Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OUTSTANDING customer service. Cameron went above and beyond to resolve the problem. Furniture is a piece of cake to assemble, sturdy, and SO cute.”

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Posted 2 years ago

“Excellent customer service!! Taylor was great and timely with helping resolve an issue which Nathan James didn't cause. Thanks Taylor!”

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Posted 2 years ago

“Love it !!!”

Nathan James 5 star review on 4th October 2022

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Posted 2 years ago

“our shelves were easy to put together and look great, there was an issue with some damage and they took care of it right away above and beyond our expectations.”

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Posted 2 years ago

“Love this site , great quality and very reasonable prices .”

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Posted 2 years ago

“Well made, looks great, took less then an hour to built 2. Exactly how we imagined it”

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Posted 2 years ago

“I love all 3 items I purchased from Nathan James. The Mina tv stand and side table and the Theo book case. They look perfect in my new home and were very easy to put together myself! Prior to purchasing I reached out to customer service and they were incredibly helpful and quick to respond! (Shout out to Claire!) Would definitely buy from Nathan James again!”

Nathan James 5 star review on 3rd October 2022

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Posted 2 years ago

“First time ordering , great experience. Item came in good time , well packaged and good communication.”

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Posted 2 years ago

“Great product and instructions for assembly were easy to follow. Thank you!”

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Posted 2 years ago

“These tables were exactly what I was looking for and they arrived super quickly. Very satisfied.”

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Posted 2 years ago

“I received a table with a broken leg and they went above and beyond to fix the issue! They sent me a brand new table and a box of chocolates for the trouble! Truly amazing customer service, I recommend this company to everyone! The table is beautiful and great quality as well :)”

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Posted 2 years ago

“Love it. very sleek and it looks clean”

Nathan James 5 star review on 30th September 2022

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Posted 2 years ago

“I’ve purchased four pieces of furniture so far. Great quality, great price, outstanding customer service.”

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Posted 2 years ago

“Very quick delivery of bar stools that were exactly as picture in the add. Easy assembly and very comfortable.”

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Posted 2 years ago

“Beautiful high top table and bar stools. Simple really nice quality.”

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Posted 2 years ago

“Not only do the bookshelves look beautiful and fit our space perfectly, but the customer care is above the rest. There were a few issues with the package routing my building uses and Nathan James handled everything with the utmost professionalism. I felt very well attended to and taken care of. Thank you!”

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Posted 2 years ago

“I randomly found Nathan James through social media & decided to give it a shot based on the reviews & am I glad I did! I purchased 4 items through them & it will not be the last time. I got 2 end tables for my living room & 2 tables for my bedroom. The quality of the tables is great. I had tiny scratches on 2 tables & customer service was amazing in helping resolve that. Great company with wonderful products & amazing customer service. Will purchase again!”

Nathan James 5 star review on 28th September 2022

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Posted 2 years ago

“Customer service was amazing! I received the wrong size of headboard and was missing a side table. When I emailed about it they were so helpful and shipped them both out fast. So far happy with the quality for the price.”

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Posted 2 years ago

“To be honest, I was surprisingly shocked over how well-made the headboard panels are. We just had our dining room redone, so I used them there and they were perfect! Definitely give stars Nathan James!”

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Posted 2 years ago

“Ordered a dining set off Amazon and after putting together noticed some damage. Instead of calling Amazon I called Nathan James directly and spoke with Cameron. Cameron was immediately apologetic and offed various solutions that did NOT involve taking apart and shipping back. I received the fix and I can’t tell you how easy it was. I now go directly to the Nathan James site when looking for something. Their level of customer service is remarkable and builds solid faith in ordering products on line, sight unseen. Thank you again!”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews