National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I honestly thought the morning presenter hit it out of the ballpark. She was spot on and very practical.”

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Posted 3 years ago

Thank you for taking the time to post, Timothy. We appreciate your feedback!

Posted 3 years ago

“The NBI courses rarely offer specific motions/orders, I really needed this as a new attorney in the state. These are helpful in CLE, and the course books NBI provides rarely offer them, if ever. Instead the materials/power points are more like law review articles—generally not helpful in active practice. With the high price of the yearly subscription, I would have rather spent my money on specific courses in my state that offered more guidance on state motion practice. I did appreciate the ease of taking a course and your quick response to get the credit to that state board.”

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Posted 3 years ago

Thanks for taking the time to provide us with your feedback, Meghann. We are constantly striving to improve our customer experience.

Posted 3 years ago

“While NBI offers great live courses, it NEVER hosts live CLE's in my home city of Great Falls, MT, which is the 3rd largest city in MT with a large local bar. NBI hosts live CLE's in every major MT city but Great Falls. I am forced to travel all over the state if I want to attend a live CLE from NBI. That is disappointing and a disservice to our local bar members.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Valerie. We’re always working to improve our customer experience.

Posted 3 years ago

“It was a tough year and I definitely didn't get my money's worth... My fault mostly.”

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Posted 4 years ago

We want to ensure you always get the most out of your CLE. When you’re ready, we are here to support your needs.

Posted 4 years ago

“I was frustrated with this session. I was able to link to the visual presentation, but could not connect to hear. The instructions that typically come with reminders, the phone numbers was not available, but instead a pop-up help response came up and the phone number went by too quickly. After 15 minutes of frustration, I tried to download the presentation and left the meeting.”

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Posted 4 years ago

Thank you for taking the time to submit a review, Sharon. We apologize that you had issues the day of your event. I have passed your feedback along to our Customer Care Team and they will be reaching out to you to follow up.

Posted 4 years ago

“Great content. Repeated sketchy execution due to virtual format technology. By now these issues should have been resolved. These issues have repeatedly prevented me from receiving CLE credit. Even though content and not CLE credit was my primary interest, the resulting value proposition of NBI courses is not commensurate with your competitors, who I will be much more inclined to use in the future.”

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Posted 4 years ago

We appreciate you taking the time to provide us with your feedback, Justin. We’re always working to improve our customer experience.

Posted 4 years ago

“The price for the content has made me hesitant to sign up for courses in general. And when I do, I am usually disappointed with the lecture and materials as there tends to be a focus on basic principals (that any paralegal should know before signing up for a course) and droning on about specific examples from the lecturer's office/practice in a one-off case. So I am spending $100-300 without gaining any knowledge and losing hours. I do like that NBI offers so many ways to view the material (DVD, on-demand, etc.) and they are one of the few approved resources available to me and approved by my firm and state for CLE credits, but I believe the prices are hiked up to push towards an annual subscription which I cannot afford and could never talk my attorney into paying.”

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Posted 4 years ago

We appreciate you taking the time to provide us with your feedback, Erin. We’re always working to improve our customer experience.

Posted 4 years ago

“For the most part, ordering seminars is a rather simple process. However, at times, the quality of presenters leaves a bit to be desired. have had non-lawyer presenters, although not as frequently lately. More recent problems with presenters have been the following: 1) Lack of preparation. 2) presentation consists of reading their Power Point or notes. No substance to presentation beyond what is on paper.”

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Posted 4 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience.

Posted 4 years ago

“The presenters are poor teachers. Find presenters who are better teacher. The slides can't be seen in the video since they're so small. The production value is poor. More visuals (not powerpoint slides with bullet points), animations, photos, illustrations, etc. to make it a more visual experience. Look at The Great Courses for a good example.”

