National Lamps and Components Reviews

Name: National Lamps and Components
Rating: 4.57

4.6 Rating 2,311 Reviews

89 %

of reviewers recommend National Lamps and Components

Company Reviews

Questions

Metrics

4.6

Based on 2,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01279 459632

Email:

sales@nationallampsandcomponents.co.uk

Write Your review

Tell us how National Lamps and Components made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Lamps and Components 5 star review on 17th June 2022

Daniel Woda

National Lamps and Components 5 star review on 24th December 2020

Michael Brooks

National Lamps and Components 5 star review on 13th December 2019

Rebecca King

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor, unless it’s the fault of your delivery company, but, 9 days later, I have still to receive my order”

Helpful Report

Posted 5 years ago

Hi Andrew Many thanks for your review, Apologies on the delay, we will look into this and contact you directly. Sorry for any inconvenience Many Thanks National Lamps

Posted 5 years ago

“Trying to work out if this was a joke, you asking for a review. I ordered an item on the 27th of December and there was nothing at the checking out process to indicate that you were closed for an extended period over the holidays. I paid for a next day delivery and have had no communication from your company at all since placing the order, your 1st contact is asking me to write a review. I'll review your service now as terrible! Unfortunately I can't review the item itself as I've still not received it despite it being ordered a week and a half ago and you having been back from holidays for 1/2 of that!”

Helpful Report

Posted 5 years ago

Hi Darren Many thanks for your review Apologies you have received a review request before your goods, this unfortunately is an automated service. We do state our closing period on the website via a banner, apologies if that was not noticeable enough, we will look into this for December 2019. We have contacted you via Email since reopening, stating that the item you have ordered is unfortunately out of stock and with a due date. We will resend this again today, please check your spam emails as sometimes can go in there. Many Thanks National Lamps

Posted 5 years ago

“To be honest I wasn't quite sure what I was looking for, I bought what I thought was right and that turned out to be wrong! The service and help via email was poor and unhelpful. I still don't understand how I ordered a BC base and ended up with B27 bulbs! Are they the same thing?! And then becoase I didn't know the make of the ceiling light I have they just said they couldn't help. So I have £11 of bulbs I have no use for. No offer of a refund or exchange. Basically they got my money so stopped caring! It's ok though, I bought some proper BC bulbs off Amazon for half the price and they work perfectly.”

Helpful Report

Posted 5 years ago

Hi Darren Many thanks for your review We are slightly confused with your review, as we have no emails or paperwork from yourself stating the products were sent incorrectly. If so we would have tried our best to solve this for you. We apologise if this was dealt in this matter, however as previously stated we are unable to find any details regarding this issue. Many Thanks National Lamps

Posted 5 years ago

“Not so good stil waiting for my refund from 18 December spoken to 2 members of staff who promised to look into and ring me back but did not also no response to emails regarding the same”

Helpful Report

Posted 5 years ago

Hi Debbie Many thanks for your review Apologies in the delay of your refund being processed, we will look into this and rectify it as soon as possible. Many Thanks National Lamps

Posted 5 years ago

“I haven’t received my order yet”

Helpful Report

Posted 5 years ago

Hi Mark Many thanks for your review Apologies for the delay in your item being delivered. This was due to your order being placed during the period we are closed over the festive period. Hope this did not cause to much inconvenience Many Thanks National Lamps

Posted 5 years ago

“Shocking service! Placed order got email 7 days later stating goods not in stock!!!”

Helpful Report

Posted 5 years ago

“Nearly 2 weeks after ordering the bulbs I have still not received them. I contacted national lamps and components a week after ordering to find out where my order was. I was told the delivery address was incomplete (It was fine in my order confirmation). When was someone going to contact me about this? Anyway I’m still waiting for them”

Helpful Report

Posted 5 years ago

Dear Customer Many thanks for your review Apologies in the delay on your order being dispatched. We contacted you via email you on the 3rd, 4th,and 7th regarding this address query, due to our our couriers system not locating your address. Your order was then dispatched on the 11th as you advised us passed our courier collection time on the 7th. This was dispatched on a 2-3 day delivery service via Royal Mail. Please note that due to the time of year Royal Mail are experiencing slight delays, that being said this should be to delivered by the 14th. Many Thanks National lamps

Posted 5 years ago

“Possible wrong item sent. Sent twice emails to sales. No response.”

