Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and customer service ( Melanie ) was simply outstanding. Love the people of the Philippines ;) I pray one day to be able to go back, permanently. Thank you and Happy New Year”

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Posted 2 years ago

“All perfect!”

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Posted 2 years ago

“Really great customer service”

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Posted 2 years ago

“The shelving units we bought were beautiful. They were very well made and sturdy. I used them to display my Snow Village collection. Nathan James was eager to help us if we had a problem. I would buy from him again.”

Nathan James 5 star review on 28th December 2021

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Posted 2 years ago

“We absolutely LOVE our shelves. Quick delivery, sturdy, and beautiful!”

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Posted 2 years ago

“Very pleased I stumbled upon Nathan James' website. The stools we purchased are a big hit and I now go on anytime I need another item.”

Nathan James 5 star review on 8th December 2021

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Posted 2 years ago

“We ordered a beautiful coffee table and, unfortunately, needed to return due to living room spacing issues. The timeliness of the email response was prompt as was the genuine concern for the potential hassle for me to return the table. But, the concern for the postal/delivery workers was above and beyond. We are thankful for their generosity and commitment to care for their fellow humans during this holiday season and look forward to having the opportunity to purchase more from Nathan James in the future. 10/10 recommend for quality and customer service”

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Posted 2 years ago

“Really quick shipping and the furniture worked great for our home! Saved a lot compared to other brands and we go the style we wanted.”

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Posted 2 years ago

“I love the modern furniture you can purchase at a low price! The service is speedy and when I had a question, the CS rep., was able to assist. I would definitely recommend.”

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Posted 2 years ago

“Initially attempted to buy and was sold out once I received an in-stock notification I purchased and I am very satisfied”

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Posted 2 years ago

“Fast shipping a nice quality! Love my new coffee tables!”

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Posted 3 years ago

“We recently purchased a headboard from Nathan James. It’s very well made, arrived quickly and was very affordable.”

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Posted 3 years ago

“Coffee table and side table were easy to assemble and great quality for the price.”

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Posted 3 years ago

“Great quality at a very reasonable price. Very easy (and fun) to assemble the furniture. Clear instructions and ALL parts were there! Attractive as well. Wish they had a few more items - like sofas.”

Nathan James 5 star review on 14th October 2021

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Posted 3 years ago

“I love the unit however one of the shelf “arms” doesn’t lay flesh to the wall like the arm is bent a bit so I can’t install it. So it’s just laying up against the wall on the floor. And it would cost too much to return it.”

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Posted 3 years ago

Hi Tatianna, I appreciate you sharing this and I'm sorry that the bookcase frame is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 3 years ago

“Love it! Perfect for use as table or additional seating.”

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Posted 3 years ago

“Obsessed!! Amazing quality at an affordable price. I literally built my whole office around these (one on either side). Couldn’t be happier!”

Nathan James 5 star review on 12th August 2021

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Posted 3 years ago

“Great customer service and furniture, just what we needed at a good price.”

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Posted 3 years ago

Nathan James is rated 4.7 based on 658 reviews