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Posted 4 years ago

We’re sorry you had this experience, Andrew. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“The second half/ethics piece was interesting and somewhat useful. The first half/technical half was difficult to follow. There were a few useful pieces of information that I was able to pick up during the presentation, but in my opinion the presentation suffered from an attempt to present too much information without really explaining much of it in a useable way. In my opinion it would have been better to have selected about 1/2 of the information based on likelihood of use, and give enough information on those items to allow them to be implemented. Also, the visual presentation was not functional. The power point was about 2/3 of the screen, and was too small to see, as well as suffering from glare to the point that what could be seen was not legible. We had no need to have the presenter on the other 1/3 of the screen, but would have benefited from being able to see her power point.”

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Posted 4 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“I don't like the fact that most speakers simply read from the slides or handout materials, especially like the Digital Assets in Estate Planning speaker, who read from statutes with only token comments outside of the statutes.”

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Posted 4 years ago

We're committed to your success. Thank you for sharing your feedback, Joseph.

Posted 4 years ago

“Accessing the video was difficult. Adobe's program was ridiculous to download and get running. I thought I missed the beginning because I couldn't get it to start, but then learned you had technical difficulties. Would have been nice if you had emailed us all. I was trying to call, etc. and got pretty frustrated. The material itself was pretty dry and uninteresting. I would have appreciated a bit more of a beginner's look at these forms. She assumed we already knew it all.”

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Posted 4 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“It was very informative but would have liked to see more interaction with the presenter and actually go through the steps. But overall they have great customer service and great products”

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Posted 4 years ago

We're committed to your success. Thank you for sharing your feedback, Naela.

Posted 4 years ago

“Good, not great.”

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Posted 4 years ago

“I didn't attend this class because I was not able to find a place to connect to get the video. You took away the audio option under the plan I purchased that I could use. I won't be buying again unless you add back audio to my plan.”

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Posted 4 years ago

We appreciate you taking the time to provide us with your feedback, David. We're always working to improve our customer experience.

Posted 4 years ago

“The content, especially with regard to one of the presenters, turned from factually-based information into a social justice lecture. The volume on one of the presenters was very, very low, and when I brought it to the moderator's attention, my concerns were pretty much dismissed. Customer service finally said that they would allow me access to the recorded seminar, but acted like they were doing ME a big favor. This workshop wasn't cheap. Over $350-- I expected much more.”

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Posted 4 years ago

We're sorry you had this experience, Leo. Your feedback is important to us and will help us improve our customer experience.

Posted 4 years ago

“The change from teleconference to the webinar format foreclosed the ability call in on a head set and move around during the conference. Now I am stuck in front of a computer listening to sometimes choppy audio feed. That change degraded use of the service.”

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Posted 4 years ago

Thank you for this feedback, George! We have passed this along to the relevant internal team.

Posted 4 years ago

“I’m not sure which recent purchase NBI wants reviewed. However, the problem I’m encountering with many of these NBI videos is that the speakers don’t have enough content, stamina, and organization to keep me interested for six hours. That’s a lot of time to spend on listening to the speakers’ irrelevant anecdotes, political opinions, and trite comments. Editing is needed.”

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Posted 4 years ago

Thank you for this feedback, David! We have passed this along to the relevant internal team.

Posted 4 years ago

“All your programs are much longer than they need to be. Many of the six hour programs actually have about three hours of material. If I were paying for the programs a la carte, I'd really be upset. Your programs should be more state specific. Most of my practice is estate planning and real estate. State law varies widely on these topics. Tim Tye”

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Posted 4 years ago

Thank you for this feedback, Timothy! We have passed this along to the relevant internal team.

Posted 4 years ago

“The course I write about is the Pot Law class Aug 14. The course could have been offered in a condensed 4 hour period; I believe too much time was spent on the obvious topics. Valuable information was obtained from the speakers. I appreciate the information provided with the course as it is useful for reference.”

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Posted 4 years ago

Thank you for this feedback, Bradley! We have passed this along to the relevant internal team.

Posted 4 years ago

National Business Institute is rated 4.2 based on 1,169 reviews