Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Pleasant to do business with. Going out of there way to make the customer happy”

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Posted 2 years ago

“I really love the coziness and quality of the three stools I got for my kitchen counter.”

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Posted 2 years ago

“Great product and great customer service.”

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Posted 2 years ago

“The desk was so easy to put together and the cost was so reasonable!”

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Posted 2 years ago

“I've two pieces and I love them both. Modern look, clean lines, I can't say enough about it.”

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Posted 2 years ago

“Love the stools. Easy to assemble too.”

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Posted 2 years ago

“I love the bar stools that I bought. It was quick to build and they are one of my favorite pieces in my place!”

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Posted 2 years ago

“Easy to read instructions. Love the unique design of of a lot of the products. Well made and sturdy! Comes in very secure packaging”

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Posted 2 years ago

“Quick delivery and great quality!”

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Posted 2 years ago

“I have to say I am not one to leave a review but I got my kids headboards from Nathan James and there was a strap missing… I contacted them directly they immediately sent me a whole new set and said just to keep the other one and apologized for making a mistake.. then they sent me a little box of chocolates with a note that said sorry everything didn’t go the way you planned. I mean Come on!!!! That is AMAZING customer service. I had to get a desk and only wanted to buy from this company. It was perfect so easy to put together and now I am eyeing some new pieces because I would love to support a buiseness that has that much integrity!! Thank you”

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Posted 2 years ago

“Love my new Mina side tables! I used them as my new nightstands. They were super easy to put together and the instructions were easy to understand and humorous!”

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Posted 2 years ago

“Excellent product and even better service. Customer happiness sent me free replacement parts after my kids lost the original. Couldn’t ask for better service!”

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Posted 2 years ago

“It was a little shorter, smaller, and cheaper looking than expected. It also came with a big scratch on the top. However, customer service reached out and offered a partial refund for the issue.”

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Posted 2 years ago

Hi Cali, I appreciate you sharing this and I'm sorry that the Dylan Media Console wasn't what you were expecting! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“The tables I bought were as advertised. Pretty pieces”

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Posted 2 years ago

“Easy ordering process, order arrived quickly and in good shape. Headboard was exactly as pictured, with great installation instructions and all hardware included.”

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Posted 2 years ago

“I got gift from a friend, a coffee table. One of the legs was missing. Upon calling, without hesitation, I was sent a new table. I am satisfied with the service and prompt delivery! I hope to buy more furniture in near future.”

Nathan James 5 star review on 24th August 2022

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Posted 2 years ago

“I usually don't leave reviews but Taylor at Nathan James was amazing. I ordered 3 stools and one stool came a little damaged, I sent out an email and within a week I had a brand new stool. They even let me keep the damaged one. Taylor was amazing. Kept me updated throughout the entire process and communicated with me to ensure I was satisfied. I will definitely purchase again with Nathan James.”

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Posted 2 years ago

“Love the end tables. Easy to put together and look great in the room!”

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Posted 2 years ago

“High-quality furniture, easy to assemble, with great customer service!”

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Posted 2 years ago

“Recently purchased a Mid-Century Modern nightstand from Nathan James. The shipping was very fast and overall the product was very well built, more so than I was expecting. However, there was a small bit of damage on the corner of one drawer. I took a picture of the damage and emailed Nathan James right away. Customer Happiness Expert Taylor answered my email and offered to get it resolved right away. A new piece was sent out and this one was tip top. I explained how the first one was damaged and Taylor said they'd let the packer/shippers know so the problem could be avoided in the future. My overall experience was very good and I look forward to buying more pieces from this fledgling company in the future. Best of luck to the crew at Nathan James.”

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews