Nationwide Bathrooms Reviews

Name: Nationwide Bathrooms
Address: 135 Doncaster Road, United Kingdom, Barnsley
Rating: 3.29

3.3 Rating 772 Reviews

57 %

of reviewers recommend Nationwide Bathrooms

Company Reviews

Questions

Metrics

3.3

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 095 5000

Location:

135 Doncaster Road, United Kingdom
Barnsley
S70 1UF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please read the reviews on this company but not only read them BELIEVE THEM I needed a tinted glass shower panel, local to me couldn't supply one for three months so I went online I telephoned this company and got Edward asked the question do you deliver to N.Ireland? yes How long for delivery? 10 days Three months later delivery comes wrong. (Clear glass delivered) Good luck anybody trying to get a refund, exchange or speak to a manager they are always away, Just left or I will get them to ring you. Edward tells lies he says I ordered clear, Edward knows I ordered Tinted. Two weeks after delivery I was told by his side kick Mike I was wasting my time phoning for an exchange”

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Posted 3 years ago

“DON'T BOTHER WITH THIS COMPANY. YOU'LL END UP WITH A HEADACHE AND NO PRODUCTS AND THEN HAVING TO FIGHT TO GET YOUR MONEY BACK.”

Helpful Report

Posted 3 years ago

“Easy to order online, quoted delivery date, confirmed delivery date, delivered on the date, goods as expected, no fuss very straightforward transaction.”

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Posted 3 years ago

“I returned two products to Nationwide on 26/08/21 by Parcelforce 48 hr delivery but still haven't had a refund. I've sent two e-mails to Support and one to Customer Service but no replies. It has proved impossible to talk to Nationwide on the phone; the recorded message tells you to send an e-mail to Support. This is very poor customer service and I feel ripped off.”

Helpful Report

Posted 3 years ago

“As many others have commented, apart from the odd person in customer service who politely tries to help, the management of this company are appalling. No answers to numerous complaints and just leave you hanging. Delivery arrived weeks later than quoted - even after I double-checked availability - so I could book the plumber/fitter. I'd never this company again in a million years.... And I hate leaving negative reviews.”

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Posted 3 years ago

“Great service, order confirmation received and delivery organised with 24 hours, products are excellent and would recommend to anyone without question, one of the easiest transactions I have ever entered into...”

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Posted 3 years ago

“Easy to order complete bathroom with units on-line and delivery was quick and everything was as advertised. Customer Service was brilliant and very helpful. Would highly recommend anyone choosing a bathroom to go with this company. The bathroom now finished and looking brilliant.”

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Posted 3 years ago

“love it can not believe the price I have paid for this, still not fitted but can not wait. easy and quick to order brilliant communication Thank you kindly :) a very very happy customer. delivery was a pleasure very nice and friendly, helpful guy, Thanks again.”

Helpful Report

Posted 3 years ago

“We ordered a led mirror for our bathroom, unfortunately it did not work when we fitted it. However a replacement was sent within days, and is now working perfectly. The mirror is great and the service was first class.”

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Posted 3 years ago

“5 stars again. I ordered a tap/shower unit and it turned out to be too small for the hole already cut into the bath. I then ordered another and they let me return the first one with a subsequent return of my money. The second one was ordered on the Friday and it arrived on the Sunday. Thank you for the excellent service”

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Posted 3 years ago

“If I could give these guys zero stars I would. Just the WORST company I have ever dealt with. If you have a problem with your item good luck getting any kind of response out of them. After 6 weeks of trying, finally got an email to say they couldn't refund the item we had tried to cancel and they delivered anyway. TERRIBLE!! Go literally anywhere else for your bathroom needs. Btw the sales lady is super nice. A star for the sales lady, everyone else can get in the sea...”

Helpful Report

Posted 3 years ago

“Great value and delivered within 36 hours. Main reason I have given 5 stars is the excellent customer service I received having inadvertently selected “collect from warehouse” as the delivery option. A quick phone call resolved the issue, correcting my error and arranging courier delivery.”

Helpful Report

Posted 3 years ago

“Customer support is very good as well as the price. Checked the shower screen and there was a missing screw. They responded to my email with a couple of hours and they contacted the supplier promptly and the screw arrived within a couple of days which made the fitter very happy.”

Helpful Report

Posted 3 years ago

“I needed to replace a broken toilet seat, I called and got perfect customer service including advice on removing the old seat. The new seat arrived quickly, and was very well packed and complete in all respects. Great job”

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Posted 3 years ago

“Great price. Ordered early in the day, delivery scheduled within the next hour and delivered the next day. Packaged up very nicely and product in perfect condition.”

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Posted 3 years ago

“I’ve needed to contact Heritage a few times to discuss the specifications of a few of their products. Their response to e mails has been timely and helpful and their customer service and technical staff have been very helpful.”

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Posted 3 years ago

“had the wrong discretion at first waited over 12weeks for order no manger call back 3 times waited on a call back sent item back turns up damaged how i never know as we never unpacked item also sent 5- 6 emails of photos of package and photos of damaged goods still no response sent another email again to day nothing as of yet would never use this company again think there customer survey must be made up by them selfs and delivery time was a complete joke communication a joke no one responds or they have more excuses than a book”

Helpful Report

Posted 3 years ago

“I see many good reviews here, possibly bumped to the top of the list? Then you get to the bad reviews, which reflect our experience. Inflexible returns process, had to chase just to get a response even after a support ticket had been raised. Much money wasted on wrong size product that they won’t even now exchange.”

Helpful Report

Posted 3 years ago

“I purchased a bath waste from Nationwide bathrooms & unfortunately there was a quality issue but Nationwide customer service sorted it in no time. I would highly recommend using them for your next project.”

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Posted 3 years ago

“This is a very easy site to navigate. I found what I needed very quickly and both sizes were in stock at very reasonable prices. I just hope that the delivery experience also pleases.”

Helpful Report

Posted 3 years ago

Nationwide Bathrooms is rated 3.3 based on 772 reviews