National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.79

4.8 Rating 12,138 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 12,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 13th March 2025

1013

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a GALAXY Pocket Coil Euro Top Firm mattress for a full bed. (GALAXY/VANESSA-DOUBLEFULL). Unfortunately, I didn’t have a good experience. The mattress is nice and seemingly comfortable, but I can feel the coils when I lay on it. I had to purchase 4-inch mattress topper on Amazon to get a proper night's sleep.”

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Posted 1 month ago

“Ordered a mattress to arrive on the 31st. It's been delayed further, with no date given.”

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Posted 1 month ago

“Good sales experience in store, no pressure and seemed knowledgeable, but the mattress I took home felt nothing like the mattress l tried in the store. The mattress in the store hugged my body and was quite comfortable, the perfect “medium” mattress. The mattress I brought home is very firm and is exactly what I wasn’t looking for.”

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Posted 1 month ago

“Hard, (not medium) type of bed. I feel like I was sleeping on coil springs, the euro top has no cushioning effect.”

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Posted 2 months ago

“The employee customer service at Kitchener store was satisfactory. Along with my purchase of a mattress, l fell for the salesmanship of the employee and purchased both a lavender pillow and mattress cover as well. Both were below standard. The mattress cover is thin and will presumably not last long and the lavender smell on the pillow is gone (slept on it twice). I asked for a return on the mattress cover because of the poor quality however because l had opened it was told no. There would’ve been no other way to see the quality if I had not opened it.. Because I have only slept on the new mattress a few times I cannot give a comment at this time. I have bought three mattresses from National Mattress, one as a guest, and feel this company customer service from a returns perspectiv is very poor.”

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Posted 2 months ago

“Didn't get the mattress for 2 1/2 weeks”

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Posted 3 months ago

“Checking out was very difficult as my postal code kept causing errors on the site. It's been a week, and our mattress still hasn't been shipped out. Not the greatest experience so far.”

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Posted 4 months ago

“Quick delivery. However after removing the packaging from the mattress it is still 2 inches wider than it should be after 3 days”

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Posted 4 months ago

“One set of 2-piece boxsprings were not delivered. Had to reschedule another delivery. Minimal compensation for the COMPANY'S error.”

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Posted 5 months ago

“Not firm.”

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Posted 6 months ago

“Person at the store taking the order got the street number wrong. I called in to correct the address and it was still wrong on the delivery confirmation. I had to walk down the street to wave down the delivery driver.”

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Posted 6 months ago

“My order was incomplete, and I was not inform before hand and I am still expecting a mail for my pillow”

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Posted 6 months ago

“Delivery does not work at all. The mattress was supposed to come one week ago and still it has not arrived yet. A matress is a thing that needs to come on the specific date so that I can plan where I am going to sleep. The fact that there were that many problems with the deliverly and nobody cares to bring the matress on time shows the poor quality of the company. I would rather pay for the delivery instead of having a "free delivery" that arrives a month later with the mattress. Pick it up if you can, otherwise go with another company.”

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Posted 7 months ago

“My back is in so much pain every morning with this new mattress.”

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Posted 7 months ago

“I purchased 2 mattresses from this company, one of them has damages at the bottom, I sent them an email, it's been 2 days, and no one replys to my email yet.”

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Posted 7 months ago

“Your delivery guy damage my washroom door frame when moving the mattress up to the room. Can I have any claim?”

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Posted 7 months ago

“Late delivery by 3 hrs though it was clear during buying of mattress. Henry denied any kind of lending of help or compensation in terms of customer service. Really poor customer service and was not even ready to listen to complain instead told the driver to take my signature and leave from there. Thomas from north york store made the whole situation looked easy and assisted with customer service in an orderly manner. Company should have an internal communication where if one store is responding to one query then ot should be broadcasted to all so that the customer does not runs around in circles.”

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Posted 7 months ago

“We biught the mattress and it got delivered on time but then there are 2 brownish scratch patches on the edge of the mattress.”

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Posted 8 months ago

“I sit on my bed very lightly and when I went to sit on the end one of the wooden boards just snapped. So upset :(”

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Posted 9 months ago

“I purchased based on the 1 -3 day delivery. My order wasn't even prepared until day 3 and it's still waiting to be shipped. I haven't received my purchase yet, but you are asking for a review????? You also claim to have the lowest prices. This is not true. I should have just made my purchase through mattressville.ca as THEY have the lowest price! They just weren't advertising a 1-3 day delivery.”

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Posted 11 months ago

National Mattress is rated 4.8 based on 12,138 reviews