Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We loved our experience with Nathan James. The bookshelf is simple, clean design, and yet stunningly beautiful”

Nathan James 5 star review on 21st June 2022

Helpful Report

Posted 2 years ago

“We like the stools, ordered 4 and received 3 in staggaged deliveries, we're still waiting on our 4th stool with no estimated delivery; it may have been lost in transit. Stools went together as advertised. One stool needed a little muscling as holes didn't line up on swivel mount. Other than this, we like the stools, picture is representative of actual stool. Great buy for the money.”

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Posted 2 years ago

“Instructions were written pretty well with a few jokes in there. Their customer service was great and my TV console looks so cute. :)”

Nathan James 5 star review on 15th June 2022

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Posted 2 years ago

“I really love this piece! The directions were clear on how to put it together and the final product looks great!”

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Posted 2 years ago

“Beautiful design and fast/easy shipping. A little surprised (disappointed) to find their items on Amazon for cheaper than what I paid directly to their website.”

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Posted 2 years ago

“love this bookcase. easy to assemble and looks great in my house!”

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Posted 2 years ago

“Beautiful nightstands! Couldn’t be happier. Great price point too! Highly recommend Nathan James.”

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Posted 2 years ago

“I am in love with my Nathan James desk! The furniture is wallet friendly while looking so classy and elegant. It’s perfect for my makeup studio!”

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Posted 2 years ago

“We loved the console from Nathan James and the customer service was amazing. Thank you!”

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Posted 2 years ago

“Easy to put together. Great!”

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Posted 2 years ago

“The side table was very easy to assemble and is great quality! I am going back to purchase a second one.”

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Posted 2 years ago

“Loved the style of the coffee tables, and they were so easy to assemble!”

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Posted 2 years ago

“This was my third order from Nathan James. I love their designs. The products I’ve purchased assembled quickly and are great additions to our home. They arrived promptly and were treated well by UPS. I’m a very happy customer.”

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Posted 2 years ago

“My experience with their customer service has been amazing!! Especially these days where everyone is short staffed etc. Their responses were super prompt , knowledgeable and very friendly. I would definitely recommend Nathan James.”

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Posted 2 years ago

“It looked too good to be true. Boxes arrived damaged.”

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Posted 2 years ago

Hi Marcin, Thanks for taking the time to share with us what happened with your packages. We've reached out to you privately so that we can work on making things right with you. Feel free to also give us a call at 1-866-619-1004, or reach us via email at help@nathanjames.com.

Posted 2 years ago

“I would certainly purchase from Nathan James in the future based on quality and in stock availability. The ease of assembly was a plus!”

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Posted 2 years ago

“Shipped wrong product color. Requested a return and they shipped correct color shelving and had us keep the other shelf!”

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Posted 2 years ago

“Beautiful shelf, well made.”

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Posted 2 years ago

“Very helpful regarding my delivery as one piece was missing. I receive the 2nd piece quickly.”

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Posted 2 years ago

“Very cheaply made product.”

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Posted 2 years ago

Hi Patti, I appreciate you sharing this and I'm sorry that your Hayes table is giving you some trouble! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com, or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews