Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful piece and excellent customer service!!!”

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Posted 1 year ago

“The piece was well made and easy to assemble. I was disappointed at the overall size. The actual dimensions were given but combined with deceiving pictures it was hard the visualize until assembled.”

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Posted 1 year ago

“Fast shipping and look’s like quality item. I have not put it together yet as it was shipped to my winter home. I’ll update when I do that.”

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Posted 1 year ago

“The Theo bookcase was well-priced and super easy to assemble and install. Definitely add to my decor!”

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Posted 1 year ago

“Wow! We ordered the Enloe Sideboard Cabinet and it arrived within a week. Hubs assembled it, Avril t it took 4 hours (not 1) and it’s gorgeous, however we noticed few scratches and “lose” wood on the doors. Called customer service and Kevaunn was fantastic! He apologized and insisted on sending a replacement right away.. and that he did. New doors are great. And cabinet looks amazing! Great value for furniture and customer service is super!”

Nathan James 5 star review on 16th November 2022

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Posted 1 year ago

“I love my dining room set!!!”

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Posted 1 year ago

“Far superior customer service to any other furniture retailer out there. And the piece we bought is perfect!”

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Posted 1 year ago

“I bought three Nelson bar stools and they arrived quickly. I really like the quality and look, but one of the bar stools has a broken part. Therefore I emailed the customer service for replacement. They replied in a timely manner and were really helpful. Another bar stool arrived at my home today. Really impressive with their furniture and service. I will definitely come back and purchase more furnitures. Thank you Nathan James!”

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Posted 1 year ago

“I love my items purchased, the fast turnaround time, and the communication. Lovely product, and invested sellers. Thank you!”

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Posted 1 year ago

“Bought 2 book shelves and they arrived early. They were fairly easy to assemble. Appreciate the quality and look of the shelves.”

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Posted 1 year ago

“Just wanted to share… I am so glad I found Nathan James furniture!! I just moved into a new home & ordered bar stools, love the easy to assemble & very sturdy… color is true to their website. Ordered a new item today, can’t wait! Once all is in place I will post pics. BTW, customer service is so patient and sincerely kind🙌 I’ve had a couple questions & had a payment/card issue which turned out to be a dilemma w/my billing address no issue on their part… once again their patience and level of courtesy is exceptional. Thank you Nathan James!”

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Posted 1 year ago

“Products are all amazing and came so quickly too!”

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Posted 1 year ago

“Awesome. Items. I bought one Saddle bar stool via Amazon and liked it so much.”

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Posted 1 year ago

“Fast delivery and love the shelves. Very easy to install.”

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Posted 1 year ago

“I ordered two pieces for my living room: the Izsak Media Console and the Theo Ladder Bookcase (5-Shelf). I'm thrilled with the pieces' look; they were easy to assemble. I'm giving 3-stars instead of 5 because the console arrived damaged. I have attached the photos. Other than the damaged pieces, I'm happy with my purchase.”

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Posted 2 years ago

Hi Jessica, I appreciate you sharing this, and I'm sorry that your Izsak Media Console is giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you, so we can help!

Posted 1 year ago

“Love the Kiva sideboard. Bought 2 to make into a tv stand. Color was a bit off but still love it.”

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Posted 2 years ago

“Superb customer service; courteous, prompt, responsive. A pleasure to work with Devy”

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Posted 2 years ago

“I ordered 2 items from their website. I have to say that both the items are high quality at the best price. They were delivered home very fast. Will definitely shop here again.”

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Posted 2 years ago

“The custom service is great. They resolved my issue promptly.”

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Posted 2 years ago

“Fast shipping. Beautiful product! Easy to assemble.”

Nathan James 5 star review on 9th November 2022

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews