Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pieces we bought are beautiful and easy to put together. We are life long Nathan James customers!”

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Posted 2 years ago

“Arrived when it said it would, easy to put together, fun & simple directions, matches the photo exactly”

Nathan James 5 star review on 19th July 2022

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Posted 2 years ago

“The stacking tables were just as described. I love them and have had many compliments. My 11 yr old granddaughter put them together by herself and had no problem. Great product!”

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Posted 2 years ago

“The shelves were great and I returned some thing and customer service was awesome!! The reason of my return had nothing to do with the product. I just ordered two different kinds of style and decided on which one I wanted.”

Nathan James 5 star review on 18th July 2022

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Posted 2 years ago

“Great to deal with! Headboard is exceptional quality and I love it!”

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Posted 2 years ago

“I ordered two bookcases and received them in great condition. The quality is above average, and I’m super happy with the price. Will be shopping at Nathan James again!”

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Posted 2 years ago

“Best customer service. They truly make it right.”

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Posted 2 years ago

“Love my new desk. Looks sleek and fits perfectly in a compact space. The quality and price were on point as well. Would buy again or other items!”

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Posted 2 years ago

“The nightstands came so fast and were so easy to put together! They are also beautiful and affordable :)”

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Posted 2 years ago

“I love my new coffee table! It's a perfect fit in style and size. The quality is good and I will make future purchases as needed.”

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Posted 2 years ago

“The bookshelves I ordered are so awesome! Fit with the decor of my 1899 New Orleans home perfectly! But the customer service was even higher rated. The second bookshelf came short of assembly parts, but with the help of Cameron in the customer chat option, the issue was solved right away. Will be shopping and ordering more from Nathan James in the near future!”

Nathan James 5 star review on 15th July 2022

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Posted 2 years ago

“Had a great experience with Nathan James! One of the doors on my TV console came a little damaged, and they went above and beyond to make it right. Then, a month later, they sent me a little box of chocolates to apologize for the trouble! It was so sweet and definitely shows that they care about their customers. The media console itself is very nice and was easy to put together.”

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Posted 2 years ago

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Posted 2 years ago

“We love the aesthetic of the rattan TV stand!”

Nathan James 5 star review on 14th July 2022

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Posted 2 years ago

“Great bar stools at a great price. Susana provided excellent customer service and went above and beyond to correct an issue with one of the bar stools. We are very pleased with the bar stools we ordered.”

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Posted 2 years ago

“Very good customer service and delivery response times. I have not opened the box or put the stand together yet so am unsure about the quality and if it accurately depicts what is shown in the pictures online.”

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Posted 2 years ago

“Nice piece of furniture! Perfect for my wasted corner space. I gave 1 star short of 5 stars review is that the instructions are a bit confusing especially when you tried to figure out the screws since they weren’t identified well. The paper instructions with images are also confusing so I have to take my time studying before assembling. I would say it took me and my husband more than 40 mins to assemble. And the materials (wood) are super heavy. Glad that they don’t smell like chemicals. Overall it’s a good buy with the sales price. If I have to pay full price I may consider other options. Lastly the box it came with was in bad shape but the furniture itself was well packaged to handle the shipment. Great job on that!”

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Posted 2 years ago

“WOW WOW WOW! My experience from top to bottom, both with the product and the customer service has been excellent! The bookshelves were so easy to put together, and the quality is very impressive for the price! I posted photos and got multiple comments thinking these were from CB2, those shelves retail for over $2k! Don't hesitate, these shelves are AWESOME and look so much more expensive than they were. Thanks again too to the incredibly friendly and helpful customer service team, you've made a customer for life!”

Nathan James 5 star review on 13th July 2022

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Posted 2 years ago

“The product is so cheaply made that I couldn't display it in my house.”

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Posted 2 years ago

Hi Brian, I appreciate you sharing this and I'm sorry that Liam Media Console is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Very good material for the price and the Instructions are very easy to follow, took me about 35 minutes to assemble by my self! Will purchase more Nathan James furniture in the future.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews