Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order a media console and received it two days after ordering! While the delivery was fast there was some small damage to the product. Their customer service responded fast and took care of the issue with no hassle at all. Will definitely purchase again due to their fast response and help.”

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Posted 2 years ago

“Horrible. My item is not delivered, I reached out to the support email and no one has helped me. The delivery is taking 10x longer than it was supposed to.”

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Posted 2 years ago

Hi Bethany, I appreciate you sharing this and I'm sorry that your item was lost in transit! We reached out to you via email yesterday to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“This is a company I will buy with over and over again!! Their customer service is second to none!! They go above and beyond to make each customer happy!! Thank you ☺️”

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Posted 2 years ago

“Very pleased with the quality and price”

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Posted 2 years ago

“We ordered the Doxa coffee table and it arrived with the wood portion having several dents, chips, and the wood covering is peeling off in one corner. All in all, the quality is quite disappointing. We've emailed customer service several times to see if we could get a replacement, and no response for over a week. Overall very disappointing experience, I would not recommend that anyone purchase from this company.”

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Posted 2 years ago

“Love my tables easy to order and fast delivery.”

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Posted 2 years ago

“The tv stand shipped quickly, arrived in great condition, and looked exactly as pictured on the website. The assembly instructions were easy very to follow.”

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Posted 2 years ago

“I love the book shelves that I got. Planning to get more soon.”

Nathan James 5 star review on 21st July 2022

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Posted 2 years ago

“Easy to assemble , looks fantastic”

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Posted 2 years ago

“Great value for the money. The furniture is a little smaller in comparison to more expensive items but if you don't have a large room to fill, it's perfect. I decorated our family room, which is slightly smaller, and because of the size, it filled out great without making the room look small”

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Posted 2 years ago

“This was the first time I ordered from this company and it definitely won’t be the last. I was very impressed with the shipping time, ease of assembly, quality, & look of this side table. The price was so great I honestly wasn’t sure the quality would be there but it is a beautiful, sturdy, and stylish piece! The perfect accessory for my son’s nursery.”

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Posted 2 years ago

“Good price, speedy delivery, cute furniture. Only negative is a bag Of screws was missing period.”

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Posted 2 years ago

“Ordered two bookshelves; both were just as described, and arrived well-packed and in a timely manner. Shipping information was clearly communicated. I would definitely order from Nathan James again!”

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Posted 2 years ago

“Love my new kitchen table! The legs of the table are taller than I initially thought but fit perfectly with most chairs. Marble is not real as stated in the description that is faux marble. The black streaks from the marble are a bit darker than in the photo- but overall love my new kitchen table and is perfect for a smaller apartment :)”

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Posted 2 years ago

“Love these shelves! Easy to put together and great quality. Customer service was really good too. I had an issue with one of my bookshelves and the communication was superb.”

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Posted 2 years ago

“The Enloe cabinet is so beautiful and sleek! I love the extra storage.”

Nathan James 5 star review on 20th July 2022

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Posted 2 years ago

“I LOVE the shelf I purchased. The quality is great for the price! And it looks perfect in my living room! 10 out of 10 HIGHLY recommend!”

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Posted 2 years ago

“Love the chairs, exactly what we wanted. Can’t beat the price.”

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Posted 2 years ago

“Love the minimal look of the furniture and solid feel of the materials. Our place will be full of Nathan James products if the quality remains!”

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Posted 2 years ago

“Love my nightstands!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews