, I ordered three items just to find out that the material is extremely cheap. One of my orders wasn't even the same colors as it appeared to be on the website... The stitching was already coming apart on one of the bodysuits before I even opened it. The material is extremely see through as well. Not worth your time or money. Save your money.”

Helpful Report

Posted 5 years ago

“I tried returning an item and their website didn’t let me get the return stamp for it and so I emailed them various times and they never reached out to me to fix this problem So I’m stuck with the terrible clothing and no refund!!”

Helpful Report

Posted 5 years ago

“Wish I could give negative stars. I’ve purchased a few times from here for items for work without issue other than sizing issues (wrong size purchased on my end). I recently placed an order that consisted of 4 items, I only received 3. They refuse to send me the item that was missing because they’d have to pay for shipping on it. They offered me a refund which takes 3-4 weeks. Never again. Can’t believe they won’t pay the shipping for their mistake. So in short, customer service is a joke. You get better customer at Shein with cheaper products lol”

Helpful Report

Posted 5 years ago

“Expensive shipping/returning. Clothes looked NOTHING like the website. It makes sense why there's no reviews on their site now, everything would be one star. I ordered a bright red satin skirt, and it literally looked like something my 10-year-old niece would have sewed. Not even the right color.”

Helpful Report

Posted 5 years ago

“Worse quality, and you’ll end up paying 8€ for shipping plus 8€ to return the items because they’re just that awful, so 16€ for literally nothing..”

Helpful Report

Posted 5 years ago

“So I got this top which took forever to get here but I get the Covid-19 but anyways when I actually get my package it tore up , I get my top and it looks nothing like picture 🤦🏽‍♀️ I really had high hopes for this top and was disappointed , never again will I spend my money on this website”

Helpful Report

Posted 5 years ago

“Nasty gal is the worst online clothing website I have ever purchased from. The clothes seem super cute on the models, but when you get them they are terribly POOR quality. Some things were super small and some with gigantic. I got a small top and could not even pull it past my boobs it was so small. I got a size 0 skirt and it’s more like a size 6. I ordered like 15 things and I was going to SETTLE for just 5 of them and return the rest. The five I wanted to keep were still below my expectations. And don’t forget, most of these clothes aren’t super inexpensive. Well it turned out that the amount of time I had to return the clothes started when the order shipped, not even arrived to my house. I expected to have 30 days since arrival when really it was like 15. And I had to keep all of the shitty clothes. My friends don’t even want them. FREAKING AVOID THIS SHITTY COMPANY. I recommend shopping on ASOS. They have the best quality clothes and have customer convenient guidelines for returns and such.”

Helpful Report

Posted 5 years ago

“I got a haul of clothes. Half the clothes are massive.. And I mean unwearable massive. Or too small. Things stated 14 are not a size 14. Not true to size. Avoid.”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service. Parcel has been out for delivery for the last month with no update. I was advised I could have a refund or my order to be shipped again. The next day I was told that was incorrect and I wasn't entitled to anything. Keep being told to check the tracking updates. The tracking hasn't changed in over a month now. Under nasty gals terms and conditions I am entitled to a refund at this stage, but they are refusing. I have been informed this is due to the courier having delays at the moment. I have ordered from other online retailers and rececived my package the next day from this same courier this week. I have asked how long I am expected to wait for a refund and the only thing I am told is to keep checking the tracking. I will definitely not be ordering from Nasty Gal again.”

Helpful Report

Posted 5 years ago

Nastygal is rated 1.5 based on 463 reviews