Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the nightstands! They are a great value. Easy to put together and look great. The delivery was quick and very informative with updates. Thumbs up!”

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Posted 2 years ago

“Perfect in every way! Looks, style, economy of space, affordable and easy to install!!!”

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Posted 2 years ago

“Excellent customer service. Beautiful shelf! Will buy from Nathan James again.”

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Posted 2 years ago

“excellent quality and excellent price”

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Posted 2 years ago

“It’s a small cute piece. But it’s not strong enough to hold the TV. I placed my TV on top of it and the top piece started to dent in the middle. Very disappointed.”

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Posted 2 years ago

Hi Julie, I appreciate you sharing this and I'm sorry that your TV Stand is giving you some trouble! I can see we are actively working on this with you to help resolve the issue. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004!

Posted 2 years ago

“The pieces arrived quickly and look beautiful. The assembly was quick and the instructions were very easy to follow. Very impressed with this company.”

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Posted 2 years ago

“I love my nightstand. Super easy to assemble (I did it alone in 30 minutes). The quality is great, especially for the price and the piece is very sturdy once assembled. This is the first Nathan James piece I have ever ordered but will definitely look here first next time I need something.”

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Posted 2 years ago

“Love the Mina media console table! It was easy to put together and the color looks great. It looks like great quality at a low price. Will be buying more furniture from Nathan James!”

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Posted 2 years ago

“Exactly what I ordered, slight variation in the color of the natural wood. Very happy with this product.”

Nathan James 5 star review on 28th June 2022

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Posted 2 years ago

“Wonderful product ! Just what was advertised !”

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Posted 2 years ago

“I loved the pieces I purchased, but more than that I loved the instructions and how they were written. They were SO easy to follow, and other companies should take notes 🥹”

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Posted 2 years ago

“Excellent price. Beautiful design. Quality of materials for my product (nightstand) don’t hold up unfortunately. One glass of cool water left bubbles and thin paint/wood/mdf chipped in the corner after removing a baby corner protector. As long as you use a coaster and are aware of this, the pieces stand nice in a room.”

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Posted 2 years ago

“The stools look nice, they were easy to put together, no complaints. They are a reasonable product for the money spent on them.”

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Posted 2 years ago

“Stools look great but only 2 of 4 could be put together. Holes were stripped and rust fell out of the tubes during assembly. Don’t recommend”

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Posted 2 years ago

Hi Shelley, I appreciate you sharing this and I'm sorry that your Kira Bar Stools are giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com or +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“I cannot say enough good things about this company! I was originally sent the wrong color headboard and they replied right away to make it right. The process couldn’t have been more convenient for me and they seemed genuinely happy to help. They not only were fast and friendly but sent a follow up email after the delivery came with the correct piece to make sure everything was fixed. Honestly I was blown away with the customer service and the furniture is stunning!”

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Posted 2 years ago

“Much cheaper looking in person. Rattan was scratched and the screws didn’t line up with the holes so I was unable to put it together completely”

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Posted 2 years ago

Hi Elisa! I appreciate you sharing your experience with the Hayes Side Table! I'd love to see if there's anything we can do to help out. I've reached out privately to your email. Likewise, feel free to give us a call at (888) 619-1004, or via email at help@nathanjames.com. Looking forward to hearing from you so we can help!

Posted 2 years ago

“Great bedside table! It’s easy to put together and looks classy! It arrived quick and we love it!”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“I had the best experience with Cameron at Nathan James. I ordered two pieces that I loved. They just didn’t go with my space. I reached out via email and Cameron quickly took care of it all and got me an exchange. The new piece looks beautiful in our space!”

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Posted 2 years ago

“I randomly stumbled on Nathan James book shelf online when I was searching for a great shelf for my apartment. At first I was skeptical because I never heard of this website before. But I took the risk of ordering anyway; I was not only satisfied by their product and the short delivery time, I was also satisfied by their customer service and their diligence from start to end. Since then, I ordered another shelf and it was as great as the first one.😊👌”

Nathan James 5 star review on 21st June 2022

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews