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National Express Reviews

1.6 Rating 340 Reviews
B-
Happiness Grade
Read National Express Reviews

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth

B-

Customer Service - Good

71.43%
Industry Average
I recently traveled from Leeds to Blackpool on service 173 with your company on the 1st of July. I wanted to express my gratitude for the exceptional service provided by our driver, Aram. His professional and safe driving made the journey comfortable and ensured we arrived on time. Thank you to National Express for employing such professional drivers.
posted 4 months ago - Anonymous
It was refreshing to deal with someone so totally committed to customer service.
posted 8 months ago - David Rossi
Brilliant app. Easy booking, simple to navigate. Prices, times & options all in one place. Booked tickets available within the apps wallet feature. So easy to use! National Express coaches; clean, on time, helpful drivers. We wouldn't use any other service.
posted 11 months ago - Emma Wood
I have been using National Express coaches regularly this last year and I found the service excellent, the coaches clean and a very professional staff.
posted 1 year ago - Anonymous
I applaud the exceptional customer service provided by National Express and all their drivers.
posted 1 year ago - Anonymous
Great service from Dan on the 0535 from Golders Green last Saturday 22nd July to Stansted. Friendly, nice driving and a clean and comfort coach.
posted 1 year ago - Marian
The lady in the ticket office , Reme was so helpful and very friendly. She is a credit to National Express. 5 star service
posted 1 year ago - Anonymous
Travelled to Canterbury from Exeter and back excellent service ,really helpful drivers ,comfy seats
posted 1 year ago - Anonymous
Highly recommend this service. Easy booking. Lovely coaches and staff. Real value for money.
posted 1 year ago - Gaumey
Due to train strikes, which have left me really “stuck”, I booked National Express coach to and from my place of work. I am very pleased with the service and the comfort of the coach. The drivers have all been pleasant. Thankyou:)
posted 1 year ago - Kathy