National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

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“Easy to work with.”

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Posted 3 years ago

Thanks for the review, Jean!

Posted 3 years ago

“I am a Fiduciary Officer for a bank and I enjoy the wide variety of courses that are available through NBI. I usually take courses related to Trust and Estate topics. I then submit them to the American Bankers Association for continuing education credit for my CTFA (Certified Trust and Fiduciary Advisor) continuing education requirements. Unfortunately, I have to request special approval for these credits each time, as they have not been pre-approved. Can NBI begin to have these credits submitted to the ABA for pre-approval for CE credit?”

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Posted 3 years ago

Thomas, thank you for the review! We’re glad to hear you enjoy the wide variety of CLE courses we provide. We appreciate your feedback and will look into CTFA credit.

Posted 3 years ago

“They listen to their customers regarding future class needs, the price is right for the small practitioner, and highly recommend to anyone wanting to learn more. The only "con" is that the materials are difficult to print up with extra pages in between and costly to print up on a non-commercial printer.”

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Posted 3 years ago

Thanks for the review, Deborah!

Posted 3 years ago

“Great seminar. Knowledgeable speakers and useful subject matter.”

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Posted 3 years ago

Thank you for the review, Cynthia! Our practical, skill-based CLE courses are designed to include actionable information attorneys can use in their everyday practice.

Posted 3 years ago

“On both CLEs I listened to, I had to go back and repeat hours, not minutes, but hours of the recorded program. When I paused, it jumped way back. No way to catch up. Frustrating, stressful. I called, waited on hold, they said too bad, shouldn't be trying to listen on my phone. Really? Should have said that in your informational material eye you were touting the ease of listening on the go.”

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Posted 3 years ago

Gary, we’re sorry to hear about your experience. We are always looking for ways to improve our customer experience and appreciate your feedback. Your personal account representative will be reaching out to you so we can better understand your experience and make things right.

Posted 3 years ago

“This training had good information, but also seemed very redundant. It seems it could have been completed in 3 hours rather than 7.”

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Posted 3 years ago

Thank you for the review, Kimberly. While we’re glad to hear that you found this course informational, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Someone from our customer service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Good CLE content. Wish the written information was more than just slides for all content - some CLE content is just slides or bullet point notes.”

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Posted 3 years ago

Thank you for the review, Richard! We’re glad to hear you enjoyed the course content. We are always looking for ways to improve and appreciate your feedback on the written materials.

Posted 3 years ago

“My only complaint was technical. I had some trouble managing the webinar after breaks, and sometimes there were freezes and I got knocked out of the seminar and had to log back in.”

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Posted 3 years ago

Thank you for your feedback, Catherine. We’re sorry you experienced technical issues and will be looking into it. We hope you’ll give us another chance.

Posted 3 years ago

“I enjoyed the informative and thorough presentations. Very professional”

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Posted 3 years ago

Thanks, Andrew! Hearing from satisfied customers like you means a lot to us.

Posted 3 years ago

“Every year I purchase the unlimited bundle. There is a significant diversity of courses plus the forms library. You also are assigned a representative. In 2021 I had a technical issue with obtaining credit for a course with the deadline for CLE approaching. . My representative handled it the day I reported the problem.”

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Posted 3 years ago

Thank you for the review, Robert! We’re glad to hear you’ve been enjoying your access to legal forms as part of your unlimited CLE subscription. We take pride in the fact that our personal account representatives always go the extra mile to make sure our subscribers get the support they need.

Posted 3 years ago

“NBI courses are thorough and give you real practical insight from actual practitioners in the practice area that are there to share and not just get the credit hours. The subscriptions allows you full access when you want and the Hot Shot feature is a great and efficient way to jump into something with enough to get started. Very happy with the service, which is why I renewed.”

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Posted 3 years ago

Thanks for being a valued NBI unlimited CLE subscriber, Justin! We look forward to providing you with practical, skill-based CLE courses for years to come.

Posted 3 years ago

“Great and relevant content for keeping up with the changes in the law or gaining knowledge in a particular field.”

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Posted 3 years ago

Thanks, Rozita. We are dedicated to developing CLE courses that keep attorneys current and prepared.

Posted 3 years ago

“Very informative and relevant topics!”

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Posted 3 years ago

Thanks for the review, Bob! We work with our expert faculty members to provide our customers with informative seminars covering the latest legal topics.

Posted 3 years ago

“The course was far too expensive, especially considering significant chunks felt like the instructor was reading directly from a slide. If you're going to charge this much, it should be engaging and the content should be updated every year. At its current state, I'd say it's about 50% overpriced. Despite that, it's still one of the better CLE experiences I've had. Granted, that may say more about the CLE market than anything else.”

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Posted 3 years ago

Matt, thank you for your feedback and for taking the time to speak with our customer service representative. We’re always looking for ways to improve our courses and we value your opinion.

Posted 3 years ago

“Very friendly people and always very helpful in assisting one in being a presenter.”

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Posted 3 years ago

Thanks for the review, Joseph! Our team works hard to support our speakers so they can focus on giving interesting and informative presentations.

Posted 3 years ago

“Too much time was spent on information pertaining to state-related topics - the state of LA or VA. Not helpful for those of us not located in those states & who don't deal with state income tax”

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Posted 3 years ago

Karen, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Presenters were not dynamic”

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Posted 3 years ago

“The presenters did well in disseminating good information in an understandable manner. NBI is behind the times with many competing continuing education providers allowing access to the webinar for a limited time. You simply cannot retain 8 hours of information after a single attendance. I would increase my rating to four or five stars if NBI provided even limited access to the recorded webinar for those who attend the live program.”

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Posted 3 years ago

Thank you for the review, Nathan. We’re glad you enjoyed your course. We are always looking for ways to improve our customer experience and appreciate your feedback.

Posted 3 years ago

“I utilize your online programs on a weekly basis and enjoy listening to the material while in my off time. I have learned so much from every video I watch and your presenters are always willing to answer my questions when I email them.”

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Posted 3 years ago

Travis, thank you for the review! We work hard to provide practical, skill-based CLE courses our customers can use in their everyday practice.

Posted 3 years ago

“Timely topics with comprehensive coverage. The webinar materials are good references. Best way I have seen to refresh topics formally studied forty years ago. Unlimited Subscription is a good investment for young and old, experienced and novice.”

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Posted 3 years ago

Thank you, James! Hearing from satisfied customers like you means a lot to us.

Posted 3 years ago

National Business Institute is rated 4.2 based on 1,169 reviews