Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for a small apartment”

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Posted 2 years ago

“Customer service is outstanding and the bookshelves are beautiful! Unfortunately did not work on my space, they refunded me right the way.”

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Posted 2 years ago

“Great service and quality couch”

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Posted 2 years ago

“Easy assembly, great product!”

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Posted 2 years ago

“Great quality/price balance. Very functional and elegant piece.”

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Posted 2 years ago

“Love the design, easy to put together, great quality!”

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Posted 2 years ago

“I recently bought 2 beautiful book shelves from them, unfortunately, did not suit for what I was trying to display. I called them to ask about return/refund without the boxes. They were kind enough to refund me 100%. Without the boxes they were not able to accept return. They have asked me to give and or donate to someone. What an amazing customer service, very rare this days. You will be the first on my list to upcoming shopping! THANK YOU!”

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Posted 2 years ago

“The Nathan James products are easy to assemble and beautiful pieces! I will definitely be buying more!”

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Posted 2 years ago

“I order the bar stools. Great product and easy to put together! Love them!”

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Posted 2 years ago

“We finally found a TV stand that we liked. I wanted to surprise my husband by putting it together, but had a little bit of an issue. I reached out to customer service or as they phrase it “customer happiness”(which I just love). Communication was great and they were able to help me out. Oh I must add, whoever writes the directions is hilarious. Would definitely purchase a product from this company again.”

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Posted 2 years ago

“Excellent customer service and the furniture is a beautiful addition to my new home space.”

Nathan James 5 star review on 19th May 2022

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Posted 2 years ago

“Their level of customer support and service was excellent! I was missing parts for a registry gift and they shipped us new parts to start assembly right away.”

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Posted 2 years ago

“Although it didn't work out very well because of the damage of the table by the shipping company, the company and it's representatives were very attentive to my complaints and tried their best to make it right.”

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Posted 2 years ago

“Product was even better than I expected and the instructions were easy to follow and amusing too.”

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Posted 2 years ago

“The white shelves are perfect - exactly as described. The shelves are surprisingly heavy and sturdy. I LOVED the written directions - very clear and funny - and the shelves were easy to put together. And best of all, the shelves arrived quickly.”

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Posted 2 years ago

“Great item at a great price. Will be ordering more in the future!”

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Posted 2 years ago

“Love love love the style. Well put together and fairly easy to build.”

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Posted 2 years ago

“Easy to install and great quality. Definitely worth the price.”

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Posted 2 years ago

“I'm extremely happy with my purchase, I got the Nathan James Theo Floating Bookshelf for my new home, and it is perfect. I got a damaged part and missing piece within the first shipment, but as soon as I shared my concerns with the company, I got a response from one of their representatives: Claire! From Nathan James Help, who cleared all of our fears and first impressions disappointments, and worked closely with me to get matters solved. She is amazingly attentive, and has great customer service. As per my order, everything exceeded my expectations, and is definitely a great addition to my home decor. You got yourselves a new loyal customer! I'll attach some more pictures and videos if I can, once I decorate the floating shelves.”

Nathan James 5 star review on 16th May 2022

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Posted 2 years ago

“Customer service was very accommodating and attentive.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews