Name: National Business Institute
Address: 1218, McCann Drive, 1218, McCann Drive, Altoona
Rating: 4.17

“The course I took did not have a designated expertise level. The moderater noted that there were new attorneys in the audience. Yet many of the speakers used jargon and acronyms that a non-specialist would not understand. I found myself looking stuff up on the web just to try to follow along. There was no information given as to how or when credits would be reported to my state bar. I found this very frustrating. Frankly, I take, and pay a lot for, these courses to meet CLE requirements. You would think a company that owes its business to those requirements would be more attentive to this detail.”

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Posted 2 months ago

Geoffrey, we’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 3 weeks ago

“I have been using NBI for my CLE for years and usually have a good experience. The process of buying this seminar went fine and I had an issue that required contacting them by phone -which all also went fine. The seminar itself had some good presenters and content. But the agenda and organization of the materials was confusing and hard to follow. The seminar had a substitute presenter for some of the topics (someone who did not write the seminar materials). While I have no issue with the substitute presenter, that process diminished the value of the topic and materials. I think there should have been a notice on the site that would have alerted a purchaser to the change. I would have preferred to have selected a different seminar. NBI - you should consider giving a notice for the on-demand videos when this happens.”

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Posted 3 months ago

We’re sorry to hear this course did not meet your expectations. I’ll pass along your suggestion to our course development team.

Posted 3 months ago

“I thought the Webnair was good but just too long and too much information packed into one day. The SNT portion could have been another seminar by itself. Because you have Video By Demand so that I can go back and review the seminar of the portions I missed or lacked concentration because I was exhausted, saved the day. Once the seminar on Video by Demand is available, I will go review it. Thank you.”

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Posted 7 months ago

Laurice, we’re sorry that the overall course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 7 months ago

“I believe general classes covering multiple states are a waste of time. I would greatly prefer classes covering a single state, or even a single county.”

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Posted 8 months ago

Thank you for the feedback, we’re always looking for ways to improve our courses. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 8 months ago

“I like that there is on demand content. I hate the check-ins, and on my last CLE there were check ins ever 15 minutes. It was ridiculous, I couldn't even get up to go use the restroom.”

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Posted 11 months ago

Thank you for your feedback, Andrea. We do offer shorter duration courses. You can locate them by using the duration filter in our course catalog and selecting the range you’re are looking for. If you have any questions about our CLE courses, our Customer Service team is here to help! (800) 930-6182

Posted 11 months ago

“The speakers are very monotone and difficult to listen to for long periods of time. Examples would help. Several years ago we were doing a lot of NBI courses but decided there were better products on the market. We tried again and feel the same.”

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Posted 11 months ago

Thank you for your feedback. We’re sorry to hear that this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 11 months ago

“Thanks for the free content”

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Posted 1 year ago

“Would have liked to have seen more specific cases and implementations of the laws. Overall, was good.”

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Posted 1 year ago

Thank you for the review, Bunny. We’re glad you enjoyed your course. We are always looking for ways to improve and appreciate your feedback.

Posted 1 year ago

“The info presented was basic info learned in college and not really the in-depth info I was hoping to hear. Also, after sitting through an entire day, I was not able to earn CPDUs. I never got a survey to complete. The speakers also spent a lot of time repeating the same info from the previous speaker.”

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Posted 1 year ago

Thanks for the review, Kelli. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“Materials looks good, but $400 for a CLE is too much for my blood”

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Posted 1 year ago

Thank you for the feedback, Dennis. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can make this right.

Posted 1 year ago

“The seminar I just took, the presenter just read the material. That isn’t helpful”

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Posted 1 year ago

Thanks for the review, Amy. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“The substance was only "OK." The worst part about it was that the presenter went 15 minutes over the time allotted.”

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Posted 1 year ago

Thanks for the review, Richard. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“The idea of the class for divorce basics from start to finish for Paralegals sounded great in theory, but once the webinar started, it was difficult to hear each presenter (especially with sound pollution on their end like traffic and barking), and the visuals were glitchy and unclear. Perhaps, if presenters are loaned high-quality devices to stream from, the output would be better received.”

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Posted 1 year ago

“The webinar was informative, however I thought it unnecessary for Mr. Gorby to mention his daughter graduating with a Ph.D. Mr. Consagra was difficult to follow with all of his "OK's", distracting mannerisms, personal stories and repeated accolades showered upon paralegals. Also, I am hearing disabled and wear hearing aids. As I have experienced with many remote meetings, the speaking is sometimes not loud enough for me, and/or muffled. My prime interest in booking this webinar was to learn about liability set-asides. I heard a lot about WC set-asides . . . not sure if liability set-asides were discussed. I was not paying attention 100% at that point but I'll look through the book provided and see if there's something there. Otherwise, I will contact one of the presenters for further information. Thank you.”

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Posted 1 year ago

Thanks for the review, Diane. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“The course was good. However, I was unable to open the web page to get my CLE certificate and no one ever picked up the phone when I called to inquire about the certificate issue. I finally hung up after 30+ minutes on the line.”

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Posted 1 year ago

Thanks for the review, Jo. We’re always looking for ways to improve and appreciate your feedback. We’re sorry to hear this CLE certificate process did not meet your expectations. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 1 year ago

“The presenters were very knowledgeable but not practiced at lecturing particularly individually without a second person to help with the discussion; so the presentation was a little boring and therefore not as interesting as could be.”

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Posted 1 year ago

Thank you for your feedback. While we're glad to hear you found the presenters knowledgeable, we’re sorry that the overall course did not meet your expectations.

Posted 1 year ago

“Content was great. Two of the speakers were really bad. Kathryn Ziegler said "um" almost every 3-4 words and it is really annoying. Joan Thomas seemed to lose her train of thought on multiple occasions. They were both very hard to watch for more than 5 minutes.”

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Posted 1 year ago

Thank you for the review, Cheryl. I’ll pass along your comments to our course development team.

Posted 1 year ago

“The presenter who did most of the topics spent most of the time telling war stories, with little law etc. Other presenters were very good”

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Posted 1 year ago

Thanks for the review, John. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 if you would like to further discuss this course.

Posted 1 year ago

“Not sure that I saw anywhere that this CLE was good for only 1.5 hours of Ethics credits, rather than the full 3.0 hours. Very unhappy about that.”

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Posted 1 year ago

Thanks for the review, Andrew. We’re always looking for ways to improve our courses and appreciate your feedback. We’re sorry to hear this course did not meet your expectations. At NBI, we have a satisfaction guarantee. Please reach out to our Customer Service Team at (800) 930-6182 to discuss how we can help you find the right course.

Posted 1 year ago

“The video I purchased was messed up and unreadable in certain areas.”

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Posted 2 years ago

We appreciate you taking the time to provide us with this feedback, Mary. At NBI, we have a satisfaction guarantee. Someone from our Customer Service team will reach out to you to discuss how we can make this right.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

National Business Institute Reviews