Nastygal Reviews

Name: Nastygal
Rating: 1.46

1.5 Rating 457 Reviews

9 %

of reviewers recommend Nastygal

Company Reviews

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Metrics

1.5

Based on 457 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

855-627-8942

Email:

hello@nastygal.com

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Nastygal 1 star review on 24th April 2022

Suzi

Nastygal 1 star review on 30th March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very cheap looking clothes, can’t believe the prices before they offer discounts.”

Helpful Report

Posted 4 years ago

“I tried returning an item and their website didn’t let me get the return stamp for it and so I emailed them various times and they never reached out to me to fix this problem So I’m stuck with the terrible clothing and no refund!!”

Helpful Report

Posted 4 years ago

“Wish I could give negative stars. I’ve purchased a few times from here for items for work without issue other than sizing issues (wrong size purchased on my end). I recently placed an order that consisted of 4 items, I only received 3. They refuse to send me the item that was missing because they’d have to pay for shipping on it. They offered me a refund which takes 3-4 weeks. Never again. Can’t believe they won’t pay the shipping for their mistake. So in short, customer service is a joke. You get better customer at Shein with cheaper products lol”

Helpful Report

Posted 4 years ago

“I was terrified after reading the reviews, but I have to say my experience was not bad. I was most concerned about the clothing size - however I ordered a US 8 and everything fit the way an American 8 should. They definitely were not too small or "kid-sized." As for the quality, it was reasonable considering the clothes are so cheap. My shipping took about a week with expedited shipping. I'm not sure what is going on with the reviews. Maybe I just got lucky.”

Helpful Report

Posted 4 years ago

“Expensive shipping/returning. Clothes looked NOTHING like the website. It makes sense why there's no reviews on their site now, everything would be one star. I ordered a bright red satin skirt, and it literally looked like something my 10-year-old niece would have sewed. Not even the right color.”

Helpful Report

Posted 4 years ago

“Worse quality, and you’ll end up paying 8€ for shipping plus 8€ to return the items because they’re just that awful, so 16€ for literally nothing..”

Helpful Report

Posted 4 years ago

“So I got this top which took forever to get here but I get the Covid-19 but anyways when I actually get my package it tore up , I get my top and it looks nothing like picture 🤦🏽‍♀️ I really had high hopes for this top and was disappointed , never again will I spend my money on this website”

Helpful Report

Posted 4 years ago

“I got an order that I was super excited about but I’m going to be returning most of the items. The items for strangely and a lot of the items seemed cheap in quality, such as the body suit, skirts and shorts. For the price you’d think it’d be better quality and not so flimsy. One of the shorts wouldn’t even zip up and looking back I ordered the correct size for my body. Probably won’t be ordering from them again in the future, but the student discount is really nice!”

Helpful Report

Posted 4 years ago

“Nasty gal is the worst online clothing website I have ever purchased from. The clothes seem super cute on the models, but when you get them they are terribly POOR quality. Some things were super small and some with gigantic. I got a small top and could not even pull it past my boobs it was so small. I got a size 0 skirt and it’s more like a size 6. I ordered like 15 things and I was going to SETTLE for just 5 of them and return the rest. The five I wanted to keep were still below my expectations. And don’t forget, most of these clothes aren’t super inexpensive. Well it turned out that the amount of time I had to return the clothes started when the order shipped, not even arrived to my house. I expected to have 30 days since arrival when really it was like 15. And I had to keep all of the shitty clothes. My friends don’t even want them. FREAKING AVOID THIS SHITTY COMPANY. I recommend shopping on ASOS. They have the best quality clothes and have customer convenient guidelines for returns and such.”

Helpful Report

Posted 4 years ago

“I got a haul of clothes. Half the clothes are massive.. And I mean unwearable massive. Or too small. Things stated 14 are not a size 14. Not true to size. Avoid.”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. Parcel has been out for delivery for the last month with no update. I was advised I could have a refund or my order to be shipped again. The next day I was told that was incorrect and I wasn't entitled to anything. Keep being told to check the tracking updates. The tracking hasn't changed in over a month now. Under nasty gals terms and conditions I am entitled to a refund at this stage, but they are refusing. I have been informed this is due to the courier having delays at the moment. I have ordered from other online retailers and rececived my package the next day from this same courier this week. I have asked how long I am expected to wait for a refund and the only thing I am told is to keep checking the tracking. I will definitely not be ordering from Nasty Gal again.”

