National Business Institute Reviews

Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

4.2 Rating 1,148 Reviews

77 %

of reviewers recommend National Business Institute

Company Reviews

Metrics

4.2

Based on 1,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“Topic was great. Presentation was what I guess I should have expected for a free one.”

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Posted 3 years ago

“You either need to keep your speakers on time or cut them off but to cut short breaks and short lunch periods is absurd. You cannot concentrate all day without sufficient time to eat and regroup The quality of the speakers was was overall not good. One speaker read from a script!! If this is not the lawyers area of expertise they should not be speaking. Very disappointed in the quality of the Overall program. There were two excellent presentations the rest were not good.”

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Posted 3 years ago

Maria, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 3 years ago

“Programs adequately keep attorneys current in their respective fields.”

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Posted 3 years ago

Thanks for the review, Rodney. We are dedicated to developing CLE courses that keep attorneys current and prepared.

Posted 3 years ago

“Fingertip access to CLE seminars. Easy to use. Outstanding variety of seminars to choose from. Highly recommend NBI for CLE fulfilment requirements.”

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Posted 3 years ago

Thanks for the recommendation, John! We work hard to provide our customers with diverse CLE course content.

Posted 3 years ago

“The classes are concise and helpful. The written materials are my go-to resource in a pinch.”

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Posted 3 years ago

Glad we can help you out in a pinch, Jay! We’re dedicated to providing practical, skill-based courses our customers can use in their practice.

Posted 3 years ago

“Excelent! The Introductory course in Space Law "Space Law an Inside Look was great! Must continue with an Advanced course on this topic.Thanks!”

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Posted 3 years ago

Thank you for taking the time to post, Mihaela. We appreciate your feedback!

Posted 3 years ago

“Incredibly boring; lacked practical, usable samples and examples”

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Posted 3 years ago

We’re sorry you had this experience. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“Fine. Itnis online cle.”

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Posted 3 years ago

Thank you, Bill!

Posted 3 years ago

“It is not easy to understand the process to use my subscription.”

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Posted 3 years ago

Camelia, it is important to us that you get the most out of your unlimited CLE subscription. We will have your NBI personal account representative reach out to you regarding the subscription process.

Posted 3 years ago

“Only negative was the buffering/audio problem occurring twice but corrected with support staff.”

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Posted 3 years ago

We’re sorry you had this experience, Mui-Ling. Your feedback is important to us and will help us improve our customer experience.

Posted 3 years ago

“I'm very pleased with my experiences with NBI.”

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Posted 3 years ago

Thank you for taking the time to post, Rex. We appreciate your feedback!

Posted 3 years ago

“I was not impressed by the information contained in the Ethics and Law Office Management Toolkit for Paralegals. The information was very basic and did not apply to my firm. NBI should recommend seminars for a specific type of firm. This specific seminar was aimed at small businesses/solo practitioners, where a paralegal wears multiple hats. I believe it was a waste of my time and my firm's money by listening to information that was not applicable to me and lacked in details. I was most interested in the topics regarding billing and management of non-lawyers, however, these contained basic information that can be taught by any lay person. I expected details regarding better billing techniques or meaningful information on how to better manage others.”

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Posted 3 years ago

We’re sorry to hear this course didn’t meet your expectations. This course did cover a wide array of topics for paralegals wearing multiple hats and it sounds like that wasn’t the best fit for your needs. Please give us a call at 800.931.5944 - we would love to hear more about your experience and discuss how we can make this right.

Posted 3 years ago

“I did an all day CLE. Throughout the morning presentation the attendance prompt did not come up. Over the lunch hour I contacted NBI and was told that I was on the wrong page - apparently following along with the materials on my screen did not allow the attendance prompt to come up. I was instructed to keep the screen with the presenter open to see the prompts clearly. No attendance prompts came up for the afternoon session despite being on the screen with the presenter. I’m certain I did not get the full benefit of the seminar because of my preoccupation with providing evidence of my attendance i.e. time stamped notes and photographs throughout and the inability to follow along with the materials. Not unexpectedly I received an email suggesting that my request for credit required an explanation as to why I did not engage with the attendance prompts. Of course I would have engaged with the attendance prompts had there been any attendance prompts to engage.”

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Posted 3 years ago

Dear Cheryl, thanks for sharing your feedback. We're sorry you had this experience. It was an uncommon instance and we'll do better in the future. We will be reaching out to learn more about what happened, why it happened, and discuss what we can do to make this right.

Posted 3 years ago

“National Business Institute provides quality CLE training at an affordable rate. In Pennsylvania, if I were to take the needed courses individually, I'd be paying far more than my annual rate at NBI. Added to that, my representative, Kiersten often checks in with me to ask if there are any issues. Go ahead--try to get that level of service somewhere else!”

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Posted 3 years ago

Thank you, Michael! We love hearing how much our customers like Unlimited CLE.

Posted 3 years ago

“Very good. Serves the need. Good alternative.”

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Posted 3 years ago

Thank you for taking the time to post, Voyle. We appreciate your feedback!

Posted 3 years ago

“Excellent topics on relevant law and updates. Classes that exceed 3 hours are a huge waste of time, specifically the multiple 6 hour courses which should be broken down into more manageable parts.”

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Posted 3 years ago

We’re always interested in what our customers have to say. Thank you for your feedback, Liat.

Posted 3 years ago

“Course description was inadequate. I received a manual for Kentucky probate. It is worthless and I completely wasted my money. I need Indiana probate.”

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Posted 3 years ago

We’re sorry you had this experience, Elizabeth. It looks like you ordered a Kentucky-specific event. Our Customer Service team is going to reach out to you to help you find a course specific to Indiana probate.

Posted 3 years ago

“My review is that I am afraid to write a review, because letting NBI know what a tremendous value the pass program is might result in a price increase. So, post this, but leave the price alone. (-;”

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Posted 3 years ago

Thank you, Paul! We love hearing how much our customers like Unlimited CLE.

Posted 3 years ago

“First presenter was very good. she was lively and presented in an easy to understand format. The second presenter was very boring. Image was grainy, she read mostly from the too detailed slides. Impressive credentials, but needs to improve presentation skills.”

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Posted 3 years ago

Thanks for taking the time to provide us with your feedback, Bobby. We are constantly striving to improve our customer experience.

Posted 3 years ago

“NBI has a great program for CLE. I can find CLE topics that keep me up to date on changes in the law that are important to my practice. The online courses fit into my schedule.”

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Posted 3 years ago

Thank you for taking the time to post, Stan. We appreciate your feedback!

Posted 3 years ago

National Business Institute is rated 4.2 based on 1,148 reviews