Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Assembly instructions were very clear and helpful. I had to return and item and it was an easy, seamless process.”

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Posted 1 year ago

“Excellent customer service. Great quality furniture at a great value. Have told many friends about you already!”

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Posted 1 year ago

“fun directions”

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Posted 1 year ago

“Great price, well made, easy to assemble, quality is excellent.”

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Posted 1 year ago

“Great customer service & easy returns! Highly recommend!”

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Posted 1 year ago

“I purchased the Kalos table because of its adaptability in size. There was a small problem that I contacted the company about. Their response was fast and over the top in trying to correct the problem! Cameron, the customer service professional, was so helpful. His emails made me feel cared for and was right on getting things right. They are a new company so give them a try!”

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Posted 1 year ago

“Super quick service!!! Love the cabinet, it’s just perfect!”

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Posted 1 year ago

“We love the product. Shipping was timely, as well.”

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Posted 1 year ago

“Our two outdoor lanterns far exceeded our expectations. The price was very reasonable and the quality is great!”

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Posted 1 year ago

“I requested a refund. This was done on 11/19/2022. RMA IN1NOWHV I have not received a response. I have gone ahead and ordered two bookcases in a lighter color and wanted a return and refund for this first order. SW Response to questions below - not certain about a recommendation, depends on how the returns process goes. Did I pay for the return? I don't know yet. I am awaiting a response.”

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Posted 1 year ago

Hi there! We apologize for the delay here! I see we processed the return and have refunded you accordingly for this bookcase. Thank you for your patience and we're happy to be a part of your home!

Posted 1 year ago

“I just have to say that Holly as been amazing! Great customer service and fast response. Had a small issue with an item and she fixed the situation right away. Nathan James has a new customer and planning on purchasing future items. Thanks Holly!”

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Posted 1 year ago

“Incredible quality! And love the lifetime warranty!”

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Posted 1 year ago

“A really great value for the price! Some minor cosmetic imperfections but nothing major that is noticeable in everyday use. The instructions were clear and the assembly went well. We put two Dylan media cabinets together to make a statement piece under our TV. We love it!”

Nathan James 5 star review on 28th November 2022

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Posted 1 year ago

“I will continue to shop from Nathan James. Their customer service is absolutely incredible. They addressed my issue the same day and did an unbelievable job. Thankyou so much!”

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Posted 1 year ago

“Love them. Easy but time consuming to put two of them together by myself. Two people would get it done quickly, Good quality.”

Nathan James 5 star review on 25th November 2022

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Posted 1 year ago

“This coffee table is great. I love that it's lightweight yet sturdy so I can slide it easily away when I need the space to do yoga. It goes well with my neutral decor.”

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Posted 1 year ago

“Great looking table for the price but disappointed with the color of the wood. Looked different in photos. Also corners of wood top seam to be damaged.”

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Posted 1 year ago

“Like the stools but wish the cushions were more padded.”

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Posted 1 year ago

“Quick delivery! Great price! Quality product!”

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Posted 1 year ago

“Arrived fast. Furniture is very good quality. I love my shelf”

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Posted 1 year ago

Nathan James is rated 4.7 based on 658 reviews