Nathan James Reviews

Name: Nathan James
Address: 620 Boul Saint-Jean, 620 Boul Saint-Jean, Pointe-Claire, QC
Rating: 4.72

4.7 Rating 658 Reviews

93 %

of reviewers recommend Nathan James

4.7

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Nathan James:

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

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Nathan James 5 star review on 8th November 2024

1400

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Bookshelves. They were great quaility for the price. I absolutely love them!!”

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Posted 2 years ago

“Love my Theo ladder bookcase/shelving. I was surprised with the quality of the metal as well as the wood shelves. It was easy to assemble and install. I would buy this again!”

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Posted 2 years ago

“Slow customer service.”

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Posted 2 years ago

Hi Shin, We've reached out to you via email to help with this, and we've resolved this issue for you. If you're still needing assistance, you're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Great customer service and the shelves were exactly as advertised. Fits perfectly”

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Posted 2 years ago

“Great quality and easy to install !”

Nathan James 5 star review on 6th September 2022

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Posted 2 years ago

“Great experience, nice choices, great quality; will most likely buy more!”

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Posted 2 years ago

“Desk came quickly and was easily put together. Looks great!”

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Posted 2 years ago

“The shelves themselves are great and very easy to assemble. The sheet rock mounting hardware was trash and went right through the wall even when following instructions. I got my own instead.”

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Posted 2 years ago

“I LOVE the table - exactly as shown and perfect for our nook.”

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Posted 2 years ago

Hi Lindsay, I appreciate you sharing this and I'm sorry that your package was delayed! We've reached out to you via email to help with this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004! Looking forward to hearing from you so we can help!

Posted 2 years ago

“Love my coffee table. It was so easy to assemble too!”

Nathan James 5 star review on 5th September 2022

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Posted 2 years ago

“The stools look nice and are pretty comfortable, but they are very wobbly. We’ve only had them a couple of months and they’ve been tightened once already since putting them together and it needs to be done again.”

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Posted 2 years ago

Hi Kathy, I appreciate you sharing this and I'm sorry that your stools are giving you some trouble! We've reached out to you via email to help on this. You're also welcome to reach us at help@nathanjames.com or at +1-866-619-1004!

Posted 2 years ago

“It’s a very trendy table for the price. Recommend!”

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Posted 2 years ago

“Love the look of my new kova cabinets and the price was affordable. Had a minor issue with my order and the customer service at Nathan James took care of it right away. They really show care for their customers and I appreciate it. Looking forward to placing another order!”

Nathan James 5 star review on 3rd September 2022

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Posted 2 years ago

“I love my barstools that I purchased from Nathan James! I did have a couple issues- one came damaged and one was the incorrect barstool, but their customer service team was responsive and sent me a new ones out to replace the damaged one. They were extremely responsive and so helpful to answer all my questions and concerns. Their customer service team is amazing! I’d highly recommend.”

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Posted 2 years ago

“Had a problem which was from the factory I called them and not only were they extremely nice and helpful they sent me a new one Great company”

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Posted 2 years ago

“Love the night stand and counter stools we have purchased already. Very easy assemble process. Very good quality. I feel confident to pass on that this furniture will last long time.”

Nathan James 5 star review on 2nd September 2022

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Posted 2 years ago

“My tv stand turned out great! Delivery was very quick. One piece of wood came with a very noticeable scratch but luckily was on a part of the wood that ended up being inside the cabinet, so it isn’t visible. Assembly took somewhere between 60-75 minutes with 2 people. The doors didn’t sit evenly at first but after a couple times of trial and error of loosening and tightening the hinge screws they eventually matched up. The piece as a whole feels sturdy. One thing that I didn’t notice right away but kind of bothers me now that I know about it, is that there are tiny holes along the entire front perimeter of both doors that almost look like particles of dust but when you try to wipe it clean you can tell they are holes. You can’t really see it unless you’re up close, so it’s not the end of the world by any means, just giving an honest review. Extra perk is that there’s a perfect amount of space underneath the stand for my cat to stake out. Overall satisfied customer, happy with my purchase.”

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Posted 2 years ago

“We loved the bar cart! Delivered quickly and easy to assemble.”

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Posted 2 years ago

“I was a little nervous ordering my headboard online but am very happy with it! The quality was better than I expected and the directions/template made hanging it very easy. I won’t hesitate ordering other items from Nathan James in the future.”

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Posted 2 years ago

“I love the bookshelf I purchased. It is for my retail store and it is exactly what I was looking for.”

Nathan James 5 star review on 1st September 2022

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Posted 2 years ago

Nathan James is rated 4.7 based on 658 reviews