Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

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Metrics

3.3

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mike was very helpful and understood the requirements that we needed in our new bathroom and suggested a few ways of having the bathroom. I would highly recommend this company as they were very helpful and did not force you into anything you did not want.”

Helpful Report

Posted 2 years ago

“Great experience very helpful staff as a slight issue with an order, but dealt with quickly and professionally. Great communication with regards to the very fast and efficient delivery. Would not hesitate to use it again.”

Helpful Report

Posted 2 years ago

“It’s the second time I have written to the support team about items getting damaged same day when it was insane nobody has replied. Tried to call the contact nr on the website, but no one answers.”

Helpful Report

Posted 2 years ago

“Ordered a kitchen mixer spray tap, good value, considering it is a well-known make. Easy to fit and am very pleased with it. Good customer service and easy to speak to on the telephone. Would buy it again and recommend it to others.”

Helpful Report

Posted 2 years ago

“PROCEED WITH CAUTION!!! - 1 month later and still no refund. Called about this around 5 or 6 times and just getting fobbed off. Absolutely shocking eCommerce experience. Their site does not show live stock levels and then they pick up the pieces after they’ve got your cash. No wonder their reviews are in the gutter. eCommerce and Stock Management investment needed urgently here guys, it’s destroying your business.”

Helpful Report

Posted 2 years ago

“I ordered this toilet as we needed it in a hurry and the website stated 3 to 7 days delivery. It took 5 missed delivery appointments, numerous calls, finally, 18 working days, almost 4 weeks later the toilet arrived. I had to waste so much time, just to get this order, I can't possibly recommend Nationwide Bathrooms.”

Helpful Report

Posted 2 years ago

“Do not use this company..I’ve been in the trade for thirty years and virtually purchased items with all the big companies. This company won’t answer phones or reply to emails … please do not deal with this company they will waste your time and money”

Helpful Report

Posted 2 years ago

“Email sent to advise confirmation of order, delivery etc. Products ordered arrived on time as per email. Excellent value and quality for money. Thanks again Nationwide bathrooms would not hesitate to recommend you to anyone which I have already done.”

Helpful Report

Posted 2 years ago

“Shocking service. Ordered a shower enclosure and after 2 weeks of chasing was eventually told it had been discontinued and order had to be cancelled. Appreciate it was primarily the manufacturers fault but have now been waiting 2 weeks for my credit card to be refunded (5weeks after the original order date). Despite numerous calls / emails / promises still no refund. Have had to dispute with Amex to avoid interest charges. Recommend you avoid this company”

Helpful Report

Posted 2 years ago

“Do not order from this Company. I ordered 2 Duravit Toilets ordered on 4 January 2022 (£500+) which took nearly 3 weeks to deliver, and then without seats and a faulty syphon. Repeated calls on delivery expectation – nothing. Nearly 2 weeks later, the seats are delivered – with one ok and the other a different type – not suitable. I rang more than 30 times, to get replacements and exasperated by the lack of information on delivery, I bought these items online with Amazon and had them delivered in 2 days. The faulty parts haven't been replaced or a refund made - despite 30 phone calls and a recorded delivery letter to MD. Even your return form online has a trojan attached to it - from your hacked website, I gather - so anyone not wanting to be also hacked can't use it. There is no point calling as no one returns calls or actions what they say they will. Definitely a BAFTA for the worst customer service I've had to endure”

Helpful Report

Posted 2 years ago

“Product was delivered fine, I ended up returning it and it became one of the most awful experiences. Had to contact and chase them 10+ times to pick up the item, which was then posted back to me. Terrible customer support”

Helpful Report

Posted 2 years ago

“Very competitive pricing coupled with great service. I gave them a call to see if they could schedule delivery on a specific day, and they went out of their way to help, keeping me informed throughout. Highly recommended!”

Helpful Report

Posted 2 years ago

“TERRIBLE CUSTOMER SERVICE TERRIBLE ATTUITUDE ABSOLUTELY NO CHANCE OF A REFUND EVERY SINGLE CHANCE MY SOLICITOR IS NOW INVOLVED DO NOT USE THIS COMPANY ITS DISGUSTING THE WAY THEY TREAT CUSTOMERS YOU HAVE BEEN WARNED!!!!!”

Helpful Report

Posted 2 years ago

“Nationwide bathrooms were incredibly helpful during my recent order. With a plumber booked to start work and an item out of stock, they went out of their way to find a different supplier of an item I needed. Will use it again and would definitely recommend it.”

Helpful Report

Posted 2 years ago

“Everything has been delivered. I’ve checked it. Looks like great quality. It’s not getting fitted for a while yet but has checked everything and it looks great. Can’t wait till my bathroom is done.”

Helpful Report

Posted 2 years ago

“Mike and his staff were so helpful and professional. Thank you for my lovely free-standing bathroom suite and quadrant shower. The free mirror is gorgeous. Thank you for all your hard work and prompt delivery service.”

Helpful Report

Posted 2 years ago

“Lots of choice and information on the website. I was kept updated on the delivery times - I especially liked the photo of my order on the pallet in the warehouse ready to be dispatched! The order arrived on time. Great service, I'll definitely use Nationwide Bathrooms again.”

Helpful Report

Posted 2 years ago

“A really good in-store experience, staff were very helpful and didn't try to just sell you the most expensive product. They listened to what you wanted. Goods were delivered on the agreed date just a shame they couldn't say if the delivery would be AM or PM when agreeing on the delivery date.”

Helpful Report

Posted 2 years ago

“Placed an order with nationwide Bathrooms for a RAK toilet and the Seat and only one arrived. Its now 6 weeks down the line and I'm still chasing Nationwide Bathrooms for the outstanding part of my order, apparently the supplier RAK is still out of stock? Not sure why Nationwide Bathrooms is selling items they cant get into stock then! Nationwide Bathrooms may be cheaper but you taking a risk if you want to get a job complete and parts are missing, better off going elsewhere.”

Helpful Report

Posted 2 years ago

“Always a bit worried when you use a new website and don't know the company but took a risk. Have to say they did exactly what they said and the item arrived quickly and well packaged. will be using the company again. Thank you”

Helpful Report

Posted 2 years ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews