National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing customer service. Link to program was not activated. leading to frustration and waste of time . Then NBI just blew me off. I have used NBI for my organizations in the past, as well as for personal continuing education, what happened to their customer service? Worst in the industry.”

Helpful Report

Posted 2 years ago

Kenneth, we’re sorry that you had this experience. We strive to provide an excellent customer experience and it sounds like we missed the mark in your case. Our Customer Service Supervisor will reach out to you to see how we can make this right.

Posted 2 years ago

“Honestly….for $416 it was an absolute embarrassment. The final presenter was uninspired , to put it kindly. I’d like to hire him independently to cure my chronic insomnia. This subject matter is interesting and important. The totality of this $416 joke transformed it to the DaVinci code. Oh, and the technical difficulties at the end was the cherry on top. Send me a check or credit, not a coupon for more punishment. And your pricing? Even if taught by Socrates it was out of line. Gee, hope that helps.”

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Posted 2 years ago

Guy, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service Team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“Friendly, helpful members of the company. A variety of interesting topics, well done by the presenters. Accommodating to when wanted on-demand programs. I would like shorter programs because I am almost a septuagenerian. The price for unlimited for a year fits my needs. Therefore this is the best buy on the market for me.”

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Posted 2 years ago

Thanks for the review, Peter. It means a lot to us! We do offer shorter duration courses. You can locate them by using the duration filter in our course catalog and selecting the range you’re are looking for. If you have any questions about our CLE courses, our Customer Service team is here to help! (800) 930-6182

Posted 2 years ago

“Disappointed with the content. Very little time was spent on the topics of reviewing and summarizing medical records and too much time was given to the concepts around protected information. While understanding how to handle protected information is important it is not a significant contributor to the actual summarization of medical records. Amy Johnson was the only presenter that provided any relevant information.”

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Posted 2 years ago

Thank you for your feedback, Deborah. We're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service Team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“Good presentation on what is a fairly technical area of the law. The first presenter was my favorite because he was so clearly well-versed in our state law. The moderator was terrific.”

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Posted 2 years ago

This review means a lot to us, Michael! Our team works hard to provide practical, skill-based CLE courses our customers can use in their everyday practice.

Posted 2 years ago

“Excellent, pragmatic review of the problems of all lawyers who litigate. This program provided a fresh look at many familiar issues. The panel obviously experienced and presented well.”

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Posted 2 years ago

Thanks for the review, Paul. We are dedicated to developing CLE courses that keep attorneys current and prepared.

Posted 2 years ago

“The Special Needs Trust class was very informative - lots of good information.”

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Posted 2 years ago

Thank you for the review, Karen! We work with our expert faculty members to provide our customers with informative webinars they can use in their everyday practice.

Posted 2 years ago

“Horrible quality content.”

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Posted 2 years ago

We’re sorry to hear your experience did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“Very easy platform to navigate and excellent content to get my CPE’s. Thank you.”

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Posted 2 years ago

Thank you for the review, Ashley! We love hearing from satisfied customers like you.

Posted 2 years ago

“The CLE prices are too high.”

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Posted 2 years ago

“Fantastic customer service, and valuable, substantive programs. Would be five stars if live programs came back.”

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Posted 2 years ago

Thank you for the review, Margaret! We promise to keep providing valuable, substantive CLE courses and top-notch customer service. While we aren’t currently holding Live In-Person Seminars, we do provide state-specific CLE courses with our Live Online Seminars.

Posted 2 years ago

“Seminars and speakers are generally good. I much prefer live, in-person seminars. Much better interaction with attendees when seminars are in person. Often, it's the interaction and attendees' comments and questions that make a seminar much better that the "good" rating I provided. If there was a rating somewhere between "acceptable" and "good," that would be my overall rating.”

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Posted 2 years ago

Thank you for the review, Bruce! We are always looking for ways to improve our customer experience and appreciate you taking the time to provide your feedback. While we aren’t currently holding in-person seminars, our online courses do have an attendee chat feature where you can interact with other attendees throughout the program.

Posted 2 years ago

“Us accountants would have benefited from a more accounting focused perspective.”

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Posted 2 years ago

Thank you for the feedback, Steven. We’re always looking for ways to improve our courses.

Posted 2 years ago

“They deliver on quality CLEs in a variety of consumption methods. They seamlessly interface with the state bar reporting liaison. What's not to love?”

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Posted 2 years ago

Thanks for the review, Benjamin! We love hearing from satisfied customers like you.

Posted 2 years ago

“My experience with NBI interviews is generally positive. However, certain presentations can be hit-or-miss. For example, I recently purchased and listened to Mediation: Start to Finish. The first two presenters were very fine and extremely helpful The final presenter was very poor, and should not be permitted to present again with NBI. It would be helpful if NBI did a better job screening potential presenters.”

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Posted 2 years ago

Thank you for taking the time to leave a review. We are always looking for ways to improve our customer experience and appreciate your feedback.

Posted 2 years ago

“I thought all speakers were excellent, and their information was right on the subject.”

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Posted 2 years ago

Thanks for the review, Kent! We work with our expert speakers to provide our customers with informative seminars they can use in their everyday practice.

Posted 2 years ago

“The program was fine, just still waiting for the CLE credits to pot to my Bar account.”

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Posted 2 years ago

Jerry, our credit team strives to report all credit in a timely manner, but exceptions do occur. Someone from our Customer Service Team will reach out to you regarding your credit.

Posted 2 years ago

“Very helpful seminar.”

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Posted 2 years ago

We’re glad you found our course helpful, William! We strive to provide our customers with practical CLE courses they can use in their everyday practice.

Posted 2 years ago

“Long and really good professional and personal relationships with "my" NBI staff ("managers"). The work-product content is always interesting and thorough in the seminars, the materials are spectacularly well edited, the support personnel running the web-connections and the scheduling managers are competent, polite and generally just wonderful to work with. And the range of subjects offered is amazing and on-point useful. "Glad I met ya's..."”

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Posted 2 years ago

This review means a lot to us, thank you!

Posted 2 years ago

“I have used NBI Webinars for years and always find them educational and impactful. The presenters are knowledgeable in their respective subject areas. I will continue to use them for my Continuing Legal Education credits.”

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Posted 2 years ago

Thank you, Laureen! Hearing from satisfied customers like you keeps us motived to continue providing the wide variety of informative CLE courses our customers have come to rely on.

Posted 2 years ago

National Business Institute is rated 4.2 based on 1,169 reviews