Helpful Report

Posted 4 years ago

“The website stated my delivery arrived but I NEVER received my merchandise. Furthermore, I was never about to reach the customer service department to inquire about my order. I felt like I was scammed!”

Helpful Report

Posted 4 years ago

“Highly recommend to STAY AWAY from this seller! Horrible quality plus more importantly the worst customer service. You will pay even for returns and they won’t give you your money back even though they respond to your emails how they received the parcel promising the money will show up back on your bank account soon. Well, they won’t. I’m waiting more then 4 months. SCAMMERS”

Helpful Report

Posted 4 years ago

“Same experience as others. Keep getting a generic email that package is delayed indefinitely. Will never order again.”

Helpful Report

Posted 4 years ago

“I had to pay to return my item. Enough said.”

Helpful Report

Posted 4 years ago

“Do NOT buy from NastyGal. I usually never write reviews, so it is a big deal for me to encourage other customers to STAY AWAY. I ordered a pair of biker shorts and when I tried them on they were completely see-through and unwearable. When I explained this to customer service, they were very stern and would not even waive the return fee. Product quality sucks. Online product representation sucks. Customer service sucks. (especially during a pandemic!!!)”

Helpful Report

Posted 4 years ago

“Clothing did not look like what was on the website. Ordered a small and a medium and the medium was much larger than the small. Quality was very poor. When I reached out to customer service they said I had to pay the $7 to return. It felt fraudulent because it did not match what I purchased and then I had to pay to return. Will not be buying from this website again.”

Helpful Report

Posted 4 years ago

“I would like to post about this bc I tried to order during the pandemic—and I would highly recommend you don’t. I went on the site and it said they were operating as usual. I was excited to think I could get a nice outfit during this time. We all need a little joy right? My stuff was supposed to arrive 7-9 business days after ordering. I got an email 6 days after placing my order saying it would be delayed indefinitely. This was NOT indicated on the website when I ordered. My stuff is still sitting at their warehouse. I asked to cancel my order bc I don’t want to wait for a month to get my things. They replied by copying their return policy from the website, and refused to acknowledge that they lied on their site. Although it was ok for me to to wait indefinitely, something they were not transparent about, it was not ok for them go cancel my order that has yet to be shipped. All I see is a company focused on profit not people. And post-pandemic, I just don’t feel like this will align with anyone’s values. Shouldn’t our money go to quality and cars? Shame on me really, why did I order from them? They know that returning the item is a hassle and most won’t. So they refuse to cancel orders. They claimed business as usual, but NO ONE IS! In a time we all could use a little joy and normalcy, they sold a lie and profited off peoples desperate need to feel normal. I will never shop at Nasty Girl again. And after reading these reviews, I’m honestly nervous to see what garbage quality arrives. On top of a custom fee and paying to return the stuff.. I am already out enoug money.”

Helpful Report

Posted 4 years ago

“I loveeeee nastygal. Jack,Linda O and haleema were so good with the responses. I was missing a jacket from my two big bags of £200+ parcel(broke now haha) but they sent it right away and I got it the next day for my birthday. I love their quality too for the price. I am a very loyal Nastygal customer and keep on with the quality and the customer service. So 5 stars for everything!🥰❣ The only thing is, the heel sizes are a bit big. Im a size 3 but they way big for my feet.”

Helpful Report

Posted 4 years ago

“I ordered a bunch of clothes, about $500 worth. None of it fit. Had to return it all, found out not only do most international clients have to pay for shipping but they also have to pay to return the items back. Paid about $70 to have the items shipped back to their UK warehouse from Canada. Overall would never shop there again. Quality was below average, 8/10 items fit very poorly. It’s a gamble and I’m not willing to flush another $70 down the drain.”

Helpful Report

Posted 4 years ago

Nastygal is rated 1.5 based on 457 reviews