Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

“The presenters did a great job: were well prepared and knowledgeable; it would have been a great CLE for counsel beginning practice in the estate area, perfect for my son who just graduated from law school, however, this was to be an advanced estate planning course and it was basic instead. Again great presenters, just not what was advertised, so kind of a wasted day but for the credits. Thanks.”

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Posted 2 years ago

Thank you for the review. While we’re glad to hear that you thought our course was well presented, we’re sorry that it did not meet your overall expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service team at (800) 930-6182 to discuss how we can make this right.

Posted 2 years ago

“I purchased the "Louisiana" Probate process and Executor Duties: Master Checklist with Deadlines. Unfortunately, only about 10% was from Louisiana, and the rest was in regards to New York State. As most people know, and definitely everyone in Louisiana, Louisiana has a civil law system like most of the world and not common law like the other 49 states and countries formally or currently under British rule.”

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Posted 2 years ago

We’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“I was a little disappointed with the last program I attended. It was titled "Complex issues" with the ADA and FMLA. I did not find they discussed complex issues but more basic information. Some of the time was wasted discussing the FFCRA which is no longer applicable. If I had known it was more of a basic program, I would not have signed up. However, the presenters were very good and certainly very knowledgeable.”

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Posted 3 years ago

Thank you for your feedback, Alyson. While we're glad to hear you found the presenters knowledgeable, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 2 years ago

“The presentations I sat that thru were excruciatingly boring.”

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Posted 3 years ago

Charles, we’re sorry these presentations did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Presenters were not dynamic”

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Posted 3 years ago

“Problems with the software had to repeat part of the videotapes more than once because it didn't record my viewing.”

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Posted 3 years ago

Thank you for your feedback. We’re sorry that you had this experience, we will be looking into this issue. At NBI we have a satisfaction guarantee, please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 3 years ago

“The speakers could not stick to the schedule so much of the material was not covered. The slides were very bare bones. The whole presentation was like listening to a lecture. A ton of information that is not digestible and not engaging.”

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Posted 3 years ago

Ferris, we're sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Care team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“You either need to keep your speakers on time or cut them off but to cut short breaks and short lunch periods is absurd. You cannot concentrate all day without sufficient time to eat and regroup The quality of the speakers was was overall not good. One speaker read from a script!! If this is not the lawyers area of expertise they should not be speaking. Very disappointed in the quality of the Overall program. There were two excellent presentations the rest were not good.”

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Posted 3 years ago

Maria, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Incredibly boring; lacked practical, usable samples and examples”

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Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“I was not impressed by the information contained in the Ethics and Law Office Management Toolkit for Paralegals. The information was very basic and did not apply to my firm. NBI should recommend seminars for a specific type of firm. This specific seminar was aimed at small businesses/solo practitioners, where a paralegal wears multiple hats. I believe it was a waste of my time and my firm's money by listening to information that was not applicable to me and lacked in details. I was most interested in the topics regarding billing and management of non-lawyers, however, these contained basic information that can be taught by any lay person. I expected details regarding better billing techniques or meaningful information on how to better manage others.”

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Posted 3 years ago

We’re sorry to hear this course didn’t meet your expectations. This course did cover a wide array of topics for paralegals wearing multiple hats and it sounds like that wasn’t the best fit for your needs. Please give us a call at 800.931.5944 - we would love to hear more about your experience and discuss how we can make this right.

Posted 3 years ago

“I did an all day CLE. Throughout the morning presentation the attendance prompt did not come up. Over the lunch hour I contacted NBI and was told that I was on the wrong page - apparently following along with the materials on my screen did not allow the attendance prompt to come up. I was instructed to keep the screen with the presenter open to see the prompts clearly. No attendance prompts came up for the afternoon session despite being on the screen with the presenter. I’m certain I did not get the full benefit of the seminar because of my preoccupation with providing evidence of my attendance i.e. time stamped notes and photographs throughout and the inability to follow along with the materials. Not unexpectedly I received an email suggesting that my request for credit required an explanation as to why I did not engage with the attendance prompts. Of course I would have engaged with the attendance prompts had there been any attendance prompts to engage.”

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Posted 3 years ago

Dear Cheryl, thanks for sharing your feedback. We're sorry you had this experience. It was an uncommon instance and we'll do better in the future. We will be reaching out to learn more about what happened, why it happened, and discuss what we can do to make this right.

Posted 3 years ago

“I spent a long day in the program and have not received the Certificate of Attendance that I need for CLE. There was an audio/video glitch that shut us down for 20 minutes during the afternoon and three of the hour-long segments had no powerpoint materials at all. Very frustrating.”

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Posted 3 years ago

We’re sorry you had this experience, Mark. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Bring teleconferences back. Some of us do not have fast Internet. We can’t stream online CLE.”

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Posted 3 years ago

“Content is good but I had a lot of issues with the on demand video. I had to re-start entire program if I had to take a break. Wasn’t comparable with my iPhone apparently. Customer service could not help fix the issue.”

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Posted 3 years ago

We’re sorry you had this experience, Beau. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Although the content was satisfactory, the virtual sessions were difficult to stay engaged with. There is not an opportunity for immediate conversation with the presenters, which make asking questions and staying engaged difficult.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback. We’re always working to improve our customer experience.

Posted 3 years ago

“Re: NH Trust and Probate Administration. I was unable to attend the program in person on May 18, 2021. I ordered the video download. I understand that it wasn’t promised until June, but I was assured that it would probably come sooner. It has not yet arrived. It takes TOO LONG to get it. Thanks!”

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Posted 3 years ago

We’re sorry for the inconvenience, Zoe. We are constantly striving to improve our customer experience.

Posted 3 years ago

“Thw 6 hour courses are not as substantive as they can be, because it becomes a rambling session by the presenters trying to fill the time. The on-demand videos could use some better editing (there were Take 2s). One of the presenters (a judge from Texas( never came on camera at all it was like a telephone training (weird). A couple other presenters were distracted by their wireless devices and email during the training (attorneys). Also, after sitting through 50 consecutive hours of training I was bothered by the lack of diversity among the presenters.”

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Posted 3 years ago

We appreciate you taking the time to provide us with your feedback, Rosalind. We’re always working to improve our customer experience.

Posted 3 years ago

“The presenter rambled on for a while. He had to be stopped and cut off way before the presentation was finished. This prevented the class students from getting the full presentation that we paid for.”

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Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“The topic could not fill the time reserved for the presentation. Much of the time was filled with related topics (i.e. confidentiality), but not topics on point with regard to email communication specifically. The use of examples would have helped. Attorney-client privilege would have been a better topic with about 30 mins spent on email communication.”

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Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“The connections to the webinar were not explained at all. The good news is that after 40 minutes on hold to get help I finally got in and the the speakers and materials were actually pretty darn good. The person I finally reached at NBI was helpful and told me you were changing platforms. I wished you had done so prior to my webinar.”

Helpful Report

Posted 3 years ago

We’re sorry you had this experience, Robert. Customer feedback is important to us and a big reason why we made the switch to a new delivery platform.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

National Business Institute Reviews