Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what I was looking for!”

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Posted 2 years ago

“We like the side tables very much. We had a small problem that one of your customer associates, Cameron, took care of. You should give him a raise.”

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Posted 2 years ago

“Got my product. Color is way different than on the website. Sent 2 emails the past week with no response. Don’t want a refund, just get another color.”

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Posted 2 years ago

Hi Federico, I'm sorry that it took a bit longer than normal to hear back from us. We sent an email last week to help get this resolved. We look forward to hearing back!

Posted 2 years ago

“Requested a return of an item I received a week and a half ago and still have not received the details for the return. Still no idea how to return.”

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Posted 2 years ago

Hi Danielle, I'm sorry it took a bit longer than usual to get a response from us. I see that our team has been in touch and the return has been completed. If there's anything else we can help with please don't hesitate to reach out!

Posted 2 years ago

“Decent-priced furniture but instructions are not clear, they should have a video on how to set up. The quality is average, you get what you pay for.”

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Posted 2 years ago

“I do not have my order nor have I heard from you”

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Posted 2 years ago

Hi Julie, I'm so sorry you didn't receive your order. It looks like our team has been in touch and arranged a new order for you which has now been delivered. Please let us know if there are any outstanding issues we can help address!

Posted 2 years ago

“Product is good for price point and out-together type furniture, I’m fairly impressed thus far. Customer service was excellent, and quite straightforward and helpful.”

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Posted 2 years ago

“I love this headboard!! I saw it advertised as a seat back and decided to use it that way. It was super easy to install. I ordered it off Amazon and it was sent without the hardware; however, Nathan James quickly responded to my email and I had the parts in a few days…so great customer service. I am very pleased and highly recommend!”

Nathan James 5 star review on 11th July 2022

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Posted 2 years ago

“Really nice and sturdy perfect for my apartment”

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Posted 2 years ago

“As a former retail and hospitality designer - putting together a "home" with furniture I love has always been expensive, and difficult. I saw this line and immediately thought "Whoever is behind this is a brilliant designer". Being able to transfer timeless mid-century pieces into mass produced tables, consoles with some capacity to assemble alongside not necessarily looking like the typical cheaply assembled furniture as is common these days - isn't something I've ever witnessed! It's priced completely reasonable, allows people to create visibly engaging environments where history of design is front and center, and doesn't mass produce things that won't last and quickly become trash. So the cycle of pieces are able to be passed down without the typical expense of a well done historical furniture line. I strongly believe in understanding how our environments shape and mold the way we live contrary to the traditional saying "form follows function" I see how the very form of things creates the repetitiveness of daily life and that matters greatly when we have well designed, functional, ergonomic and visibly pleasing things in our spaces. This line was made for mass production without making design a last thought, and the final product is more than just your average piece of furniture that doesn't break the bank. Beautifully done!”

Nathan James 5 star review on 8th July 2022

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Posted 2 years ago

“Bought two bookshelves, one arrived scratched. Raised concern to customer service and never received a response. Would not recommend.”

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Posted 2 years ago

Hi there! I appreciate your honesty here and apologize for the delay in getting back to you! We've since sent you a brand new bookcase and asked to not return the damaged parts. We look forward to hearing back from you to how this new bookcase arrived!

Posted 2 years ago

“Ordered wrong product they returned with no hassle”

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Posted 2 years ago

“This was an excellent addition to my living room. The picture is an accurate match to the website picture. These were by far the best instructions I have been provided on any home assembly job. The assembly is so easy. Don’t think twice!”

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Posted 2 years ago

“Easy to assemble”

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Posted 2 years ago

“Outstanding customer service & product quality, such a great bang for your buck. I will definitely be purchasing more Nathan James furniture in the future 👍”

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Posted 2 years ago

“I received my desk, however, I am missing an entire package of screws that are necessary to assemble.”

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Posted 2 years ago

Hi Alexis, we're so sorry to hear that your desk was missing the screws required for assembly. Someone from our team has reached out via email to help!

Posted 2 years ago

“Love the unit. Easy to assemble and mount, looks great”

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Posted 2 years ago

“It was nicer than I expected. It has a nice weight to it and is a good value for the price.”