Helpful Report

Posted 5 years ago

Hi Raymond Apologies you have not received the return emails we have sent you, we will contact you shortly regarding this matter to try and resolve this. Many Thanks National Lamps

Posted 5 years ago

“Placed the order. Money taken. Still no delivery ...”

Helpful Report

Posted 6 years ago

“Ordered two lamps. One was faulty. Contacted the company who said they would send a replacement. Still waiting 3 weeks later. Just can't be bothered to ask again There are other companies out there to use”

Helpful Report

Posted 6 years ago

Hi Tony Many thanks for your review, we apologise that you have not yet received your free of charge replacement. We will look into this for you and contact you privately. Many Thanks National Lamps

Posted 6 years ago

“very fast delivery thank you”

Helpful Report

Posted 6 years ago

“Item not received. Emailed you to say I gave you wrong post code but you not responded. Correct post code EX1 1SE. Even with wrong post code should arrived by now. You should have responded to my email”

Helpful Report

Posted 6 years ago

Hi Gareth Many thanks for your review We will contact you regarding this issue and hope to rectify this as quick as possible for you Many Thanks

Posted 6 years ago

“Bought a cheap fluorescent tube light bulb. As soon as i inserted it and then tried to twist it 90% into place, the two connectors at one end snapped off, rendering it completely unusable. Laughably shoddy product.”

Helpful Report

Posted 6 years ago

Hi Jon Many thanks for your review Sorry to hear this has happened to the product you purchased, this is a very uncommon issue. We will email you privately regarding this issue. Many Thanks

Posted 6 years ago

“Difficult to review when I have not received the light bulbs at this time, 6 days from dispatch !”

Helpful Report

Posted 6 years ago

Dear Customer Many thanks for your review We appologise for the slight delay and will look into this matter and email you privately with the outcome. Many Thanks National Lamps and Components

Posted 6 years ago

“Still haven't received my bulbs coming on two weeks soon”

Helpful Report

Posted 6 years ago

Hi David Many thanks for your review Apologies for the delay we will look into this delay and contact you privately Many Thanks National Lamps and Components

Posted 6 years ago

“Still awaiting delivery.”

Helpful Report

Posted 6 years ago

Dear Customer Sorry to hear you are still awaiting your delivery. We will look into this matter and email you privately with an outcome as soon as possible.

Posted 6 years ago

“Still waiting for my order. Was advised that there may be a delay due to the item being out of stock but no update as yet.”

Helpful Report

Posted 6 years ago

Dear Customer Apologies on your delay, we will look into this and message you privately. Many Thanks National Lamps

Posted 6 years ago

“If wasn’t clear that the items were out of stock until I’d paid and it was the next day. I still have not received the items.”

Helpful Report

Posted 6 years ago

Hi Damian Many thanks for your review, We will email you privately regarding your issue. Our site is not a live stock feed so sometimes their can be a slight delay in the products stock levels being updated however we to pride ourselves to stay on top of this matter. Many Thanks National Lamps

Posted 6 years ago

“I purchased a bulb from them back in 2008 for less than £2.50 and have been plagued by weekly marketing emails from them ever since. Their unsubscribe link doesn't work and there is no way to adjust the marketing communications on the account page of their website. I have emailed them to remove me from their mailing list but still the unk mail arrives. The bulb was great but I didn't realise I was also buying a life long relationship.”

Helpful Report

Posted 6 years ago

“On website don't show up item's they out of stock. This affect long time to receive shopping.”

Helpful Report

Posted 6 years ago

National Lamps and Components is rated 4.6 based on 2,311 reviews