National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.79

4.8 Rating 12,138 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 12,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 13th March 2025

1013

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer care team guy named Arnold W was very rude. He didn't have etiquette how to handle the customers. He was least interested in answering the questions and didn't care less if you buy it or not.”

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Posted 1 month ago

“BEWARE of purchasing a mattress in a box. They sell mattresses that have been condensed for longer than the manufacturer recommends resulting in a mattress that does not expand to full size. When asked to remedy the situation I'm told to contact the manufacturer. The manufacturer says contact retailer. What a headache. I purchase a King Tuft & Needle Mint Hybrid and it has expanded to 76" in length, whereas, is should be 80". I am waiting to see if National Mattress will resolve this issue. Will update review as needed.”

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Posted 1 month ago

“Mattress is a bit too soft. Did not really support my back and I’m still having bad back pain.”

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Posted 2 months ago

“Purchased a Bed Frame... staff is friendly and knowledgeable . However with no tax bed frame should have been $176.00 and charged $cdn 200.00 which is not appreciated.. Taken advantage of the tax and raise up the price .. no honesty”

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Posted 2 months ago

“The mattress I purchased last week is complete junk! The springs that are in it will go through your back if you unfortuante enough to lye down on it. I would never purchase a mattress from National Mattress again. Better off going to Leons's, Sleep Country or the Brick.”

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Posted 2 months ago

“I ordered and paid for almost a week. But nothing keep me posted about the shipping and when I will receive my purchased.”

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Posted 3 months ago

“The purchase experience, on time delivery and price is great. However the mattress was defective on delivery and was smaller than my king bed. We reported immediately and the customer support declined replacement. They said it us usual and they can't do anything about it. It's a total disappointment...now we would have to live with a defective product for which we paid a full price...!!!!!!”

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Posted 3 months ago

“went to the location to purchased the mattress and felt like the employees doesn’t want to help u out , felt like they won’t even bother to ask you ur needs unless u r willing to spend good chunk of money.”

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Posted 3 months ago

“You don’t care about customers delivery time.totally bad idea.you should understand order with your business.I because of only one mattress.”

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Posted 3 months ago

“lol your driver took out my cable line after crashing into a tree”

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Posted 3 months ago

“Horrible Experience using National Mattress' in room delivery service. The drivers were agressive and violent. We paid 2.3K for 3 mattresses, and 1 came damaged with the plastic bag wide open at the bottom. When we refused the mattresses, one of the drivers started yelling at us inside our house, and used STFU. We were absolutely shocked and asked numberously the drivers to leave our house. To make things worse the aggressive driver pushed us on his way out of our house, and left scratches on our walls. The remedies that we got from NM is only a full refund on the order and a free inside-room delivery for a new order. This is just laughable. Stay away from their delivery services!”

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Posted 3 months ago

“queen mattress was 4 inches short of length. Contacted customer support...as usual giving hard time. should have gone with Costco..worst purchase”

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Posted 4 months ago

“Very rude sales person. Never imagined this kind of customer service”

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Posted 4 months ago

“Don't expect them to honor their exchange policy. Received an item and it was damaged on delivery but we didn't notice until we went to move the item into place. Due to it being more then 24 hrs, they didn't exchange for a new item even though it was unopened and in the original packaging . Sent them pictures to prove our case as requested but they still didn't help. Emailed and called but nobody was helpful for a simple exchange.”

Helpful Report

Posted 4 months ago

“Matress wasn't delivered on tuesday 22nd although you said it will be in store it has been long time and driver didn't knock on the door, now you said new delivery date is Friday which is too long, I offered To pay for another delivery today but no one replied”

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Posted 4 months ago

“I wish I could say that I had a good experience but I can’t , I sent you 3 emails and never got an answer. Very disappointing and bad experience and not helpful at all”

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Posted 4 months ago

“Salesman lacked customer relation, and courtesy. Delivery was said to be free but he started ads on when I said deliver to my bedroom on first floor $35/ and then when I said take away the used mattress, another ads on $20/ Horrible terrible experience. If delivery is free, then atleast delivery to bedroom, and take away of old mattress should be included in the cost with free delivery.”

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Posted 4 months ago

“Company says there is a 90 day comfort guarantee. Employee at the Victoria St, Kitchener location did not honour it. Said I should buy another one”

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Posted 5 months ago

“Driver showed up 1:30 hour before online tracking time . Called me 5 mins before arriving and didn’t make delivery saying “not home””

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Posted 5 months ago

“Mattress defective - i can feel the coils when lying down, bad enough that they make a mark on the skin”

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Posted 5 months ago

National Mattress is rated 4.8 based on 12,138 reviews