National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,169 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seminar was cancelled without notification to myself or my staff.”

Helpful Report

Posted 2 years ago

Dale, we’re sorry that you had this experience. We make every effort to contact customers in the event that a course has to be canceled or rescheduled. At NBI, we have a satisfaction guarantee, and it sounds like you are already working with our Customer Service team to make things right.

Posted 2 years ago

“The Marijuana Business Law CLE should not have been abandoned so quickly. I had trouble logging-in, but was able to eventually. To cancel a CLE that people had planned their days around so quickly seemed short-sighted. Moreover, I had planned this CLE weeks in advance to satisfy requirements to apply for admission on motion to the Maine Bar. I now have no choice but to wait almost 2 months for another Live CLE to satisfy the requirement which therefore delays my admission by that time.”

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Posted 2 years ago

Joseph, while our team works hard to make sure all of our courses are held without incident, exceptions do occur. We are sorry for the inconvenience this has caused you. Our Customer Service team will reach out to you regarding how we can make this right.

Posted 2 years ago

“Haven’t received a completion and credit certificate yet…”

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Posted 2 years ago

AnnMarie, while our credit team strives to report all credit in a timely manner, exceptions do occur. We are sorry that you are experiencing this delay. Someone from our Customer Service team will reach out to you regarding your credit and how we can make this right.

Posted 2 years ago

“The online seminar was extremely limiting and constrained as far as interaction and time allocated for each topic. The presenters were extremely limited in their ability to present the topic as a more national-oriented approach and refused to answer any state-specific questions even with information that may only apply in their specific Bar districts. Please begin providing these courses as state-specific or regional topics when discussing land use, zoning and real estate law and stop presenting these nationally. Use the state and regional law firms to present the topics for state-specific audiences as this current approach is worse than useless, it's potentially dangerous.”

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Posted 2 years ago

Thank you for your feedback, Phil. Our Product Development team reviewed this course and we agree with your comments. We have removed this course from our website and will be creating state-specific versions of this course in the future. At NBI, we have a satisfaction guarantee. Our Customer Service team will be contacting you to make this right.

Posted 2 years ago

“Terrible. Technical difficulties on the presenter or NBI’s part canceled the program.”

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Posted 2 years ago

We're sorry that you had this experience. We do everything we can to make sure our live events occur as scheduled but we do encounter unforeseen circumstances every once in a while. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“I did not find a lot of value in the program. The speaker's content was outdated, was not geared to the topic that was advertised, and made a lot of errors.”

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Posted 2 years ago

Catherine, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“I signed up for "The Judges' View: Pennsylvania Civil Litigation Do's and Don'ts" because I wanted to hear the views of Judges Butchart, Fletman, Padilla, and Wright. Unfortunately, the moderator dominated the time, providing the judges very little time to talk. The moderator was obviously an experienced litigator, but I really wanted to hear from the judges, not the moderator. Also Judge Butchart did not attend.”

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Posted 2 years ago

We’re sorry to hear your experience did not meet your expectations. We are always looking for ways to improve our customer experience and appreciate your feedback. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“The technical production was very bad. The webinar terminated 20 minutes early.”

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Posted 3 years ago

Michael, we’re sorry this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Terrible seminar. Title of class was Joint vs Separate Trusts in Separate and Community Property States. Speaker spent most of the time giving a history of community property going back to 1800’s. Great opportunity for him to show off his knowledge of history; terrible for anyone looking for practical legal knowledge. NBI needs to vet it’s speakers better.”

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Posted 3 years ago

Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 3 years ago

“On both CLEs I listened to, I had to go back and repeat hours, not minutes, but hours of the recorded program. When I paused, it jumped way back. No way to catch up. Frustrating, stressful. I called, waited on hold, they said too bad, shouldn't be trying to listen on my phone. Really? Should have said that in your informational material eye you were touting the ease of listening on the go.”

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Posted 3 years ago

Gary, we’re sorry to hear about your experience. We are always looking for ways to improve our customer experience and appreciate your feedback. Your personal account representative will be reaching out to you so we can better understand your experience and make things right.

Posted 3 years ago

“Superficial topic coverage. Too much time was spent on war stories and anecdotes; this time would have been better spent digging into the substance. Speakers were average at best in terms of their command of the material and were largely dull and unengaging in their presentation skills. It was a waste of money if you want to actually learn something from the CLE program v. just earning requisite hours. I will look elsewhere for CLE in the future.”

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Posted 3 years ago

We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 3 years ago

“I attended a 6 credit course via my iPhone, which apparently is not supported, and NBI could not process my credits as the pop ups did not all appear on my phone. NBI is working with me to get me credit, but the extra paperwork would not be necessary if the platform worked with iOS to begin with.”

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Posted 3 years ago

Thank you for your feedback. We’re sorry that you had this experience, we will be looking into this issue. At NBI we have a satisfaction guarantee, and it sounds like you are already working with our Customer Service team to make things right.

Posted 3 years ago

“Inbox, Calendaring & Remote Law Firm were too basic, common sense knowledge. Spreadsheets was too hard to follow without screen sharing or a step by step process. Disappointed in this presentation.”

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Posted 3 years ago

“It is not easy to understand the process to use my subscription.”

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Posted 3 years ago

Camelia, it is important to us that you get the most out of your unlimited CLE subscription. We will have your NBI personal account representative reach out to you regarding the subscription process.

Posted 3 years ago

“Course description was inadequate. I received a manual for Kentucky probate. It is worthless and I completely wasted my money. I need Indiana probate.”

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Posted 3 years ago

We’re sorry you had this experience, Elizabeth. It looks like you ordered a Kentucky-specific event. Our Customer Service team is going to reach out to you to help you find a course specific to Indiana probate.

Posted 3 years ago

“The recent vaccine course was worthless. Presenter gave virtually no information that has not been available through public channels. She did not answer crucial questions--instead just posed them, then left them hanging. 15 minutes of research would yield more information than this entire seminar. Also, it was incredibly biased for employers. I would have greatly preferred a more neutral approach to an issue that is dividing the country. This was a waste of my time and money.”

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Posted 3 years ago

We’re sorry you had this experience, William. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Huge rip off!!!! paid like $395.00 and assumed for that price I was getting actual CLE hours and after I had spent the entire day on the program saw that it was all self study CLE which I already completed from another company for $54.00. So one of the biggest rip offs I have ever seen. I called my bank and have contested the charge.”

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Posted 3 years ago

We’re sorry you had this experience, Mark. We would be happy to work with you to find another product that better meets your state CLE needs. We have many course options available. Our Customer Care Department will be in contact with you to discuss what other options are available.

Posted 3 years ago

“I sent in a request for clarification of an order. A couple of your customer service guys sent me an expletive filled email about my annoying emails. I don't think I'll do business with NBI again.”

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Posted 3 years ago

“I still haven't received a notice that the CLE I paid for is available.”

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Posted 3 years ago

Tracy, we care about our customer experience. Someone from our Customer Service Team will reach out to you shortly regarding the turnaround time and access to your CLE.

Posted 3 years ago

“Too damn many emails!”

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Posted 3 years ago

Thanks for taking the time to provide us with your feedback, Eric. We are constantly striving to improve our customer experience.

Posted 3 years ago

National Business Institute is rated 4.2 based on 1,169 reviews